Response from Kingfish Pest Control
We are sorry to hear that you were not completely satisfied with the pest control treatment we provided for you in August of 2015. As stated in the Angie’s List deal you kindly purchased, “This deal is not valid for German roaches…these services can be added, if needed, for an additional charge.” Upon our technician’s inspection of your property, he determined that the roach infestation was German and therefore quoted you the industry standard price for the treatment your specific situation required. We do not assume or diagnose these types of infestation over the phone. A very thorough and proper inspection is required before quoting. As evidenced by over 2,000 A+ online reviews about our company, customer service is paramount to us. Since 1984, we’ve been committed to 100% customer satisfaction, and have been fortunate enough to have performed thousands of successful pest control services like this one. As we mentioned to you on the telephone, we do not charge for return visits and would be happy to come back to your home to retreat at your convenience. Again, we apologize that we didn’t exceed your expectations in this instance, but hope this additional explanation helps to clarify your concerns. Please feel free to call us with any questions and thank you again for your business. –Inspect-All Services Management, (770) 483-2420