Executive Cooling & Heating inc.

Terrible, photos to prove it

They came to service my system. My unit is still under warranty from when they installed it. I am very happy with them. They are a very reliable company. They are punctual and very honest. The work they did is very well.

They come every six months on a service agreement.?The agreement costs me $110 or something like that a year, and they come out twice for that. Actually, they installed this unit. They've been very good about if anything goes wrong, they will get out here.?The people are professional, and they know what they're doing.? They show up, they fix it, and that's the most important thing.

I was very pleased with all their work. I would give them an A for all the categories.

Outstanding - on time, courteous, quality work and the owner check on the work - I couldn't ask more - Outstanding !!!

Excellent. They were professional, knowledgable and finished on a timely basis. Joe, one of the owners came out to give us the quote, answered all our questions and delivered on time. His office staff was also very helpful in answering additional questions when I would call in. I would highly recommend this company.

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We have an annual contract, they come out once a year.

Tom and his team did a great job. I live in VA and they replaced my HVAC while I was not there. Tom suggested a new return in the MBR and relocating the air handler to the attic to save space in the garage to increase efficiency. He even arranged to have boxes and trash removed from the attic for me. Great guy and the new Trane system is working great. They were not the cheapest but I feel the Trane system is worth the extra cost.

Prompt, responsive, gave good suggestions for future maintenance but not pressuring.

I did not hire them, but this is an excerpt of my response to the company. I have confidence it would have went well if I had hired them. "Executive Cooling & Heating came highly recommended and I understand why. Your entire presentation, from explaining the features of the new unit, inspection of the existing unit, thorough inspection of the ductwork, plus maintenance considerations of the system, was impressive. After having had negative experiences with a couple businesses I have utilized the services of in this area, it was not easy to decide between two companies I felt confidence in." I would certainly consider them again in the future.

Fantastic! They said the would be there at 8:00am, and they were. 3 young men, very pleasant, hard workers. They did all the work with a smile and a pleasant attitude. One of the even fixed my dryer vent while he was up in the attic!

Went very well. Most of the job finished up in one day. The new air handler was a new corrosion proof unit that Trane had come out with and the doors didn't quiet fit well, so the guys at Executive had their Trane expert come out and look at it and had them order in a whole new unit. Took an extra day but it was worth it to have a system that saves me almost $200 a month during the summer. They also had to retrofit the valances to make the new air handler fit. They also added a return in the kitchen to make sure that stays cool as well. Got a 20 SEER unit with heat pump dual condensers, and new corrosion proof air handler for a fraction of what I thought it would cost. Also they debunked some of the other estimates I had gotten requiring new duct work etc. Going into my 3rd year of excellent service with no problems. Owner stopped by twice to check on the installation. Great service. I would recommend to anyone.

Executive Cooling and Heating came out the same day I called them. They diagnosed the problem and made our A/C blower run all the time, until the correct blower relay board could be ordered and installed. This kept our home cool, until it could be repaired. They ordered the part on a Monday and by Wednesday, the part was in and installed the same day. The technician was friendly and professional, on both trips to our home. I would not hesitate to call Executive again, for any service that they provide!

.serviceman was very professional best part of experience, but very disappointed in company and their fees and attitude. they gave us quote over phone and said more or less take it or leave it. Also we are finding out the unit we have has had a lot of repair problems and trane is getting a lot of complaints. I would steer people away from this trane unit, we had it installed about 3-1/2 years ago.

they were very professional. I was just trying to get prepared for the cost of replacing my ac. I will use them when I do the replacement.

Overall the service was better than expected. The day I called the woman who answered the phone was nice and helpful. The next day the technician showed up earlier than expected and fixed the problem immediately. The technician left behind the part he replaced for my review. This is where the problem starts. Out of curiosity I went online to see how much the part cost. I checked eBay and several other companies and found the average price was between $9-$10 dollars. Executive Cooling and Heating charged me $164.71 for the Capacitor. I assumed this was a billing error and called the company the very next day (Friday) to speak with them about the bill. I was briefly put on hold and then told the owner was not in but I could expect a call from him on Monday. On Monday October 1st, 2012 I received a call from a gentleman who identified himself as "Tom".. I explained my situation to Tom and asked if there was a billing error. Without hesitation Tom said there was no error. Tom even went on to say that he pays a little over $8 for the capacitor he replaced. I find it very troubling that I must pay $155 profit for this or any other part. The total bill was $254.71, $90 was the typical call out fee which I think we all agree is fair. It seems that the excessive fee may account for Tom not bing there on Friday? I would encourage anyone having any work done request that all replacement parts be left with the homeowner.

Everything, from examining the problem, giving an estimate, installation and follow-up, was done in a very professional and timely manner. Really enjoyed the experience. Great company!

The rep was on time for the appointment for the estimate. He gave a detailed written plan. He called a few days later to see if there were any further questions.

did not have the work done because of cost. will have other estimates done

Local handy man doing other work for me recommended Executive Air to replace my AC unit. A supervisor from that company came to my residence to diagnose the extent of my AC issue. He properly diagnosed the air handler and compressor problems (corroborated by two other AC companies) and indicated that because of the age of my unit that it would need to be replaced. His estimate was $800 higher for a 13 SEER unit than my lowest bit for a 16 SEER unit of the same size. SEER is the efficiency rating of AC units, higher is better. He said his timing would be about two weeks to get a unit and install it because of work load. That was not an issue with me because of the moderate weather in November. I was impressed with the knowledge and professionalism of this company's representative and would consider having them quote another time even though I did not use them this time.

We recieved several estimates from area companies and chose Executive even though they were not the lowest bid. All the bids were within $500.00 of each other. We went with Executive because they came highly recommended and they were extremely prompt and professional. The install was done in a very timely manner and the work looked very professional. I have some experience in HVAC work and could tell it was a good job. As we live out of state the work was done in our absense. We were present when the local city inspector performed the final inspection, and his remarks that the company always did good work were appreciated. We also called the company to ask a question about the operation of the system and a representative came to show us how to operate the system. We also asked about the possiblity of getting a ceiling vent to match the ones that they had installed, to cover up an old recessed light fixture. The manager came over within the hour, measured the vent, called us back in an a few minutes to tell us he would have one the next day. The next day one of the techs came by and installed the vent, then told us there was no charge. They are a great company to do business with and I would highly recommend them.

As promise the unit came a few days after ordering. It was installed in one day. The installers were profesional and left a clean job site. Then we had a problem. After the AC unit was installed in the attic I could not easily use the attic stairs to get into the attic to be able to use all the storage space. I reviewed this with my general contractor and with executive heating. Executive agreed to pay my contractor to move the attic stairs and make it all good. And the bedroom now cools as quickly as any other area of the house. They are a first class operation and I would highly recommend them.

They were very professional. The pool heater works great. I would highly recommend this company.

The whole crew was wonderful! They arrived when they said they would. They removed the old systems and installed three (four if you include the thermostat!) complete, new systems within 9 hours. They took the time to show me how each system worked. They even came back the next day to recheck everything and make sure it was working right and answer a question I had about my new thermostat. They found a leak on the day of follow up and repaired it. The new system is quiet (my old one would drown out the TV!) and my house is FINALLY comfortable for the first time in 4 years.