Douglass Restoration Inc

They completed the job

Douglass installed a new roof in 7/21 and the roof held up as hurricane Ian came through. I'm going to call them to give me an estimate for the damage to my property from Ian.

Sit back and hear how this went.... I contacted this company on Facebook after Hurricane Irma due to a hole that "appeared" on my roof after the storm. My insurance company shorted me on the money needed to repair the damages so I went through a lawyer to get the rest of the money. A year and 2 months later my roof is complete. But, not without massive amounts of follow up on my end to get answers. My damages were for a roof replacement and to fix damages inside due to water coming through my bedroom ceiling. More than $3000 was allotted to fix the damages inside my house. Since my roof was completed I have been lied to over and over again. I called Douglass on Feb 2nd @ 10:21 am and was told that there is money set aside to fix the interior damages but she did not have a date of when the fixes would occur but assured me I would hear from her later that day with a day and time for fixes and/or a person that would contact me to have the fixes done. February 2nd came and went, as did February 3rd, 4th, 5th, 6th, 7th, and 8th. On February 9th @ 1:22 pm, I contacted Douglass again (I spoke with Jessica and Stevie) and was apologized for their lack of communication and was promised a follow up call later that day with the answers needed for the interior repairs required. February 9th came and went as did February 10th. I called back today, February 11th @ 10:39 am and spoke with Jessica. I told her that NO ONE had called me back at all and she, again apologized. Asked to put me on hold so she could get the appropriate person on the line. After a few minutes hold she came back and said sorry, no one is available to help you. Seriously? After $25,000 to fix a 35 square roof and you don't have time to help YOUR CUSTOMER? This company should be reported for STEALING insurance money. Which is what they did. They have the paperwork showing the insurance paid for interior work but they are now REFUSING to communicate about the repairs needed to complete this job. I DARE the owner to respond with an apology after this. I have the appropriate documentation showing what work the insurance paid for, and all the follow up I have done to try and get answers. This company is by far the worst at follow up that I have ever seen. Their customer service, if you can get them on the phone is GREAT...if you like excuses and apologies! I would suggest to everyone to RUN AWAY. Do not give them one cent up front because they will make you feel like you are asking for a favor when you are rightfully owed a service!

I hired this company to replace my roof after Hurricane Irma and am thoroughly disgusted with the finished product. A bulk of the work was done while I was out of town, which was fine because my wife and I were away for the summer, but when I returned I was horrified to see that in some areas they had used a much cheaper asphalt roll instead of the nice shingles we picked out! I immediately I called and informed them and I was told "the roof passed inspection, we're done with it at this point." Leaving our beautiful home with a mismatched, cheap looking roof.

Good work and very professional.

Don't use these guys. I got a quote for a new roof, soffit, and fascia. They started the job two weeks late, blamed it on the weather but wouldn't work on weekends to catch up. In addition, I planned a trip to Florida to oversee this work done on the house I just bought and nearly had to cancel the trip because they said they couldn't start. Finally, after several conversations (many of which, my phone calls were not returned til days later) I was able to keep my plans to oversee the work. The roof leaked after they finished; one of their workers forgot to seal some edges. They started my soffit and fascia (trampled the plants around my house doing so) but did a terrible job. They left pieces of shingle in my trees and garbage around my yard. I gave them many opportunities to complete the job (two months, in fact) and they just stopped communicating. Terrible Terrible Terrible, you could tell it was amateur hour.

the work was performed flawlessly. The crew was excellent and did a wonderful job.

Good work in a timely manner

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