Air Link Mechanical, Inc

My hvac 4 ton unit was diagnosed by this company as needing a compressor and. 14 lbs of freon!?!?!?#$ 100.00 a # $1400.00 it would cost me?####Called so many times to this company I was almost on tears when I finally got a senior technician/ owner, get on the phone with me and I could feel as he was telling me what he thought and me barely getting My request to him to please fax me a copy of detailed work needed and total cost I would incur, he agreed to send it but never did!!!! My homeowners ins sent out an independent co during this time who determined the unit to be old and near impossible to get future parts for along with the phasing out of freon, rendering it inoperable and needing to be replaced entirely! This discrepancy led me to a 2 month battle with my warranty co and finally got a second opinion approved in which they chose once again, who they would send out and would be my cost of another $75.00 if their diagnosis was the same as the first, I took them up on it and it turned out that the company they SENT out actually reported the unit definitely called for REPLACEMENT! THANKS FOR COSTING ME 2 MONTHS OF SUFFERING IN THE SUMMER MONTHS OF FLORIDA! I THINK IF YOU ARE GOING TO CHOOSE TO WORK AS A LIAISON FOR A WARRANTY COMPANY AND TELL THEM WHATEVER THEY WANT YOU TO SAY AND IT SAVES THEM MONEY, YOU NEED A DIFFERENT PROFESSION! YOU SHOULD BE HONEST AND TRY TO LEAD THE CUSTOMERS THE RIGHT WAY NOT THE INSURANCE COMPANIES WAY! WASTED $75.00 ON YOUR INEPT ESTIMATE AND SUFFERED 2 SOLID MONTHS FIGHTING THE DECISION YOU SUBMITTED. I HOPE YOU DON'T HAVE ANYMORE PEOPLE NEEDING HELP AND HAVE TO DEPEND ON YOUR DIAGNOSIS BECAUSE IT IS ONLY SELF SERVING AS FAR AS MY EXPERIENCE WITH YOU HAS GONE! YOUR LACK OF CUSTOMER SERVICE AND DIAGNOSTIC BANDAIDS DON'T WORK!!!! IF YOU HAVE TO ASK AFTER ALL THIS: I WOULD NOT RECOMMEND THIS COMPANY! I HOPE THEY AREN'T MANDATED TO BE YOUR SERVICE TECHNICIANS THROUGH ANY WARRANTY YOU MAY CARRY !

I met Air Link Mechanical through my home warranty company after my 20-year old AC stopped working. I initially had another company try to fix the problem without going through the home warranty, and they replaced the line feeds before finding a leak somewhere in the air handler, which they couldn't fix. At that point I filed a claim with the home warranty company, who referred it to ALM. ALM is a small family owned business, and the initial visit was made by owner Dave's 2 sons, who found a leak in the coil of the air handler. After talking with Dave I decided to have the air handler replaced rather than repaired, which necessitated also replacing the condenser to be compatible with the freon type used nowadays as opposed to 20 years ago. As I mentioned, the line feeds had recently been replaced so in total I needed a new air handler, new condenser, an upgrade to my breaker box, all with installation. Things could not have gone better. Dave patiently advised me on what I needed and I took his advice. His wife Diane worked with the home warranty company to settle the claim (they wanted to repair, not replace), which reimbursed me for the cost of the repair and partially offset the cost of the replacement. Dave showed up on time with an assistant, and took about 4 hours to complete the installation. Diane worked with Flagler County to schedule the permit inspection 6 days later, and when the inspector left he said "They did a really nice job." He's right, they did, and not only that but they were great to work with. When you call you usually get Diane, and the 2 times I needed to talk to Dave he called right away. They gave me the kind of service that only a small company can give, and it was obvious that Diane and Dave talked so that telling something to one of them was like telling both. Personally, I like supporting small businesses, and especially liked supporting this small family-owned business that employs the husband, wife, and at least 2 sons. Based on both the work they did and the service and responsiveness, I have no qualms about recommending them highly. Regarding the cost of the service: I did not get competitive bids, so my "A" for that category is an impression. The cost of service that I listed does not include the cost to replace the line feeds, for which I paid my former HVAC guys before I met ALM, and also does not include the credit from the home warranty company. Once those factors are accounted for, the estimate for the whole shebang was right in line with what several neighbors had paid for similar new systems including new line feeds, and was therefore right in line with what I'd expected to pay.

Dave installed a new HVAC system, both the inside and outside unit. He arrived on time and did an exceptional job despite many of the unique challenges of our environment. He even raised potential HOA issues with me that I had not thought about as a new home owner and then helped us work to come up with alternatives that would allow us to work around the issues. Final work came in right around quote. Great service and no complaints.

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