Terminix - Orlando -Termite & Pest Control

Terminix showed up after we hired them for an ant control issue. They showed up offering their free examination of the premises for other pests. We took the offer and they convinced us we had additional problems. Signed a contract (electonically). Thought better of it during the 3 day window in which to cancel. Manager told me that the work had already started and I could not cancel. Rather than fight it with a lawyer, I have paid the price but will not renew. My suggestions: 1. Get a hard copy with $$$ filled in and read EVERY word before signing anything. 2. Make sure they are not sneaking in finance charges (12%), This was my biggest complaint. Buyer beware, but there are plenty of other companies out there

I was very not impressed. They did the walk around from house to house and I got talked in to it and I was not impressed at all. The guy that came in was like nervous to be there and it was really sketchy. He wasn't sure about what he was supposed to be doing or the chemicals he was using. The guy who sold it said it was safe around my kids and birds. The guy said he didn't know if he should be spraying the chemical around the birds and kids. They need to train better on their chemicals, interoffice communication. I mean the guy didn't know what he was doing. He was supposed to be there around noon and came at 10am. I actually already paid for three months of service and I don't want them coming back, even though it's a prepaid service.

Hired the company for insect and rodent control. The company never sprayed the home for insects even though this service was paid for and no refund ever provided. The company attempted to eliminate the attic of rodents, but was not successful after their first attempt. They were called multiple times to return to correct the problem and find the solution. Two appointment times were made through the technician and no one came. Multiple phone calls were made to the central Terminix company regarding the service paid for but without resolution of any of the problems. Despite being informed that a manager would contact me, no manager ever called me in regard to how to remedy the situation. No money was ever refunded even though Terminix broke the service contract as the company never provided initial service of insect spraying and no one ever returned to finish correcting the rodent problem. I will never hire Terminix again for any service.

They're exquisitely priced. They're very, very high-priced. I don't really think they do anything for the termites other than what they had done 20 years ago when the house was owned by my parents. That contract and guarantee stands but I have to pay for the full service all over again to get a similar contract with someone else. They're very responsive. They're professional. I'm trapped by the contract guarantee.

I have no complaint with the service itself... I am having a nightmare with the billing!!!... I wrote a check to pay for service to tech but received a bill anyway. After several phone calls & speaking to no less then 5 people in billing they acknowledge that they got my check but for whatever reason the payment doesn't show that the funds transferred to them. My bank on the other had shows that the check was "paid" & funds taken out of my account. But does Terminix care...NO!!! They are putting all responsibility back on me to see that they are paid. (I feel I HAVE paid them! The money's been taken out of my account!)....oh yeah, and I had to make a trip to bank to get copy of check & pay!!! to fax it to them

First, let me say I had no problem with the product or the service tech. Trying to resolve a billing issue or dealing with their customer service people is a lesson in frustration!!!...After being a customer, 20+yrs, thru all the little companies being bought up, until my service with TruGreen became Terminix, I CANCELLED my service today!...My problem was I PAID for my service by check. I received a bill. They agree they had the check but don't show getting the money...huh? and I had to prove where the money went....(How would I know that?) I have spent HOURS making phone calls, being put on lengthy "holds", each time having to repeat what the problem seemed to be (I lost count at 10 CS), trips to my bank, paying to send faxes showing processed check & my bank statement with amount deducted. It hasn't cleared the problem. I've been told to "call back", "don't call back", "the problem will be researched", "we can't find the 2nd fax", etc, etc...Problems like this can't be solved locally or in person. I made a trip to what I thought was their local office on EauGallie Blvd only to be stopped at door by sign saying you had to have a pass from main office. ..

We have been using them since 2004. We have dogs and they are very responsible and very careful about closing the gates behind them. They always call the day before and let me know that they are going to be there so that I can keep the dogs in if I want to. They go that extra mile with my pets. I would recommend them highly. We have never had any problems. They offer different billing options and I can get a discount if I pay it in one lump sum rather than quarterly payments and that has been helpful. They are always right on time. They are very responsible and dependable.

They're very professional, likeable and very nice people. I would highly recommend them. I've had a great experience. They guy who services my home is consistent. I like the service and the courtesy.

Not well. Appointments NOT kept: Rescheduling of appointments common practice. Telephone receptionists seem like they are medicated, difficult to get answers to questions about billings and service.

They show up when they say they're gonna show up, they knock on the door to let me know they're here, they their work, once a year, I have to spray my garage and they do that with no problem, in the pool, they also remove any screening closure, they remove spider webs, other evidences of insects in that pool enclosure, they just do a thorough job.

They communicate well with me. Even if they come when I am not at home, they keep me informed about what was done. They are very good at picking up the keys and returning them when they are done. I think I have a yearly contract with them and they help me. I think they are very good.

Service is always great. Well worth the money.

I called for service after seeing a smarm of terminates in my garage. Terminix came out the next day, and treated the entire outside of the house and interior of the garage. They provided excellent service, in a timely manner. The main contact, Michael Lefebvre, talked me through the termite problem and his recommendation to eliminate them. I purchased a one-year plan, and received a 10% discount. I was very satisfied with the treatment application. Problem eliminated!

They come annually for the bond, the termite bond. They send us like a little postcard every year and say it's time for your annual inspection. You know we are scheduled to come out on this date if it's not convenient call us. And the guy actually came out and we were talking to him about the year we were having a big issue because we are in a very wooded area with those brown widow spiders and he told us about this stuff that they use in their regular yard and house services and gave us a sample of it and said just take one out and put it in a gallon of water and spray it on the walls of your house and stuff and it will keep the spiders away. He was really nice. It actually worked.

Great customer service. Every time I've spoken with them they have been very professional. The tech who came out was also very professional and did a great job.

We have been satisfied with Terminix for several years. They send emails to announce when they are coming and are on time and professional. They control inside insects by spraying outside. Will still get occasional bugs and they come out to treat very quickly. A bit pricey but no issues and completely satisfied with service. Service price is per quarter. I usually pay by the year for savings. I also have a larger home which probably costs extra.

They have been okay. We don't have the animals. They have done what they were supposed to do. The staff has been great. They have been really good when I need them.

I signed up for an annual contract and they sprayed inside and out, after doing an inspection, including a termite inspection. Both of the people that I interacted with were very thorough, courteous and prompt.

I had Tru-Green for many years and was totally satisfied. Then Terminix took over the accounts. They no longer schedule appointments when it's convenient for me. I've had more reservice calls this past year because of bugs then I did total all years with Tru-Green. Most recently, I had some dissatisfaction with the service and called- they offered to retreat....then the tech calls, grills me as to why, and basically wasn't happy...I mean...come on....I have all these live wasp nests, easily visable on my house and he says, "I'm only human!...guess I missed them"

They helped me get rid of insects basically. Their service is very good. Their pricing was average.

I was satisfied with the experience. They were very good but they were a little pricey.

They are good. They spray my yard for bugs. They come in, do it quickly, and get out.

.Their accounting department is I don't know what they are doing I have a hard time getting my account straighten out.

My experience with them has been pretty good and we have not had any problems. I like that we don't have to call them. They just do their thing and they're gone. I would recommend them.

I started with Terminix and I have been happy overall with their services, so I have remained a loyal customer. I have not had any problems with any pests at my home. They always ask if the appointment time is okay with me and they are always acoomodating if I need to reschedule.