For 33 years the name Friendly Floors has been synonymous with beautiful flooring. We are committed to providing the finest choice of flooring products for style and durability. Friendly Floors offers expert design services and impeccable installations for all of our products. For 15 consecutive years we have been voted the best flooring store in Charlotte County - come to our showroom and see why. Also an Angie's List "Super Service Provider", the staff at Friendly Floors is committed to first quality service and installation while offering great value for your hard earned money. If you are looking for great quality and friendly service call us today.
Business highlights
39 years of trusted experience
Services we offer
Flooring installation and Service - Tile, Hardwood, Natural Stone, Laminate, Carpet, and Waterproof Flooring. We also offer Design Consultations, Shower Design and Remodeling, and Carpet Binding
Excellant. Couldn't be happier with product, staff, and installation. This company stands behind their product and installation. Thats why they have been #1 in Charlotte County for 15 years. I recommend them and will be returning to have carpeting installed in the near future. Sandy Stone
Description of Work: Old carpeting removed in 2 rooms and vinyl (Cortek) flooring installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Friendly Floors
Thank you for taking the time to review us [Member Name Removed]! We are so glad you are happy with your new floors and your overall experience with Friendly Floors! We look forward to serving you again, whenever you are ready!
Sheila F.
08/2019
5.0
ceramic tile, flooring contractor
+ 0 more
I worked with Tina Platt and she is amazing! She assisted me with material and color choices. Tina arranged all of the installation and inspected the final product. The bathroom tile is beautiful. The floor installers did an excellent job blending the flooring and they had to do a lot of cutting. These people gave me the bathroom and kitchen I dreamed about. I would hire again and did for my last project.
Description of Work: Bathroom and kitchen flooring
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Friendly Floors
Thank you [Member Name Removed] for this review! It is our pleasure to help create your dream home and we are very glad to know that we succeeded. If you have any future plans for new flooring, we would be more than happy to assist.
Work was on time, quick, beautifully done. They were careful to clean up after. Very courteous workers and office staff. Top notch operation!
Description of Work: N/A
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Friendly Floors
Thank you [Member Name Removed] for this review! It is great to know that you were very satisfied with your experience. We are very proud of the level of service our installers provide. We will be more than happy to assist you on any future projects.
Gary and Susan D.
08/2019
5.0
flooring contractor
+ -1 more
Friendly Floors did a fantastic job measuring and installing our laminate flooring in our new home. We have used them before so we expected a great job and that is what we got!
Description of Work: N/A
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Friendly Floors
Thank you [Member Name Removed]! We are happy to hear that you were very satisfied with our service. It was a pleasure to install the new laminate in your office. We would be more than happy to assist on any future projects.
Rick and Joan R.
08/2019
5.0
flooring contractor
+ -1 more
We worked with Donna Smith, the install of our kitchen backsplash was scheduled and completed in a timely fashion, excellent job - we are very pleased.
Description of Work: N/A
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,999
Response from Friendly Floors
Thank you for this review! We are very proud of our design consultants and installer's level of service. We are happy to hear that you were very satisfied with our service. We will be more than happy to assist with any future projects.
James A.
08/2019
5.0
carpet installation, flooring contractor
+ 0 more
They are a top notch company. Honest and great installers
Description of Work: Laminate flooring installation
Rating Category
Rating out of 5
Yes, I recommend this pro
Dennis G.
08/2019
5.0
carpet installation, flooring contractor
+ 0 more
The work was done in a timely manner, as promised, in a neat and professional way.
Description of Work: N/A
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Friendly Floors
Thank you [Member Name Removed] for this review! We are glad to hear you were very satisfied with our services and we look forward to working with you again on any new projects.
PAtti Y.
08/2019
5.0
hardwood floor
+ -1 more
New flooring after water damage-they came out and measured quickly and helped me find replacement!
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Friendly Floors
Thank you [Member Name Removed]! We were happy to help you find new flooring and are very glad to hear that you were satisfied with our services. We hope to see you again in the future and will be excited to work with you on any new projects.
Susan W.
08/2019
5.0
carpet installation
+ -1 more
We had new carpet installed in bedroom--they were extremely helpful in selecting the best carpet for us.
Description of Work: N/A
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Friendly Floors
Thank you [Member Name Removed] for this review! It is great to hear that you have enjoyed your new bedroom carpet and were very satisfied with our services. We look forward to seeing you again and will be excited to work with you on any new projects!
elizabeth B.
02/2016
5.0
carpet installation, flooring contractor
+ 0 more
What a great company. The job was performed exactly as represented at initial meeting. No bait and switch. Love that. I will definitely use your services again.
Description of Work: Installed wall to wall carpeting in bedrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Friendly Floors
Thank you so much for the review! We are very glad you loved your experience with Friendly Floors!
