Superior Sight & Sound

The company responded to my inquiry in about 6 hours. I have already booked another company to mount my new TV with a new mount. SS&S beat the price of from the competitor by 11 percent. I went with the SS&S since they were lower in cost and they mounted my previous 2 TVs. The mounting went well, but a little slow which I did not mind as long as it was done right. After the mounting, the tech and I went thru to connect everything. Everything seemed to work. I tried by antenna input and it did not work. I was not too concern since I stream most of my local TV. As the week went by, I tried various things such make sure the antenna was good, switching coax cable, testing other rooms. I finally broke down and bought a tester. The tester was used on my new coax cable with the continuity plug on the other end to verify my tester will read correctly. The tester was good by reading green on the check. I removed the continuity plug and the tested indicated open. All good with tester. I tested the cable in the wall and i got a short. I disconnected the cable in the media wall unit from the cable mux expecting to get an open. I got a short. I concluded that the tech pitched the coax cable in the wall during the mounting. I contacted SS&S about the possible pitch cable and he was surprised this happened. he could not believe this happened and never heard of this happening before. He wanted to come over soon to fix it. I wanted a couple of quotes to move cable connections on 2 other walls up on the same wall behind the mounted TVs. Once I get the quotes, I can schedule the new work and the repair. I took pictures of the wall for his knowledge of the work. I few weeks went by and no word. I texted SS&S inquiring about the quote. I have not heard back from the company. I was disappointed because I have used this company before and was happy with their work and recommended them to a friend. Lee

Everything g was done just a bit pricey.

They showed up on time and installed the mount, tv, cable box, power surge protector box and our google chrome. They did a very good job and cleaned up when they finished.

I had contacted Superior Sight & Sound based on their positive reviews and a friend's recommendation. They were great to deal with in every step of the process. Their service technicians are skilled and do this for a living, not as a part time thing. They all know their stuff and it shows. After the installation I had some questions and they were very helpful. I was so comfortable working with Superior Sight & Sound that I added on to my system after the initial installation. I will now consider them my "go to guys" for anything home theater related.

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Extremely professional service, did everything perfect and prompt. Worth every penny. Will use again absolutely! !

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They were done in about 3 hours. One person worked down stairs while another one worked upstairs. The work was straight fwd.

I was looking for this business to hopefully install an in-ceiling surround sound system that would compliment the new TV I purchased. The representative gave me the up sell of things that I can do which I liked, showed me a quote that he did for another customer which I thought was not professional as I saw all of that customer's information and said well knock about 30% off of that amount and that could give you an idea of what it would cost. He promised that by Monday I would get an estimate with the final numbers for the work that I needed done. It is now Friday, May 22, 2015 and I have yet to receive that estimate. Now I understand that he has 15+ years of experience in the business but when he said using Best Buy isn't good because most of their guys just starting in the business so going with him would be better I thought "well, how did he start in the business?" I mean everyone has to start somewhere. I know he probably has his clientele so he does not need my business, but I suspected I was not going to get the estimate as promised because I sensed he had an issue (which I will not discuss here and to which I believe it is his personal issue to deal with). No estimates were ever received as promised and no work was performed by this business. I am very disappointed to say the least and will not be a patron of this business. I can think of better places to spend my hard earned funds. And by the way, the Best Buy team did an excellent job and were very professional and great to work with.

David arrived on time and was very friendly and professional. He evaluated all connections and settings and was able to diagnose and correct the problem in less than 30 minutes. He was also very careful with our newly installed hardwood floors. We will definitely call Superior Sight and Sound for any future AV projects.

The two man team led by David Shoenberger arrived early. Previous owner of this house had working music system over whole house. I had taken out the previous entertainment center. David was faced with one big conglomeration of wires to hook up and get working. The team was very professional with a lot of know how. They reinstalled the previous owners amplifier and my Direct TV surround sound. I now have music in all rooms, great surround sound for TV and one handheld control to manage it all. David was very patent in instructing me in the use of my new control. I have never encountered an audio and video professional more impressive than David. The owner of the company came out and gave me my original estimate with two choices as a way to go. He was very professional and likable. He and his team are the best. I am well pleased and will use them for future upgrades and additions. One happy camper!

