CertaPro Painters® of Palm Harbor

The communication and professionalism of the owner Ray was beyond disappointing. At times he was condescending to me which is so unprofessional. They would not show up when they were supposed to and I would text and get no reply. John promised to have the house completed before July 4th and then the painters did not show up for three days. They blamed rain in the forecast when I finally got an answer from them but this is Florida in the summer - there is always rain in the forecast and it did not rain on those days at our house. My point was then at least communicate - don't tell me your coming and then just not show up and not answer a text asking if they are coming. Ray was condescending and told me he made sure all was done when the job was completed. We were out of town when they finished. We came home to tape still in several areas and paint and/or residue footprints from the tarps all over our brand new pavers. So they did NOT clean up after themselves at all. And while John says - I'm sorry - the trust was already lost when you said the job was done and clearly they didn't clean up their mess. And we do NOT agree on what looks "very good." We had stucco where a screen was taken down - it looks terrible painted but John assured me it looked "very good" and told me I was wrong. I'm not wrong - it looks terrible. He can keep saying it looks very good but it does not. I will never use this company again. My house may be painted FINALLY but the sure lack of communication, respect and just how they treat a customer was completely unacceptable.

Went very well. Did a good job. Was on time, and cleaned up after. Would hire again.

I used 1 crew to paint the first 2 floors and another of their crews to do the 3rd floor because the two jobs were separated by almost 1 year. The first crew did a good job, missing a few places, but came back to correct their mistake promptly when notified. The second crew did the entire job as requested and on time. All work was neat and they cleaned up after themselves. They did ceiling, walls and baseboards.

We paid a premium price for a substandard job. There was a lot of damage they would not repair -- most seriously, the painters poured something into the new stainless steel sink and damaged the finish. The owner looked at it but would not replace the sink. The painters punched a hole in the wall and did not repair when it was pointed out. Paint on leather furniture. Key not returned - had to hire a locksmith. The owner writes his own reviews for his website- puts other names on these.

Poor or Worse than Poor! Do NOT use this Company period. They destroyed more than they accomplished. I cannot believe that they call this a professional painting Company.They were uncaring of my home and personal items. They got paint everywhere even on brand new tiles and shower doors, not to mention on my bed quilts, my jewelry amoire, my dinning chairs, my space rugs, took off weather stripping on doors and did not replace, painted brass door knobs and door jams... basically got paint everywhere but where it should be... this was the worst experience I have ever had with a service company. Poor does not describe how bad or POOR they really were! Buyers be warned.

It is a long story to tell you all the details. I will try to be short. First, a few months ago we hired Certa Pro to paint the interior. They did a very good job so we decided to use them again for the exterior, but it was a different crew this time. First day, they didn't show up for a scheduled appointment. No calls, no messages. I waited couple of hours, had to go to work and as a result I was late. They only started the next day. I was told by the salesman that they were supposed to get the job done within 3-5 days. Basically, they started on December 10 and I thought it is going to be a nice gift to my family for Christmas. While they were working, everything looked OK, you know you see your house changing color, looking good. They put a sign in front of the house ?Certa Pro Painters and an 800 phone number? so the neighbors could see who was doing the job. Nice, I had no problem with that. Except, on December 14 they came to me and said they are done. We looked around the house to final results. Although, it was getting dark, we found a couple of spots where they needed to do a touch up. They said they would come tomorrow first thing in the morning and finish it. I signed all the paper work and gave them a check? Oops!!! That was a major mistake? They didn?t show up next day. They only came the following day and did some touch ups for an hour, said we will be back at 3 pm. But they didn?t show up.. no calls, no messages. But the most important part we found was that the work they had done was unfinished. We discovered that 60% (!) of the house needed to be repainted. The reason we didn?t see it in the first place was because looking in the bright sun makes it hard to see any flaws but after 5pm you can see the issues perfectly. You can see the old paint coming through which was a little darker than the one we used for painting. I don?t want to spent too much time describing my anger and un-satisfaction with this job. I am not the guy who likes to complain. It is more important for me to get a job done even if took longer but not this time. This is a total rip off, sorry. Paid the money before the job was done. Spent a lot time texting to the manager, calling him and trying to tell him what needs to be done. Eventually called the national Certa Pro website 800 number and tried to complain. All they did was conference with me and the same manager who failed to manage the job in the first place. The person from the Certa Pro website didn?t even participate in the call. The last time someone showed up to do some touch ups was on January 9th! If you don?t remember, the job started on December 10th. My last complaint was the floor on the patio where you can clearly see one coating and two coatings next to one another. They told me if I give them more money for more paint they would fix it. Really? By the way, to make it all clear, how many coatings are there supposed to be applied? Here is an excerpt from Certa Pro?s contract/offer: Multiple Coating Included: guaranteed smooth and even coverage of Sherwin Williams? clear prime/sealer ?Loxon? and premium Sherwin-Williams ?Super Paint?. Some areas may require additional coverage of coating to give a uniform overall appearance and this is what we consider ?guaranteed coverage?. To this day, the job was not fully done. The patio?s floor needs to be repainted. I have never had an experience like this, especially from a company that advertises on National TV. I want all the potential customers to know what they can expect from Certa Pro so my advice is to look elsewhere.. I wish I could get my money back? Oh, and did I mention that they painted brand new solar heater system valves and a cover for the control panel (ever heard of masking tape?), a water hose, a trash can and an outside light!! In addition to that, one of the 4 screen doors for glass patio doors that I had before just disappeared (it may not be their fault, but they are who removed the doors and stored them outside and never put them back). They were also using our trash cans to dispose their materials used for painting. To prove my point, I will be attaching some photos for you to see. All the pictures were done after the money was paid and the paperwork was signed. Sorry for taking your time and thank you for your patience.

All the trash from the removed wallpaper was placed in my own trash bags and left for me to discard. I have removed the paint from such places as my printer and my oak flooring, where they had placed a large, unprotected open paint container and I have removed the caulking compound off my tile and oak flooring. The vertical blinds have been straightened after being piled in a twisted heap on my porch and left that way for 3 days. There was NO paint left for touchup painting, was told to call them if anything ever needed touch up & they would order paint for me to pick up. Only acceptable payment was full price.

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They were in and out within the day. It turned out excellent.

Did not use.

Appointment was not kept.

Their estimate was above another estimate that I got from another company. The people who came out to give me the estimate were very professional. They took about a week and a half to two weeks to give me an estimate. I am not sure if I would use them or not in the future.

The house was pressure cleaned. The cracks were filled in and the primed. Paint that was peeling off was scraped. If paint was crackly but not peeling, it was not peeled or sanded. The house was taped off before it was painted. The house was painted with Scott ultra paint which was what I requested. I asked for a touch up and they were very nice about coming up the next day and fixing it. The paint job was very nice. I was very happy with the job. The only thing I would suggest is that you discuss any concerns about preperation.

Used spanish speaking workers that seemed to have difficulty in communicating with me in English. Driveway has tiger stripes where the pressure cleaner missed. Had to tell the manager that I was disappointed in there cleanup efforts. Had to point out areas they missed on garage doorway. The paint is holding up well despite heat and humidity.

No bad. Would have liked to see a manager at the job - workers all spoke broken English.