Alexander Custom Pools LLC

They are installing a pool at persons house in my community and the workers were parked on the grass and partially blocking the sidewalk. I asked them to move and they refused. After i called a voiced my complaint the company representative said there was nothing she could do because she is not there and that she couldn’t guarantee it would not happen again. Obviously that wasnt the response i was hoping for. Blocking a sidewalk is against the law and there are elderly people in my community that need the sidewalk because they are in wheelchairs. I plan on getting a pool installed later this year but after this experience I will choose another company.

Pool had leak from the very beginning. Used a lot of salt since built but I was not told it had a leak until I switched pool cleaning companies. He was informed 14 months after completion and said that my warranty ran out in 12 months.I ended having to repair the leak it had around one of the LED lights and also changed out all of the valves that leaked. Would never use them again nor recommend them.

They were fabulous. They were the lowest price on 3 different quotes. They were on time and very conscientious. They wanted to make sure the job was done right. They cleaned up. There were absolutely no mess whatsoever. They were just really truly fabulous people. It was a small job and so everybody was way overbidding it. If I ever have an issue with a big pool, that's the only people I will use.