Benjamin Franklin Plumbing

Prices quoted were outrageously high. Estimate of work included additional charges for items that should have been included. Oversell warranty services.

The man that came insulted me after I was shell shocked at the price he gave me 475 dollors and then told me to do it myself if it was so easy! And then charged me 79 bucks for looking at it. I had another plumber come in ( Wellworth plumbing) and a very nice guy and did the whole job for 103.50. Well worth it.

PERFECT IN EVERY WAY

I am satisfied with them, very satisfied. They come in with booties. They are very pleasant. They come on time and they clean up. I recommend them to everybody.

I called Ben Franklin Plumbing for help based on their reviews. The lady who answered the phone suggested I call PSL Utility Department FIRST, then SECOND have them come out for a reasonable service charge if the city says the blockage is my responsibility. As it turns out, the grinder system circuit breaker needed resetting, and all was fine. The city did not charge me. Ben Franklin Plumbing's honesty is very impressive. I cannot comment on the skill of their field staff, but the honesty of the lady who answered the phone cannot be questioned. Next time I need plumbing work, I will be calling Ben Franklin Plumbing FIRST. Highly recommended.

Everything is fine now. Next, I plan on them helping replace my toilet for an efficient one.

Was surprised, this morning, when the City Water Meter Reader knocked on my door and advised me that we had a leak in our connection to the meter. He showed me the water that was streaming from the leak and recommended that I contact a plumber right away to get the problem resolved. I called Ben Franklin, and the Operator was extremely courteous and professional, and explained that the company charges $79.00 for a service call, and rather than charging an hourly rate, has an established set fee scale for repairs once the Technician determines the problem. She advised that they could have a Technician on scene in approximately three hours. I received a call a few minutes later, from the Dispatcher, advising me that a Technician was free sooner than expected and would be at my home within a half hour if that would work for me, which I was happy to hear as I wanted the problem resolved as soon as possible. She then offered, for safety purposes, to e-mail a photo of the Technician, so I would recognize him when he arrived. The Technician, John, was extremely courteous, knowledgeable and professional. He explained that he believed that the leak was right at the connection point to the meter, and would have to dig out the surrounding area in order to access the leak (and showed me the set fee scale for that part of the job), and explained that he would then have to replace the connector (and showed me the set fee scale for that part of the job). He explained that he would have to shut off the water to the house in order to repair the leak. After receiving my approval for the cost ($497.00), he went right to work and completed the repair within two hours. the cost was admittedly probably a bit more expensive than some other local plumbers may have charged, but my husband and I were so happy with the courteous and professional manner, and feel confident that the repairs were done correctly, that it was worth paying a little more.

MY KITCHEN WASTE WAS CLOGGED THAT'S ALL. BENJAMIN FRANKLIN PLUMBING CAME OVER FOR A SERVICE CALL AND INSTEAD OF SNAKING THE DRAIN THE TECH TRIED TO SIGN ME UP FOR A CONTRACT AND TRIED TO SELL ME AN OVER PRICED DISPOSAL. HE NEVER ATTEMPTED TO UNCLOG THE WASTE. HE PRESENTED ME WITH A $700 BILL. I ASKED TO LEAVE RIGHT AWAY. WHAT AN EXPERIENCE. HOLD ONTO WALLET IF YOU EVER CALL BENJAMIN FRANKLIN.

We were out of state and a friend found a leak behind refriderator. They came promptly and replaced whole house shut off and replaced filter on refrigerator. Later when we were back in Fl we had them come back to check individual shutoffs. Very good but pricey.

see above the service was performed at my home not at my post office box.

Called Ben Franklin Plumbing. Was told that plumber would contact me withing 30 minutes which he did. He explained what might be causing the problem. He told me that he would arrive withing the hour which he did. He went into great detail on what the cause of the problem was. He then gave us an up front price which was excellent. He then proceeded to use is equipment to clean the drains from our house to the street. This fixed the problem immediately. He then cam into the house and examined the toilets, giving us tips on what we could do to prevent this from happening again. I am very satisfied and will use them in the future.

John arrived as scheduled, surveyed the problem, and explained what needed to be done. He was courteous, professional, and knowledgeable. Even with inclement weather, John's patience and knowledge enabled him to quickly complete the repairs. My drip problems were solved! No more water being wasted and increasing my water bill!!! John walked me out to show what he did and explained the difference between the old and new valves. As a long time customer (back when they were Aqua Dimensions Plumbing Services), I have come to depend on their professionalism, trustworthiness, and friendly, personal experience. I highly recommend Benjamin Franklin Plumbers.

The repairman was on time and professional. Once the level of work was determined he quickly made the repairs. Price was the only issue.

