United Water Restoration Group Inc - Pompano Beach

Can't be trusted. As a former employee I can honestly tell you that. Techs are pressured in to do anything they can to get a job signed. Vinny Thomas the v.p of Operations is the driver behind that attitude and pressure. They offer cash incentives to get as many jobs signed as possible.

Reassured us many times that it was fully covered by home owners insurance; they checked and double checked to make sure. Placed a dehumidifier in home for 2 nights which accomplished nothing. I'm not even sure if it was functional, just a fan. Then insisted on more than $3000 payment.

Please see above. The job was awful.

unknown

I believe they rely on taking advantage of people when they need help most. My insurance company could not pay them for their work, and they have a very bad reputation around the area. We now have to pay $500 to break away from this company and use someone who does not plan to scam us.

I called United Water Restoration Group Inc - Pompano Beach at about 11:00 pm at the emergency number. Jorge Lopez was here until 2:40 AM. I could tell that Jorge really cared about what he does and wanted to do a great job. He was able to calm me down as I was pretty upset. He explained to me what he was going to do. He has a good heart and accomplished getting the job done.

Rodney was awesome. He was referred by Bo from Cape Plumbing. Rodney was there quickly, he was very thorough in his search. He was very honest and gave us the good news- no mold! I definitely would use them in the future if I ever have a problem.

United Water Restoration Group (henceforth referred to as United) was hired at the recommendation of a trusted plumber. We initially had contacted another nationally recognized company, however decided to follow the advice of our trusted plumber instead, and went with United. United initially, arrived promptly and responded to our phone calls. They were coordinating with our insurance company throughout the process as the work was covered. At first they seemed professional and prompt. They told us that in addition to providing the water and mold mitigation services, they had a sister company (United Water Reconstruction Group) that could provide remodeling services once the mold and water damage was completed. They were insistent that I sign a contract to have the restoration done by them and provided me with a contract to sign, which we did because we just wanted the work done seamlessly. That's when things went south very quickly. Because the mold was so prevalent in the property, it was not able to be occupied. The damage was limited to a small bathroom, a bedroom and the entrance way and closet housing the AC unit. The work began the Monday after Thanksgiving. It took nearly six weeks to complete. The following is a list of all of the problems that we encountered during the process. Not removing enough of the mold affected drywall. Later failed air quality tests due to this. One of the dehumidifiers set up improperly, leaked water from the discharge line into the unit causing additional water damage. Using masking tape on Mexican tile flooring and causing extensive damage to the sealed surface. Razor cuts in the sealed surface of the Mexican tile floors caused while installing paper floor covering to prevent just such damage. Paint over spray on many areas of the flooring caused by not properly preparing the areas for painting. Paint over spray on the new water heater caused by not properly prepping the area. Paint on the outside entrance way pavers caused by not properly prepping the area and tracking paint into and out of the property. Paint on the outside fencing caused by complete lack of care. Paint over spray on the toilet caused by not properly prepping the area. Two failed air quality tests due to improper mold mitigation and not properly prepping the affected areas. Installing 1/2 inch drywall up next to thicker 5/8 inch drywall. 5/8 drywall was clearly called for in the estimate. Dragging bags of debris across the interior floors causing extensive damage to the sealed surface. Not applying primer to the interior walls prior to painting even though primer was clearly called for and listed in the insurance estimate of the damage. Leaving bags of debris and materials on the property after each day of work. After installing the vanity, refusing to install the new faucet fixtures because the company claimed it wasn't listed in the insurance quote when in fact it was as R&R (remove and replace). Damage to the inside of the new vanity upon installation. Not properly removing the tile grout from tile. Too heavy application. Large leftover swaths of tile grout left on the bathroom tile. Threatening us to pull off the job after pointed out the deficiencies and that the work be done as indicated and agreed upon in the estimate. Often cancelling appointments and showing up late. Having to be present at all times to watch the workers because the foreman was never present to supervise the work. Not responding timely to numerous and repeated phone calls and messages left. The mold mitigation alone for one small bedroom and bathroom took over four weeks! Every time an air quality test failed, we had to have additional work done to mitigate the mold which extended the time by almost a week in each instance. Workers complaining of not being paid properly. Having different workers rotated into the job, with each complaining about the work of the previous. The supervisors even had the audacity to tell us how great the company?s reputation was all while severely under-performing on the work done on our home. United Water Restoration Group was EXTREMELY unprofessional and the work they performed was at best, substandard. They had to be supervised (By US!) during the entire process in order to have the work completed properly. In the end, the job was completed and the home was able to be re-occupied. However, it was only due to our great time and energy expended while supervising the work during the entire process. United Water Restoration Group and its sister company, United Water Reconstruction Group, are the reason that all other competent and qualified contractors have to jump through so many hoops each time they get hired for a job. They are a stain on the industry. WARNING, WARNING???DO NOT hire them! They are charlatans and con artists and in the end, only wish to be paid for work that they have not done or have cut corners on. In the end, the entire cost exceeded 14 grand for a small bathroom and bedroom! The price was graded as N/A because it was paid for by insurance with the exception of some additional non covered expense and the deductible. You make the decision if the price was fair. Only after we had to threaten legal action, did they agree to reimburse us for damage done to the tile floors. Please refer to the attached pictures to make you own conclusions.

