ARROW ENVIRONMENTAL SVC INC

They bought out my pool service which I had for ten years. They would not show up on the days scheduled, they would appear on days without notice, and several weeks they did not come out. They service person changed over and over. The service people always had excuses such as the other guy quit and took customers with him, this was done two times, truck broke down, etc. One person claimed she could not get in even though company was given a key and they never rang the doorbell. Another reported work performed that never was done. On 3/10/16 they did not show up as scheduled so I called 3/11/16. I was told they sold the pool service and just learned of this that morning. I then spoke to a neighbor who had not used them for some time and was told she knew of the pending sale from her technician. So I confirmed my belief that arrow lies to their customers. I am seasonal and rely on my pool service. Arrow gave me no notice of the sale if there was one. I am now left to find a pool service before I leave town and with no opportunity to monitor the new service.

unknown

My lawn looks GREAT! However 1/3 of my shrubs (newly planted in july '14) are DEAD. I have active ants with mounds still active 5 days after treatment. Millipedes where very visible and present during last treatment however apparently no treatment was applied, they continue unabated. The Applicators NEVER call prior to arrival or announce that they have arrived and are working on your property. SO, you never have a chance to talk to them, to discuss possible issues, etc... My Shrubs were looking terrible, I finally caught the Service Man and he nonchalantly stated that my shrubs were obviously being over watered...hhhmmmm Why not put that note on my invoices, why not on my door tag... why not knock on the door and tell me??? Sooo I called their Irrigation Division, A Tech came out, Reviewed my Watering setup and timers and apparently they were running a double shift...lol yep twice per night per zone..oh well. He also checked the currently Sprinklers and found a possible leak in the back of the lanai near a Travelers Tree. Said he would come back and fix it. All in 150 bucks to cover everything even if the tree had to be removed ( wait.....35 foot Travelers tree...3-4 K worth of tree???) This was August 26. Then I didnt hear a word for weeks, but received and invoice on 9-22 for 228 dollars for Irrigation Labor with date of 9-14 showing.. So I started to question.... Who was here??? What did they repair??? Why 228 dollars when I was quoted 150??? well turns out they were KINDA there ahhhhhh...they Fixed a pop-up head and ahhhhhh dug around looking for a leak.....ahhhhhh but maybe the tree has to be removed.. I called the offices at Arrow on more than 5 occasions, The Staff they have answering the phone is very good, professional, pleasant and customer oriented. I can't say the same for Management. They are slow and unwilling to communicate directly with a customer. I know my grass will probably not look as good with my next lawn service, but this has really been a bad relationship.

We call them if our lawn service notices that we have grumbs or that the lawn is dry because a sprinkler is not working. They respond immediately..

I've called them several times to repair sprinkler systems at several of my homes after installing a new pool. They were quick to reply with estimates and quick to finish the needed work. I will definitely give them the opportunity to bid my other work as it arises.

unknown

They showed up when they were supposed to and did a very good job.

Arrow Environmental Service is very personable. Their price was competitive and charge what others charge in the area. The quality was very good, very punctual and were professional. They were very responsive. I have a contact with them, I am using them in the future.

I have a service agreement with them. They do a pretty good job. I would recommend their services to others. Whenever I have a problem and I call them they come out and fix it between services. I think they are a little expensive. In terms of quality, I'm told it's not poisonous but I don't know. I will continue to use them in the future. They charge $4.50 per day in case there is a rat or a mouse or some other rodent. Every other month, they come in and put a little thing in there and then they come in and if there is an animal they get it. I think that's a bit pricey.