Tina, sales rep, of Friendly Floors, brought in her "A" team of Jason and Joe. They did a meticulous job on the tear out and installation of our new wood floors. Since we were doing a stairway and a stairway landing, the job involved a lot of extra precision cutting. Both installers were a pleasure to have in our home. They are kind, caring, and communicative, as well as excellent craftsmen. Next, Brad came in and laid the new carpeting in the one bedrooms, and his work was just as perfect as Jason and Joe's work. Perfect attention to detail. Our American grown and milled wood floors are a beautiful asset to our home, and we could not be happier having the jobs done by Friendly Floors.
Description of Work: We finished up the installation of our wood plank flooring in our condo. Also had one bedroom carpeted.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from Friendly Floors
We are so glad you enjoyed your experience with Friendly Floors and our great team members! Thank you for your review!
John W.
09/2015
5.0
carpet installation, flooring contractor
+ 0 more
Crew arrived as scheduled & completed the same day, less one door molding. Returned after getting correct moklding to finish. Cutting was done outside All areas were left clean.
Description of Work: Removed carpet from master bedroom and installed laminate flooring, molding trim and trhesholds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from Friendly Floors
We are very thankful that you chose Friendly Floors for your new flooring. We are certain your new floors will bring you many years of beauty and durability! Thank you for the review!
Karen P.
06/2015
5.0
carpet installation, flooring contractor
+ 0 more
Job took a few days Installer was by himself. Kept area clean while working. No complaints Did have an issue with a transition piece of molding that took a few weeks to settle, but it was done. Not sure who caused the issue. Showroom staff very friendly and helpful
Description of Work: Removed carpet and replaced with laminated flooring in family room
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Nancy B.
06/2015
5.0
carpet installation, flooring contractor
+ 0 more
It all went very smoothly. I worked with Jeff Robinson at the Pro Floors show room and he helped me pick out the right carpet for my needs. He came to my condo at exactly the right time to measure in order to give me an estimate. He provided me with an estimate by the end of the next business day which was fine. We set up a time to have the carpet installed, and the crew was there right on time. They didn't waste any time and finished ahead of schedule. They were very careful with my furniture and helped me get it all back in place. I would give Pro Floors my highest recommendation.
Description of Work: Provided carpeting for three bedroom condo.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Donna D.
12/2014
5.0
flooring contractor
+ -1 more
When the "A" team installers came out to look over the job, they figured out the moving of the furniture, and how the tear out would go. During the install they discovered high spots in the concrete slabs and some low areas that needed to be filled before the floor could be laid. They explained how the warranty by insurance company, in case of any future claim, would be impacted by a gap of greater than 1/4" ?and showed us how that was calibrated with an 8 foot steel beam.They made sure all measurements were totally in compliant with code. ?We really learned a lot about laying a floor from Jason and Joe. They put the ?felt pieces under all furniture after the planks were laid and did a great job of cleaning up. The guys were great in our home and we were totally comfortable with them being here. We could not have been more happy with the office team and the crew team. We LOVE our new floors and are grateful that we selected Friendly Floors...... yes, they really are friendly!!?
Description of Work: First, their sales team member, Tina, and later Melissa, helped us to pick out the flooring materials. We went in knowing that we wanted American made flooring under our feet in our condo.They explained the different attributes in engineered flooring and how the installation process would go. Our floor material would "float" over concrete and also over sound muffler material. Next the "A" team came in and did the tear out and floated our new floor material. The job went great overall. Tina came in and did the measuring and made good suggestions for laying out the floor and the stairs. She told us how the job would go from start to finish. When the wood planks came in they had them delivered and gave them "breathing" time to get used to the humidity in the condo.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from Friendly Floors
Thank you so much for taking the time to write this review. We are thrilled that you are happy with your experience with us, and most importantly, with your new floors!
Jeannine O.
06/2014
5.0
flooring contractor, hardwood floor
+ 0 more
This provider is excellent. I highly recommend
Description of Work: Renew hardwood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
elizabeth B.
04/2014
5.0
carpet installation, flooring contractor
+ 0 more
It was a pleasure dealing with the owner of Friendly Floors.
Description of Work: Installed carpet and pad for 4 bedrooms and closets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Friendly Floors
I apologize for your dissatisfaction. I believe either a miscommunication or a misunderstanding has occured. As far as pricing, the invoice was discounted $100.00. We do not charge to move furniture or remove and dispose of existing carpet, so normally there would not be a discount for that. In speaking with our installation team, it seams every door in the house was removed, both closet and room entry doors, to facilitate your home being painted prior to the installation team's arrival. Friendly Floors does not remove and replace doors as a normal part of installation. Carpet can be installed with doors in place. The installers as a courtesy re-installed all the doors per the homeowner's request, including the hinges. In the odd chance we have to remove a door, we only pull the pin. We do not remove all of the hinges and replace them. That is something a painter would do. The installer's drill was battery powered and went dead according to them, and they borrowed the homeowner's drill to complete the task he had requested of them. The installation team recalls the house being open most of the day and was told it was to air out the house. Again, I apologize for any misunderstanding about the door being open. The installation team was thankful to receive the $20.00 tip given them upon completion of the job. My name is Marjorie Benson, owner of Friendly Floors, and I will be contacting you shortly to attempt to make this a better overall experience for you.
