Elite Electric, Plumbing & Air, Inc.

Still using this service

good work, but way overpriced

We were already a customer (electrical) and needed a new A/C installed. THE WORST MISTAKE WE MADE. From the beginning in August, 2024 until present it has been a nightmare. Installation was poor and incorrect - needed to be re-installed again with proper duct work, etc., unit failed HOURS after installation was complete the first time and is still not working as it should. Trying to get in touch with management was next to impossible and no efforts on their part to resolve any issues. Looking for quality and professionalism - go elsewhere.

I bought a brand new A/c unit through Elite. They installed the unit, but forgot to install the housing for the filter. When we contacted about the issue they said theyâ d send somebody out to fix their mistake. It wasnâ t until 3-4 weeks later that a technician finally showed up to install the filter housing and filter. The technician left without checking that the unit was working or communicating with anyone in the household whatsoever. It was apparent that the unit stopped working, when we checked the breakers we determined that all contacts were closed and power should be on. It was not. We proceeded to call Elite right away and they set up a technician to come by right awayâ ¦ or so they said, I received text confirmation that a technician was coming so I waited home on an August day in Florida with no A/C eventually calling Elite asking for an ETA and they stated that the technician will be arriving the following day (a Saturday). Then next day and several calls to a call center because Elite apparently does not have a 24hr staff member answering their calls we found that the technician would be there â late morning, early afterâ so waiting to let this guy in on a Saturday was fun. Loved it even more when he finally showed up at 3:30pm and showed up without a 60amp breaker when I specifically told them that the cheap breaker in the unit already when bad a month after the unit was installed. So the technician slapped some wire nuts on it and said theyâ d be back when the part comes in. I guess Home Depot is not an option. Normally I would have done this repair myself but given that it was a brand new unit I took a step back to allow the company that canâ t even call their customers back to attempt to back up their work. Zero professionalism, you wouldâ ve thought their technician was here to hang out being that he spent more time talking than troubleshooting.

I purchased a service agreement since I live in Florida and AC is essential. They said that it guaranteed same day service if I have a problem. Every time I have a problem, they say they can't come out for 1-2 days. So, basically they don't tell the truth. Plus, they tried selling me a new AC unit when mine is still under warranty, and every day they called me with a better price like I was on let's make a deal! I have been a customer for 9 years! Do not trust them. You never can read what you sign on their ipads either.

Came out quick and did a good job

Evaluated my situation, and made repairs accordingly.

Professional,,very happy with worked performed

wish the rating went up to 20 [percent this company is awesome, thank U for the lead techs only pro's for sure, thanks William and Wesley

We had installed in 1 day New faucets in 2 bathrooms & in the kitchen plus New garbage disposal & a New water heater. Our 2 guys were on time, polite, professional, worked happily through difficult obstacles & left the areas cleaner then they were. Everything looks & works beautifully. Prices were a bit high, but your getting quality product & service along with peace of mind which is priceless. Look up Elite Electric, Plumbing, & Air, Inc. on the dictionary & you will be referred to EXCELLENCE.

Professional and informational