This is the third time we have called Superior and my headline is: These guys live up to their name. In fact, they might be named "Consistently Superior and Friendly Sight and Sound," though that is a bit long. They show up on time and make pleasant guests--fun to have around. Once they finish their work and depart, they leave no trace of having been in our home, excepting the excellent work they leave behind. We have sophisticated stuff and exacting tastes, so if anything needs tweaking to meet our expectations, we can count on a prompt return engagement. Prices are reasonable and they don't nickel and dime. I recommend without reservation or qualification.

The initial visit from Jamey and Victor went very smoothly. They installed four of the TV's and gave us advice on the speakers. The outside speakers were very yellow and we thought new speaker covers would work, but they explained that if the covers looked like that, the speakers themselves must not be in the best condition. We did not feel like this was "upselling" as one reviewer said, but being professional and offering a better long term option, as we had not thought about that. They never tried to get us to purchase anything from them. When we were ready for round two (we were in the midst of remodeling), Victor and Matt came back to do the remainder of the items we requested. They were here most of the day and were very professional, yet fun to have around. The next evening I had a question and called Victor's cell phone. He called me back promptly and answered my question and he was calling from the ER where he was with his mother!!!! Now that's dedication. If you are looking for professional, clean, knowledgeable audio/video installers, then you have found them. I couldn't recommend them more highly. And if you are pleased with them, write a review. We all use this tool to hire the best people available and the only way we know who they are is by the reviews written by members. Do your part---contribute!

When we called back to schedule the work they were in the process of moving. We called back several to.we with no response.

They listened to what I wanted with speaker out put in different rooms and gave me several options and made it happen which by the way best buy said it could not be done.

Jamey was professional, knowledgeable and did a great job.

We thought we had professional installation for this type of service in the past or so we thought. Now that Superior Sight and Sound has been here, we can say we truly had a professional installation of our television. Brian was on time to give us our estimate, explained everything and gave us several options to consider. After determining what work we wanted done, a date was set to do the work. The installers arrived on time. Because of the scope of the work, they were here all day. They asked for our input during several parts of the installation to make sure everything was exactly like we wanted. The installers cleaned up throughout the day. When they were through, they explained how the sound system worked and made sure we had no questions before they left. We highly recommend Superior Sight and Sound for the value, professionalism, punctuality and knowledge. We will DEFINITELY use them again!

These guys are fantastic. The first thing Brian did was survey the equipment we already owned from our prior home and designed a configuration to use as much of it as possible. His design approach emphasized using the equipment we had rather than selling us new equipment. Phil and Josh, the team who did the installation were prompt, courteous, extremely knowledgeable and proficient, and endlessly patient with the walkthrough and orientation to the universal remotes and Apple TV which were part of the new equipment (Btw, we recommend both of these devices to simplify life). They were also neat and respectful of our freshly painted and carpeted house. We can always tell when good guys are in the house, because our dog Sailor likes them, and she did. As a courtesy, Phil and Josh ran a cable, assembled and installed a mounting bracket and put up a TV on the wall in my gym. As a courtesy! Wow! We couldn't be more delighted with the quality of the work and equipment and with the experience of dealing with Superior Sight and Sound. Thanks for a terrific job.

I asked them to come repair some equipment and they tried to only sell me new equipment.

very professional & punctual; explained different options of mounting tv & were very responsive to my concerns & wishes

Arrived promptly as scheduled was very knowledgeable and professional. Completed all work satisfactorily. Would recommend/use this company again.

My husband was very pleased. They were very professional and did a good job. I would recommend them. They were real nice guys.

Brian provided a no cost & no obligation survey and consultation. He arrived on time. He listened to our desires and made good suggestions on how to accomplish them. There was no sales pressure. He invited us to his office to see some of the recommended equipment. Brian arrived on time with the two installers. They reviewed the work to be done. They were very patient as we decided on the exact location of the TV. The installers.installed the wiring. A licensed electrician installed the electrical outlets. All outlet boxes were behind the TV and not visible. They checked with us before doing anything. They were perfectionists in all their work. They cleaned up everything. They were patient when showing us how to use the remote. Brian called the next day to check if everything was OK and offered to come out if we had any problems using the new remote. Overall, our expectations were exceeded.