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AMERICAN POOLS OF ST LUCIE INC

4.0(
4
)

Pool and Spa Service, General Remodeling, Wells and Pumps,

... +1 more

About us

Our service route vehicles are G.P.S. tracked to insure service is done each week. Our techs are paid by the hour, not per stop to insure no rushing to get more pay in less time. Ask about our yearly contract discounts.

Business highlights

29 years of trusted experience

Services we offer

Pool service, repair and renovation work.Pool leak detection and repair

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Reviews

4.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%
Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
3.8
responsiveness
4.0
punctuality
4.0
Write a review
Showing 1-4 of 4 reviews
Laurie B.
01/2015
5.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Bob H.
02/2013
5.0
pool cleaners
  + -1 more
We have been using American Pool Services for 4 years. We are snow birds and are only here 6 months a year. When we go back north American continues to maintain our pool in an excellent manner. We came down last July without American knowing it and found our pool in perfect condition. Robert provided a time valve for our hose so his people can keep our pool filled to the optimum level. I am writing this review to advise readers that in spite of the other negative review we have always been pleased with American's service and would certainly recommend them.
Description of Work: Monthly pool service. Includes cleaning the pool and applying appropriate chemicals.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Magnus H.
04/2012
1.0
pool cleaners
  + -1 more
The owner of this company is totally unresponsive. He had a good employee at one time that was servicing our account, we used them for years once that employee left we never knew when or if someone was coming to service the pool. Repeated calls to their offices went unanswered for days. Then when we cancelled 2 of his guys showed up "by mistake" and suddenly our pool motor was burned out that very instant.. coincidence.. i don't think so. Stay away from this guy he is a crook
Description of Work: Pool Maintenance
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from AMERICAN POOLS OF ST LUCIE INC
My name is Robert Cseak and I am the owner of American pools of St. Lucie Inc.I am responding to this ex customers attack on my business. This customer accuses me of not showing up , not returning calls, and then damaging a motor that he feels should be replaced for free.I will address each issue . I have serviced this account for approx. 5 years, during which time the customer has continuesley locked the only entrance to there patio pool, they then call me up feeling I should come back and service the pool again because they forgot to leave it open .After awhile they got my employees cell phone and would call him to reschedule service as they needed. I can and will back everything I say up because for the last 4 years all of my fleet vehicles have been tracked by G.P. S. satelite 24 hours a day , 7 days a week, to confirm service to all my customers.Last Dec the service man doing this clients route was injured at work and unable to return since then we have went thru a few people servicing this client route. As of March 1st 2012 this customer cancelled service stating they were doing it themselves. I made a note and my secretary stopped service. The customer then sent in a payment for March on 15th, my secretary thought she made a mistake and restarted service immediately . On April 1st The customer called me again to stop service which I believed had already been done and did not return her call. not knowing my secretary had made a mistake and restarted service. The next week on April10 my partner showed up at there home to provide service to their pool with a employee in training. He went to adjust the valve on the pump that allows us to service the pool and noticed the pump was not running. Tom then checked the breaker and found it tripped, he then reset the breaker tried the motor and it tripped the breaker again . Tom then went inside to inform the customer of the problem, at which time the customer informed him he had cancelled service and asked him to leave.At this time the member called and left a message to call her back. Her call went to voicemail because I was driving at the time of her call . About an hour latter her husband called and left a hostile voicemail which I then called back to figure out what was going on,as I thought they were off service anyway. The customer was upset and started accusing my guy of damaging his motor which he thought should be replaced for free because he dont think coincidences happen at which point I hung up on him . I installed the motor that has failed on his pool on Sept 6th 2008. Any pool contractor called by anyone would tell them the life expectancy of a pool motor in south Florida is 1 to 3 years, this motor is 31/2 years old and failed from old age not from anything my guy did to the pump in front of a witness( Employee in training ) . I try to be polite when a customer is trying to get free repairs on alleged damage on equipment that has worn out ( by coincidence or not) . The remarks posted by this ex client are posted in an attempt to receive a free motor and nothing more! As for my ex clients slanderous charge of vandalizing her motor , I intend to take that matter up with my attorney, and I will also be talking to them about how Angies list allows slanderous accusations to be posted to your website without verifying with accused companies or individuals beforehand. I have been in the Swimming Pool industry for 28 years, I have ran American Pools of St. Lucie for 16 years , I service well over 300 Pools monthly , And in no way would have been able to stay in business this long if I ran my co. the way this ex customer claims. I believe in the right to express ones opinion , but slanderous attack without any proof offered by people trying to blackmail small business for free stuff is were it should end.And if the law agrees it will end. I will be in touch reel soon . Sincerely Robert Cseak owner
Richard B.
07/2011
5.0
remodeling
  + -1 more
American pools did an excellent job for me. They started and finished the job in the time quoted and within budget. They were professional , knowledgeable and the quality of workmanship was excellent. They kept a clean worksite while contruction was underway, and cleaned up the entire area when finished.
Description of Work: Complete remodel of pool, added an extra return, and installed new filter plant.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400

    Contact information

    6028 NW WINFIELD DR, Port Saint Lucie, FL 34986

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service,
    General Remodeling,
    Wells and Pumps,
    Plaster

    FAQ

    AMERICAN POOLS OF ST LUCIE INC is currently rated 4 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    AMERICAN POOLS OF ST LUCIE INC accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
    Yes, AMERICAN POOLS OF ST LUCIE INC offers free project estimates.
    No, AMERICAN POOLS OF ST LUCIE INC does not offer eco-friendly accreditations.
    No, AMERICAN POOLS OF ST LUCIE INC does not offer a senior discount.
    No, AMERICAN POOLS OF ST LUCIE INC does not offer emergency services.
    Yes, AMERICAN POOLS OF ST LUCIE INC offers warranties.
    AMERICAN POOLS OF ST LUCIE INC offers the following services: Pool service, repair and renovation work.Pool leak detection and repair

    Contact information

    6028 NW WINFIELD DR, Port Saint Lucie, FL 34986

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM