Cool Ducts AC & Heating

Description of Work: 6 month a/c check

Description of Work: Hired to perform a duct cleaning. They also sold me a UV unit which they claimed would reduce the level of dust in my home by making it easier for the filter to catch dust particles.

Description of Work: Remove old central air and replaced with new unit.

Description of Work: Repair A/C and thermostat

Description of Work: Annual service call.

Description of Work: In June of 2010, I was solicited by Cool Ducts by telephone, and was offered a routine maintenance check of our residence central heating/air conditioning unit including a mold/mildew treatment for $44.95. I accepted the offer, and a few days later a technician came by, provided the service, and we were satisfied with the service and the price. In November of 2011, we were again solicited by Cool Ducts by telephone, again offering us a routine maintenance check. I requested the same technician I had had previously, since he and I seemed to have established a good rapport, and was told that he would handle my service. A few days later when the technician came to do the work for me, it was not the same one I had requested, but I said nothing about that. I stayed with the technician as he did his checks, and he pointed out to me that some of the electrical readings were higher than the acceptable range, and he told me that the unit, which was 6 years old by that time, was on the verge of failing and ought to be replaced. I told the technician that I had a 10 year warranty for parts and labor with the original installer, and if the unit failed, I would have them handle whatever work was needed under warranty. After the technician was through doing the routine checks, he asked me to sit down so he could go over the results with me. He again stressed that the unit was starting to fail, and needed to be replaced. He told me that his company could replace the unit at a special price, but again I refused because my unit had a 10 year warranty that was still in effect. The technician was very persistent, and, quite frankly, I felt as though he was giving me a high pressure sales pitch which was beginning to irritate me. He went so far as to ask me to show him the warranty so he could see what it covered. The technician then told me that he noted I did not have a surge protector for our A/C, and he recommended that we pay to have one installed. I at first refused to have the surge protector installed, so then the technician told me that if I would purchase a service contract from him for $98.00 (reduced from $135.00), I would get today's service call at no extra charge, and if I would agree to have him install a surge protector, we would not be charged an additional service charge for that installation. I agreed to sign the one (1) year service contract for two (2) visits (this one and another in 6 months), and agreed to have the surge protector installed. The total charge was $267.00, $98.00 of which was the cost of the one (1) year service contract.. A few weeks later, I read an announcement in the local newspaper that 2 Cool Ducts technicians were arrested and charged with defrauding elderly customers by charging them for work that was not performed, and by recommending unnecessary work in order to inflate the customers' bills. When I read that article, I felt that I had been on the receiving end of such strong-armed sales practices, so I told my wife that we were not going to have Cool Ducts service our unit anymore. Six (6) months later, we received a phone call from Cool Ducts telling us that it was time for our semi-annual maintenance check, but I told them I did not want them to come out. The lady on the phone told me that we had already paid for the service call, but I told her I did not want her technicians to come to my residence anymore, and they could return the money to me for the service call that I was refusing. She said they could not do that because I had signed a contract for two (2) visits. I told her that if that was the case, they could keep the money for the second visit, but I did not want to hear from them anymore, and I did not want any of their personnel to come to our home again. We received solicitation calls again this year in June of 2012, but because of the alleged scam perpetrated by their employees that was written up in the newspaper, I refuse to use Cool Ducts anymore. I realize that possibly Cool Ducts, the company, had nothing to do with the alleged scam of elderly customers, but even if their technicians attempted to scam elderly customers without the knowledge of the company, I want no part of a company that has that sort of employees serving as their technicians.

Description of Work: They came out to instal a newly purchased air conditioning unit.

Description of Work: Cool Ducts AC & Heating continues to call my home asking for business. They have called 11 times so far this year and they will not take my information out of their system. I've told them multiple times I'm on the federal and state Do Not Call lists and it doesn't get taken care of.

Description of Work: Provided maintenance to my A/C system (payne) at a residence I just purchased in Brooksville. Did a very thorough job of checking out the system....best I have seen and I just recently had another company do my business system annual maintenance (in another county that this company does not service). The company who did the maintenance on my business units did not do half as good of a job and I spent twice the amount of $'s for their maintenance service and no written reports. Cool Ducts was prompt, courteous and very knowedgeable and provided me with a detailed report of my system and the work they performed. They pointed out the evaporator coils were very clogged with mold, algae, debris which was making the unit work 2X's as hard as it should to cool the home. They advised me that this should be cleaned which I agreed. They pointed out the before and after evaporator coil grids and it was amazing at the difference. They did try to sell me a UV light to cut down on the mold/fungus/algae build up which I declined. No hard sell. What a breath of fresh air to have polite, courteous, knowledgeable and helpful technicians do GREAT work. They service 4 counties. Definitely would recommend them based on the job they did for me this time. Will see if they are consistent. They do duck cleaning with the roto brush technology. They gave me a price of $600 which I felt was pricey but I am doing some checking around with others who use the rotobrush technology for estimates as well. Will not fall for those low ball air duct cleaning prices advertised in paper.