Response from ResQ Contractor Services Inc DBA Home Aide Service
(member name removed), Sorry for your unsatisfactory experience. My foreman has kept me up to date on the status of your job. (Pocket Door) Apparently the tracks on your door are NOT readily available at The Home Depot or Lowes. After measuring the tracks and searching the web we were unable to locate a match to your needs. We felt that a door replacement was out of the question since the pocket door had a closet on one side and wallpaper on the other side. We feel that removal would be a domino effect of costs. This left us with the option of a custom modification in an attempt to make something work. We called to make arrangements to go over your options when you waived us off of this project. We would still like to continue in our efforts to solve this problem for you, if you would like. We would also be happy to use the balance of your time on a different project. Possible solution for you. Most of our customers do take care of the shopping / hunting for parts. This leaves the tradesman with more time to complete the tasks and less time spent searching, this also affords the customers the ability to make decision on taste and pricing that suits their needs. Keep in mind that older, unusual or discontinued parts create issues in every trade, and that it is not our intention now or ever to disappoint a customer.