All Star Heating & Cooling

Amazing company always efficient always gets job done. We have been using them for over 6 years and won’t use anyone else.

Very well. They were quick, efficient, and very knowledgeable. They went so far to check and clean the AC unit. I would recommend them to anyone who needs AC & Heating service! Thank you for being a reliable and caring contractor.

It went well. They worked out the schedule with my tenant. County inspection completed .

the employees were very professional and kind! all star heating & cooling Is the best!

the company was out within 24 hours to take care of my system it was fixed within a few hours of the installation team arriving and they were very knowledgeable clean and professional.

The service provided was exceptional all of my vents or bleached there was a duck fresh treatment that was sprayed through my home that illuminated any orders from Pats smoking cooking things of that nature that they described as well as sanitizing my entire home I could not be happier with the overall service

very well, I paid for a tune up and the gentleman was very professional and honest. I've dealt with many HVAC companies in the past and honest is hard to come by in this industry. I had the unit serviced and the heat fixed with in hours. Thank you All Star for the great service!

a gentleman by the name of Jeff and LaMont came and not only cleaned the Ducks but cleaned each and every event vacuumed my floors afterwards and did a sanitary treatment known as duck fresh that left my home sanitized and sterile after their visit thank you all star for the service provided and the over-achieving employees you allowed us too encounter

he was very gracious friendly educational he provided me with information no other company has and it kept a smile the entire time while working through my dirty attic I was not expecting such a wholesome experience from any company but All Star Heating and Air has truly held up to their reputation I believe Ben has the owner and I want to give him a special thanks for providing me with such a great team and great deal you have a very wholesome crew there and I appreciate the service you provided

Excellent service very professional. The guys were well-dressed both wearing uniforms and actually had them tucked in which surprised me. Had a military Vibe both spoke very well seems very educated and followed every sentence with yes sir and yes ma'am which me and my wife appreciated very much. I was very satisfied with the service. My problem was fixed within 8 hours and I will recommend this company to each and every individual in my neighborhood and to my friends.

Extremely well young man was very professional courteous even put on covers over his shoes before he entered my home very respectful business I will use them from here forward and also recommend them to any friends or family

Prompt professional. Extremely reasonably priced

Very well, Jeff and Lamans did it quick and left my home and attic cool and clean.

Pete was very professional. He came by to let me know of your services. He made a good representation of you. I would recommend your company to my friends and family.

My technician arrived on time, was very nice, polite, and went right to work. This is the only thing good I can say about this company. After a few minutes, I was called to look at my unit and it was explained that it was covered in mold. He showed me all the mold on the inside of the unit. Showed me mold on the drywall surrounding the unit, told me it was going to cause significant medical issues and quite frankly I was concerned. He quoted me over $1500 to come in and place a UV light inside my unit. It seemed like a lot for a unit that was less than a year old, but I could see that there was mold so I agreed to schedule. He gave me a service agreement to sign and told me he wanted to put in the service agreement that HE was the only one allowed to come into my home and service the unit. I thought this was strange, but I acted like I needed to speak to my husband and that I would look at it later. I eventually scheduled, but the day before they were supposed to come out I decided to contact a mold specialist and have them come out and look at the unit. The mold specialist came out and low and behold he said I didn't have a mold problem. What the technician pointed out to me was not mold and that mold doesn't grow on metal, that the first place that mold would grow within the unit was on the stickers (since mold eats paper) and that the mold on the dry wall was not the scary black mold but was just mold from the humidity, it was relatively harmless and that I just needed to get water and vinegar and clean it up, which I did and now there is none left. I was so upset that this company tried to literally scam me. They tried to take advantage of me and I will tell anyone reading this to run as far from these people as humanly possible. I have already contacted the BBB to discuss the shady tactics that this company uses to try to get money from people. When my technician opened his notebook to get out an estimate form, I could see several already filed out, all with the same "mold" problem. And if you do your homework you will see the UV lights are not even recommended for AC units - google it. I'm glad I followed my instincts, saved me over $1500! Update 9.29.16 : All Star Heating and Cooling has begun to call me again. This time they are claiming that I signed a service agreement which clearly if you read my review above I did not. They said I paid for it already but could not tell me how I paid, that a manager would need to call me back. They have called me daily for over a week. The owner above in his response failed to understand that I was lied to and there was NO MOLD in my AC unit. Their technician flat out lied to me. There are many reputable companies doing business out there, this one is not.

On time and professional. Diagnosed that my CAP was bad and replaced on the spot. System started up and he did a full inspection. Answered all of my questions and was patient with me. Even played with my dogs! Had a great experience and will be using them again.

Technician was courteous well groomed polite and answered all questions asked appropriately . He checked my duct work and all vents technician very knowledgable regarding all aspects of his work would definetly use this service again and tell all of my neighbors

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After checking with a couple other companies it was determined I needed a new unit I decided to go with All-Star since they were on the cheaper end and the staff was very easy to work with. They were prompt at returning my calls and showing up as scheduled. I would recommend this company to others due to their polite staff and quick completion.

They call over and over and over again. Although I place limited value in BBB ratings it is no wonder they also have an F with the BBB. How can you possibly trust a company that won't respect your requests to remove your name from their calling list.