Professional installation and the unit works as advertised. I'll never again run out of hot water!

Examined water heater and reccommended to replace it. Price was over $300 more than the free quote I got over the phone. I had the other company do the work.

Plumber called and arrived as planned and gave an estimate. The estimate is not free, it costs a minimum of $58 just to have someone come out whether you use them or not. Due to the holiday weekend coming we felt there was no choice but to use them even though the estimate was outrageous. They use a per job pay system which includes parts and labor. We had a new sink installed and switched the garbage disposal from one side to the other so the existing drains were misaligned. The new strainers were already installed, only needed the two drains set up plus the new under sink vent. The plumber had to spend a few minutes cutting and chipping out the existing pipes. The total job took him about an hour and a half, maybe 2 hours to complete plus a few parts, total bill was over $570.00. The job was done well and the plumber was professional. The task was a reasonably simple-straight forward job for any plumber. The real issue is the price, totally unreasonable and outrageous for such a small, simple task. I agreed to the price so that's on me but I would never use this company again simply because their pricing system is beyond reasonable, it's outrageous. I still can't believe I paid that amount of money. Never again with Ben Franklin, I plan to research and find a local plumber that has both a good reputation and fair pricing. I suggest you do the same so your not stuck in my situation.

The service went well. They came out in the afternoon, gave me an exact estimate. Since the job would require about 8 hours, he came out the following day. I had cleaned out under the sinks to provide access. He cleaned up after himself completely. Very professional job. While I felt the price was a bit high (and the plumber told me it was more than some of their competitor's), they guaranteed their work. But very satisfied with their work.

They were here pretty quickly and did a good job. They were a little costly.

Plumbing work to include -- replacing of two toilets to handicapped fixtures replace shower fixture repair hot water heater (replace elements) replaced most of household shut off valves replaced hose fixture/bibs replaced washer fill unit installed whole house water filter and maintenance replaced exterior well pump in house pipe clean out when septic filled Whole house check when City of PSL claimed I used 47,000 gallons of water in ONE MONTH; and to this day - city can not give explanation as there was NO LEAKS with any of my fixtures and/or pipes. **BTW, there was one time when they were late -- and yes, they PAID me for MY TIME !!!! Any time I have an issue -- they are here SAME DAY and I have, yet, had to pay for an emergency call as they have walked us through any situation to stop an emergency from getting worse. And that is to include working with me on the whole house leak check.

I was given a free estimate a couple weeks before the job was done. They had to pull a permit from the city to do the job. When the permit was approved they called to set up an installation date. They came the day and time they said they would. It only took one day to install the system. They did excellent. Even the city inspector said what a nicely done job. Nice bends on the pipe, clean solder joints. It all looks real good. They cleaned up everything and took the trash with them. I could not have ask for more. Very professional looking , talking , and working. I highly recommend them. A little pricey but worth every penny.

Called them out to evaluate a water heater leak. Tom was our service man. He was very punctual, professional and efficient. He discussed the problem, showed me where it was. We discussed the options. Then I chose which option best suited me. There was never any kind of pressure sale. He also educated me about the workings and maintenance of my water heater. He proceeded to start the repair and kept me updated with the progress. He even finished before he anticipated and clean up the work area. I was very impressed with the customer service I received. I wholeheartedly recommend this company and their representative Tom.

They have excellent service. They are very capable and they do good work.

My overall experience with them was good. I have used them before on much larger jobs in the front yard when they had to dig up the whole water main out for me. They were clean. They picked up after themselves and did not leave a mess. They were very expensive but it seemed like their workers were much above. They were more professional and they seemed more intelligent. They were a little bit more competent than the usual workers even though they cost a little bit more.

Good experience overall. Tech arrived the day we called even though we chose the option of not being scheduled per se, just expecting him in a timely fashion. The office called to say he was on his way. He inspected the hot water tank and discussed options for repair/replacement and we made our choices. He performed the work quickly and well, and he cleaned up after himself in all respects. The experience was a good one in all aspects and we will definitely call Ben Franklin Plumbing the next time the need arises.

Ben Franklin Plumbing advertises "straightforward pricing", in addition to 99.00 service call charge. We were desperate for this repair as we had some flooding from the pipe break...they were prompt, and courteous, but their "straightforward Price" is tantamount to gouging in my opinion. $199.00 per water line! That's 398.00, plus,they do not roll the 99.00 charge into the repairs. We were taken,for sure, but they were the only company who could come out right away, and since the water was shut off, we didn't want to wait. The plumber was really courteous, but he only took one hour to do this work , so price was excessive. We checked with another plumber from a well known company who said this was about a 150.00 to 200.00 job, tops. we will never use this company again, nor do we recommend them.