They came to my house same day called. worked with me with pricing and started that night to clean up water damage They had to come everyday for 4 days to check machines and progress..worked around my schedule. Answered all my concerns and very professional.

This company, United Water Restoration, is conjoined (operating together) with United Reconstruction Group. They are 1/2 of a two part company. The first person I spoke with on April 10, 2015 was David Kays, the Operations Manager at United Water Restoration. David immediately sent over a technician, Eddie Rios, to do the dry out work. During the time Mr. Rios was doing the dry out work, he handed me a contract to sign. The contract had the logo and name, UNITED RECONSTRUCTION GROUP at the top. In the place where it asks for the "Tech." to sign, Eddie signed his name "EDDIE". This is absolute proof that the two companies are actually one. The contact given to me by United Water Restoration was for work to be done by United Reconstruction Group after the dry out was complete. It is now July 9, 2015 as I am writing this. THREE MONTHS HAVE PASSED AND NO RECONSTRUCTION WORK HAS BEEN DONE!! The check from my Homeowners Insurance Company for $7,896.97 was LOST by United. Then when it was finally found, I signed the check and they sent it to my mortgage company WITHOUT SIGNING IT FIRST!!! Can you imagine such gross incompetence? I had checked Angie's list and saw United Water Restoration was a member company, so I trusted them. HOWEVER, they had me sign a contract with United Reconstruction Group, and I have been living a NIGHTMARE for the past three months! I would never have chosen United Water Restoration if I knew the living h*** I was in for. This has been the worst experience of my life!!

The problem isn't so much with them as with their practices. Now first, I know that there are many, many, many less ethical mold people out there, and these guys aren't that bad. But they aren't the best at explaining what you're signing for, and like most contractors they really don't encourage reading the fine print. My hot water heater broke. My plumber said "your walls are wet, and you have mold here." I said "but I can barely pay you." He assured me that my home owners would cover it, and that he knew a mold company that were reliable and would make sure that it was covered. On came United Water, again a nice guy. He too assured me the dryout would be covered (after looking at my policy, so again that seemed OK) and I signed a contract for what I presumed was the dryout. United Water came, set up a HEPA Vacuum and an air scrubber. They scrapped off some mold; they dried out my walls. Great! Then I started getting phone calls from someone asking about about "rebuilding my house" ... keep in mind my problem was that I had a hot water leak, not a major flood ... I ignored them. Then I got a rather terse letter in the mail ... addressed to a "Mrs. Booker" who is not me, and not anyone in this house ... again talking about setting up an appointment "regarding the rebuild of my home." I presumed it was a scam letter, like the ones you get from the ticket lawyers if you have a traffic ticket. Meanwhile my insurance calls and says that my claim with United Water has been paid, and I don't owe them anything additional. The phone calls started again, so I called them back. The FIRST thing I asked was "are you related to United Water?" The woman said "No." And then she proceeds to tell me that I signed a contract with them. In the end I'm about to send them $250 to make them go away. I don't know what I'm paying for as no one from United Reconstruction ever set foot in my house. I do know that the dry out was paid for. Further my home doesn't need a "rebuild." I did sign a contract, and I found it in the folder with my United Water stuff ... that and the name does indeed suggest to me that they are related. So why lie? I don't know, but it didn't sit well with me, so I'm paying them off rather than continue with them. United Water was fine; United Reconstruction ... and the fact that the United Water gentleman had me sign a contract with them ... not so fine. YMMV

Very efficient, courteous, professional, and good employees.