Horrible - 2 years of aggravation and promises and still no air in the master bathroom and who knows what they will decide needs fixing this tome (they also installed a new Digital thermostat when they installed the heat pump). More later

They supposedly repaired my a/c unit back around April 1st, 2011. They repaired some leaks & said they needed to add Freon & cleaned the unit. They also sold me a blue uv light at that time that was supposed to eradicate bacteria, virus, & mold in the duct work. That was a $1890 job - discounted. I got the discount by signing up for financing. I didn?t find out until the first statement that they were charging me 26% interest! They had me running around circles with the card company to the point I finally did a balance transfer to a different card & canceled the financing. The system soon broke down again in August. Different techs came out, glanced at the unit & said I needed a whole new a/c system ? My unit was only 5 years old. I asked if they could just add more Freon & he insisted he couldn't do that - it was illegal, they have to use Puron. Well, then why did they add Freon just months earlier?!! I?d been sweltering for days & I felt like I was pressured into making an immediate decision. They said if I agreed immediately to the purchase they?d be out the next day. I went with the purchase. When they got here for the installation, I asked them to make sure the blue uv light was transferred from the old to the new unit. I got a blank stare clearly indicating they had no idea what I was talking about! I made it clear that there better be one in the new unit before the installation was completed. That was a system I?d already paid for that I never would?ve know was missing! To add to that, these ?professionals? didn?t know what breaker to turn off to be able to complete the installation so they just shut them all down. I had to reset all the clocks & lost an email I was working on. I also found out after calling other a/c companies that anyone else would charge $2000 less than they did. They also attached a contract onto the new a/c purchase that ?included? 2 6 months checkups. During the first ?checkup? I was told my system was a mess, dirty & needed a complete overhaul! I was treated like a child & chastised for something that occurred years before on the old unit. When I got upset & questioned him, he started yelling back at me & was incredibly rude. Far from professional. This unit was only 6 months old at that point; there was no way it needed that kind of service! To top it off, they tried to have me pay through the same credit card financing program for the whole install! I realized this and insisted the tech make sure I had a 0% rate this time. I?m still paying off the original repair!! They also didn?t give me a serial # of the air handler so could take advantage of a rebate & told me to register online with the manufacture online myself. When I looked in the attic to find out what that serial number was, I noticed there was no drainage to drain pan but there was condensation forming & dripping onto the floor which could?ve caused the attic floor to crash through the ceiling! It was also obvious that this condensation was an indication that drain pipe was clogged. This is not only what caused the problem with the unit after the original repair ? I very likely didn?t need a whole new a/c at all!! They also apparently pulled a truss out of my attic without letting me know. I found it in my garage later & almost threw it away! I had a county building inspector come out to make sure our permits were in order for all the work that had been. He was shocked that there were so many ? 11 ? violations, incorrectly placed equipment, etc. Even more fun is that BEFORE the inspector even showed up the All Star service manager came by & found that wrong gauge wires were connected the breaker - which could?ve cause a major fire. This company had to come back out & resolve all these issues, including moving the airhandler. The service manager was also surprised at the number of violations, but covered by saying he was surprised the inspector came out so early because he ?knew it wasn?t ready?. There was no other appointment for them to come & take care of these things they ?knew? weren?t done. All these repairs are taking hours at a time, weeks are going by & I was without air which was my problem in the first place!! Sept 20th, the a/c was set on 79 & temp was 79. I smelled something burning. I thought at first it was an electrical fire. I felt the air coming through the a/c vents & it was very hot. I checked the thermostat & it still showed that the a/c was running. However, that smell became recognizable ? It was the smell of the heater ? or heat strip ? coming on for the first time after a summer of disuse & dust collection. It just switched automatically from a/c to heat on its own! We still don?t know why this happened, but the company insists it?s my fault. When I called to report the problem, they said they?d charge me for a check on the system ? even though I had the aforementioned service contract. I left the system off for several hours. I turned the a/c back on hours later & it did work. I spoke with a different service manager the next day who confirmed they should not have tried to charge me for emergency service. She also said I could?ve gotten a rebate on my new a/c purchase but I came to realize I wasn?t even given that option because it would involve too much paperwork for them. I had to let other people know about this. Do not hire these predatory people!!! They are nothing but liars & crooks.

They were prompt, clean and did the work well. 2 guys came out, 1 in and 1 out – no nonsense. Supervisor came to check it out after job was complete to make sure it was good. My dog tolerated them well also.

The tech, Chris, began lying almost as soon as he arrived. Within a minute of arrival he looked into one of my air vents and said that my entire system was full of mold and that my one year old daughter and my pregnancy were in terrible danger of poisoning and death. He said I needed to spend about $5,000.00 for equipment and work so that my entire family could be out of danger. He also said I had a freon leak that he needed to find by putting some dye into my air conditioner. I let him supposedly put the dye into my A/C and paid him the $198. He was to come back the following week so that he would be able to find and fix the leak while I thought about the other repairs. I immediately called a mold inspecter, who said that my A/C system was quite free of mold and was actually cleaner than most systems. I then called another A/C company which not only said that I didn't have a freon leak but that there was no evidence that any dye was put into the system at all. I then called All Star heating and cooling and relayed this story. They said they would call me back and send me back my check. They did neither. I had to stop payment on the check. This seems to be an evil, predatory company of liars and thieves.

Technician arrived at the appointed time looking neat and clean, dressed in a professional manner (nice truck too). John checked all the vents to determine temperature differential, he said my ducks needed to be replaced but were in range for now, not at all pushy. He removed the cover from the air handler and sprayed inside to prevent mold. He sprayed the condenser coils with cleaner, cleaned them off, removed the back coverr and checked all the connections and refrigerant level and installed a lightning surge protector. He was patient with my small pesty dog and answered all my questions fully. I was pleased with the senior discount and the items on the service report were clearly filled out. The company is available 24/7 and are licensed and insured.