A & J Appliance Repair Service

"Please let's tell the truth , sounds A little fishy if you bought a new unit is still under warranty ,, you left out the issue that your switch was broken someone pride up the top"

"Thank you and I appreciate your response back most of the time it's the ones THAT LIE AND WANT THINGS DONE FOR FREE, They threaten us to write bad reviews ,A&J doesn't give in to threats, We are a family owned and operated company which STRIVES and TRIES to GIVE the best service that we can possibly do FOR THE CUSTOMER THANK YOU,"

"When parts are ordered and it explained up front AND noted on the work order 1 TO 4 Business names THANK YOU"

"Let's tell the TRUTH from the beginning A&J told you ,the CUSTOMER service call is $8995 , The customer asked if we do warranty work and we said no you were explained upfront that we do not do warranty work and we are not authorized which means warranty work ....A&J is certified to work on the item but we do not do any warranty work ,I even told you the customer that if you're looking for warranty work you need to call the factory direct and they'll give you a list of companies that do factory work, The customer was also explained to by the TEC that this unit is still under a factory warranty if he works on it it will void the warranty , It's very sad but this is typical of a customer that doesn't want to pay for a service call ,,"

"Let's tell the truth from the beginning, TELL THE TRUTH, You only paid a service call fee of $109.00 This was fully explain to the customer multiple times . The customer has a refrigerator that was not making ice and no water was coming through the door it has not worked in over a year , that was explained to us. The customer was giving the price upfront of the repair $249.00 they have the option to fix it or don't fix it if they chose the option NO TO FIX IT , Customer is mad because they wrote the check for the service CALL And TRIED to cancel it , THE CHECK CLEARED , because the customer CALLED up threatening THE OWNER OF A&J SERVICE,and telling THE OWNER that she will be writing all BAD reviews about my company ON SOCIAL MEDIA if she didn't get a full refund , THIS CUSTOMER ,IS SLANDERING MY COMPANY WITH FALSE ACCUSATIONS AND COMPLETE LIES. Please answer this question why does she the customer rate us F for punctuality and A for responsiveness PRETTY STRANGE.. D for price, Which clearly states that she was given the price upfront . The customer DID not want to pay the service call , had no intentions to pay the service call ,, if the repair was done she would've probably tried to cancel the check ,"

"WHEN THE SERVICE CALL WAS PLACED ALL THE SERVICE FEES WERE EXPLAINED TO YOU (CUSTOMER) UP FRONT,IF NO REPAIRS ARE DONE THE SERVICE CALL IS $89,95 It was explain to you clearly on the phone that if A repair is done you do not pay the $89,95 service call !!! IF YOU DO NOT have the unit fix YOU PAY FOR THE SERVICE CALL,$89,95 Sears gets $119-$129 GE gets $109-$139 Thank you ,,"

"LETS TELL THE TRUTH , A&J Appliance Service was out there ON JUNE 17th 2017, you left that part out HOW CONVENIENT!!! Let me remind you what your complaint was that your water was tasting FUNNY ,and that stuff was coming through the water,MY technician Marcus went out there , showed the customer that the reservoir tank was filled with algae and mold and stuff what's floating in it,, MARCUS The technician change the reservoir tank on JUNE 22nd 2017 , YES THE MONTH OF JUNE, ALSO CLEANED THE condenser coil for free no charge, The customer calls up 6 MONTHS LATER ,DECEMBER 7th 2017 AT 2:30 PM because all my phone calls are recorded , demanding us to come back I told the customer no problem you have to pay service call . Customer told us that a service call should be covered Under warranty . Proceeded to tell customer there is no warranty and that our warrantee is stated IN BLACK & White 31days, The customer story started to change because he told Me the owner A week after Marcus fixes the PROBLEM he had issues , MY response was why DID YOU NOT CALL THE OFFICE, IF YOU HAD A PROBLEM, I DONT UNDERSTAND,WHY YOU WOULD NOT CALL, YOU CALL 6 MONTHS LATER, as an educated customer or a educated consumer would do they would call the office , not wait six months to complain ! The funny part of this is that he THREATENED ME AND told me he was going to go on social media and badmouth MY COMPANY, WOULD ANY ONE like to hear the recording , SO LETS REVIEW THIS,,,, your mad and upset and not really telling the truth, THE service was performed 6months ago ,now You have an issue Don't want to pay for a service call to come out and see what's going on , and you say you spoke to the technician when the work was completed and a technician told you that it's guaranteed 31 DAYS stated on your receipt ,And he gave you specific orders not to call the office to ONLY call him , so you as an adult follow those instructions , never in your brain ,maybe you should call the office So now 6 MONTHS LATER you decide to call the office TO COMPLAIN,, THATS FUNNY, ANY Bad reviews I have are from customers like you, Not being completely honest and telling the truth . Look at my reviews !Angie's List A. ,,,,,, The Better Business Bureau A,,,,,,,...Home Advisor A.,,,,,,,,,,,, Should I go on and list all the awards for customer service . The charity work we do, I am going to state this for future and repeat customers if you ever have a problem you call the office direct , asked to speak to Anthony the owner (772) 340-3609 Thank you , Happy holidays To everyone and a great new year ,,,"

"The customer did not want to pay the service call ,, he was explained upfront the cost which would be $89.95. My technician called me while he was at the house and said the customer is acting erratically , I told my technician to leave , he was told the price of the icemaker installed he said he would think about it ,we told him we have the icemaker on the truck and that we could do it right now he said he'll call us in the morning we told him he will lose his service call , If we have parts on the truck we do the job on the spot if we have to order parts you don't lose your service call ,,, isn't it funny that he gives us two A's , for responsiveness and punctuality ,,, this is another situation that the customer does not completely tell the truth ,,"

"Our flat labor rate is $129.00 doesn't matter if it takes 20 minutes or two hours,,, $129 to fix a leaking dishwasher total isn't really that much , go to your house to fix the problem and then make the customer happy , I tell all my customers if there's any problems please call the office and I will handle it personally,,,,, thank you from the owner of A&J APPLIANCE repair service (772) 340-3609"