The company was very responsive, Miguel was professional and explained what he had to do as he worked diligently to remediate the water damage. He followed up to ensure the machines were still running ok and ensured to be available if I had any questions or concerns.... which I did have questions, having a couple of blowers and machines in my house, and glad to know that he was responsive. I appreciate the professionalism and comfort in their knowledge. I would definitely recommend United Water Restoration.

After a fire in our rental home where the smoke damage was significant, we hired them to assess the damage, and provide estimates as to the restoration costs for our belongings. (As we do not own the home, it was only the contents) We met with a gentleman at the home, and discussed in detail what we needed from them. The job was in two parts: We needed to tag all of the items in the house that could be saved and restored, and tag and remove what could not be saved. We needed a list of all of the items for our insurance carrier, with the value of things that would be discarded, or cost of restoring items that could be restored. (I understood that there was a computer program that these types of companies use for this purpose). Once that was done, the second part of the job would come in. We would have them discard ruined items (included in the estimate) or restore (for additional cost) accordingly. Since we had no experience in this situation, we asked if this was a typical job for them, if this was something that they do. We were assured that it was the norm. We paid for half the job before they started. ($750) They sent a man and a woman who did not seem to have any experience in doing this type of work, and did not speak much English. They did not have the proper tools (respirator, mainly) to be able to perform the work safely. We had to lend them a respirator. The gentleman we had met with joined them for a short period of time, I think to bring another respirator. After two days of them being in the house, we had blue pieces of tape on mostly everything, and that's all. I had to follow up with the girl in the office looking for the itemized list for about 2 weeks. When I finally got a list, it was hand-written by someone whose first language is not English, and had no costs of repair or replacement. (This was after I was told there was a program that it would all be entered into) It was un-usable. The work they did, tagging the items, was also useless. So, we ended up doing all of the work ourselves. We were contacted a while later, asking when we would be paying the balance of the job, and we told them we would not be paying for the work they did not do (which was to remove the ruined items) and that we felt we had already paid for work that was not done at all. We never heard from them again.

We can not express how grateful we are to Chad the technician. We called him very late in the evening and he was there within the hour. The work was completed over 2 days and everything was explained in depth, a complete professional. United water have been very helpful and informative to us during this very difficult time. Everyone went above and beyond. I would recommend this company to anyone.

My insurance agent told me that their initial bill was for over $3,000. The agent negotiated them down to $2200, but they would not budge below that. The agent later told me that the "standard" charge for water removal should have been around $1,000 per room. URG charged far more than the work was worth. I paid it to avoid collection activity. After this experience, I joined Angie's List!

We called United Water Restoration Group ("United") about 3-4 weeks after we had a blocked a/c drain that caused a leak. We wanted to make sure that some black material in the area was not mold and that there was no hidden residual water in the walls that could cause a mold problem. We selected United based on a testimonial from Joe Rose on WQAM. I didn't check Angie's List until after I made the appointment. If I had read the prior reviews first, I probably would not have given this company a chance. I am happy to report that our experience with United was totally positive. I called requesting information and promptly received a call back from Dave. He came to our house the following morning at the time that I chose and arrived punctually. He examined all the affected areas and listened to my concerns and explained the procedures that would be necessary to assess possible problems and quoted a price (probably competitive) for those procedures. He was knowledgeable and professional throughout the visit. We agreed to have his coworker Miguel come out with equipment to perform the procedures. Miguel arrived in less than thirty minutes and was also knowledgeable and professional. I was asked to sign a terms of service agreement which clearly stated exactly what was to be done for the price. The agreement was totally straightforward and did not attempt to obligate me for additional procedures or charges. Miguel and Dave worked together and brought in a vacuum to clean up the work area when they were finished. We were fortunate that no mold or residual water was found in our home. We are always skeptical in situations where problems or damage might be overstated in order to increase the cost of the solution or repair. We found Dave to be refreshingly honest as well as polite and cordial and would definitely call United again if we have any leaks or flooding in the future.