Barbara T.
03/2014
5.0
flooring contractor, hardwood floor
+ 0 more
They were absolutely terrific. They were also professional and did a really good job.
Description of Work: They put in laminate flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
L. Rachel B.
02/2014
5.0
ceramic tile, flooring contractor
+ 0 more
From start to finish they were very professional and pleasant to work with!
Description of Work: Tiled floor of lanai.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Roy C.
01/2014
5.0
ceramic tile, flooring contractor
+ 0 more
About a year ago, I contacted Friendly Floors about installing a tile floor in my Kitchen and front entry hal. Tina Platt, their representative, came to my home with samples, and suggestion. I was reluctant to go ahead, not because of cost but the disruption and mess involved. Tina suggested that the work could be done while I was in my NH home for the summer. I paid half the cost up front and the balance when I got back to Florida in October after seeing the job. The insulation was beautiful!! Not a piece of furniture out of place. the rooms were clean as before. So this winter, I went back to NH for the holidays, and Friendly Floors again worked their magic, this time on the bathroom and laundry room. Again, a beautiful job, done as promised, and completed on time. Within the next year or so, I will be calling them again to replace the carpeting in my Florida home. I wish Friendly Floors had a NH branch. Wonderful outfit, and I would recommend them without reservation. .
Description of Work: Installed a tile floor in my laundry room and guest bathroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Michael M.
12/2013
5.0
flooring contractor, hardwood floor
+ 0 more
installers and office reps were amazingly professional, thorough and detailed. Highly recommend Friendly Floors.
Description of Work: Installed beautiful real wood flooring in my home and home office.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,900
Jesse H.
12/2013
3.0
ceramic tile, flooring contractor
+ 0 more
Do not know yet calling the third party for help
Description of Work: Call store yesterday, and asked for tile repair, for about 20 tiles. The person I talked to informed me that they do not do tile repairs and referred me to a 3rd party tile contractor. Which is not on Angist List. I have a problem with advertising repairs when they really do not do repairs.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
3.0
Response from Friendly Floors
Hi . I apologize for the inconvenience. There has definitely been a misunderstanding. Friendly Floors does do some repairs, however, I remember telling a staff member that received your call that 20 tiles cracked most likely meant there was a bigger problem going on under the tiles on the concrete substrate. I did not think this would be a repair we would be able to warranty. Friendly Floors does not do work that cannot be warrantied. I believe my staff member referred you to a licensed tile contractor who would be able to tell you if he thought it could be repaired at all or if replacement would be necessary. If you would like, I will personally come to your home and give you my opinion. My name is Marjorie Benson and our phone number for your convenience is 941-624-0077.
Description of Work: Tina, from Friendly Floors, came to my condo and helped me decide on tile for my lanai and carpeting for my bedrooms. I then went to the store to see more samples and Tina helped me make my final decision. The installation of the tile was flawless. Walt not only installed the tile professionally but he was also extremely tidy. There was absolutely no mess from the removal of my old tile and the installation of the new. The carpet installation was also extremely professional. The installers removed my old carpeting and masterfully installed the new. Once again, there was absolutely no mess and I am delighted.
We had not moved into our new house yet. Friendly Floors kept us up to date as to when the tile was going to be put in. On the week they were doing the installation we drove across state with some of our things in a U-Haul. The men here were doing a wonderful job. One stopped to let us know how things were going and to let us know what to expect. When we moved in the floors looked wonderful. The tile transitions that were picked looked great with the old and new tile. The people in the shop who work there are wonderful and very helpful. We plan on using them again when we are ready to replace more flooring.
Description of Work: Tore up carpet in two rooms and installed new tile with transition tile.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,100
Marcia K M.
07/2013
5.0
flooring contractor
+ -1 more
We did not purchase flooring at this time. We would certainly recommend this business for knowledge,inventory and "Friendly" services!!
Description of Work: Excellent service in the store. My mother is 85 years old- the sales assistant provided a chair for her and then brought the samples to her. She was very knowledgeable and kind! We have not purchased any flooring yet- but certainly would recommend their services.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Friendly Floors is currently rated 5 overall out of 5.
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 3:00 PM
Friendly Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Friendly Floors does not offer eco-friendly accreditations.
No, Friendly Floors does not offer a senior discount.
No, Friendly Floors does not offer emergency services.
No, Friendly Floors does not offer warranties.
Friendly Floors offers the following services: Flooring installation and Service - Tile, Hardwood, Natural Stone, Laminate, Carpet, and Waterproof Flooring. We also offer Design Consultations, Shower Design and Remodeling, and Carpet Binding