The first appointment was scheduled for May 20th 2013. No one showed I called and it had not been set up. New appointment June 3rd 2013. Again by 9am no one showed and I called again they sent out two techs by 10:30a to start the work on the a/c vents and no cleaning girl. Called again and was told the cleaning girl would be out on Wednesday (good thing there was someone that was going to be home). I had set up a contract to make payments. On the first day the 2 techs showed up We adjusted the dated for payments and I gave them a check for half. After the cleaning people left on Wednesday June 5th. I was not satisfied with the work done. I called and complained about 1 vents hanging of the ceiling, and the multitude of surfaces that did not get clean and the fogging that never took place. Scheduled again for 2 techs and cleaning people. They came out and cleaned, and reattached the hanging vent (backwards), Then fogged, so we had to stay out of the house for 1 hour. On June 27th I sent an installment payment as scheduled even though they had not completed the job to my satisfaction. By July 1st We saw the mold growing around the vents again. This was suppose to have been fixed by the plastering. So we called again, David was suppose to come to the house July 17th and never showed. Since then our calls are not returned and I sent a letter with a copy of a cashiers check for the final payment and have not received any response. The check is going back to the bank before the 90 days is up.

The job did not move along very fast. When I brought up hiring another company, they immediately responded that they can sue me. They started out like they were going to do a good job but they really did not. We have paid in full, yet we are still getting bills. After paying the $7,000, they keep sending additional bills. They have caused us a lot of stress over this project. I ended up relieving them of their contract and hired another company to complete the work.

Our landlord ended up chosing somebody else, but I would have gone with this company. They didn't charge a servcie fee to come out for the inital check. They were wonderful with suggestions.

This company was recommended to me by a company conducting the leak detection on my home. The tech say that they were extremely professional and would give you a great rate. I called them that same day and they did come out after verifying my insurance information to ensure that it was covered so that they could get paid. I could completely understand that however due to my schedule, this was an emergency that I needed taken care of immediately. When the tech came out from United Water Restoration, he surveyed the damage and informed me of all that they would be able to do and then of course, he provides the agreement about them completing the work (basically a contract). I was a little apprehensive but I knew I need to get this done. He proceeded to remove the damaged vanities as well as some molding and part of the flooring. He finished up and brought in the fans and dehumidifiers to dry of the water damaged area. The fans were in my home for about four days and during this time they sent a tech out once to check to see if the leak issues was resolved during the dry-out. They came and picked up their equipment and I was told they they would be in touch to complete the reconstruction of the vanities, the flooring and the little esthetics. A few weeks went by and I was contacted by my insurance company about the cost they charged for the water dry-out and was floored; it was almost $5000. I could not understand what was being paid for especially since it was my electricity bill which soared for those four days that the fans/humidifiers were running for 24 hours a day with additional heat inside the house. The insurance company was able to get the cost down some but the initial request cost was so absorbent for the little work that was done that it just seemed ridiculous. A few weeks later I coordinated with United Water Restoration for the start of the reconstruction and they sent out two techs who were extremely professional. They took the required measurements, went to get the materials and began completing their portion of the reconstruction. They finished up and told me contact them when the vanities had been replaced so they could finish up the remaining esthetics. Some time went by and I finally was able to get vanities replaced however, during this process, the men that were working in my home STOLE personal property from me. I did notice it at first but when I was going through some things I realize that they had STOLE a number of pieces from me. I did contact United Water Restoration to inform them of the situation and the only thing they said was that the men said that they didn't do it. I proceeded to contact the POLICE who, after some investigating, found part of my property as well as the person responsible which was one of the men that United Water Restoration sent to perform services in my home. I did not contact United Water Restoration per the police at the time due to the investigation and pending arrest. United Water Restoration did contact me however, it was to receive final payment. It took them a very long time to contact me and the only thing that they could say is that this hasn't ever happen to them so they were still trying to find out to handle the situation. I would never recommend this company to anyone. They only care about getting paid not the customer especially when situations of a sensitive nature. I never received a real apology for what happen to me and they was the full payment for services not rendered. NOT PROFESSIONAL AT ALL.

UWRG seemed knowledgeable in providing a quote. Their quote was not the least expensive or most, but their quote specialist seemed to know more than the others. The work crew did their best to work around us still living in the house while mold remediation was going on. Their manager on-site, Aldo was GREAT! He kept us abreast of what was happening and even managed to advise us of what to look for in the build back. The only downside was that due to other "emergency" jobs, what should have took a week, lasted twice that, complicating other services (roof repair & build back).

My experience with United Water Restoration Group was okay. I wasn't overly in love with them, but they were okay. They are just part of an industry that is pretty shady to begin with. Insurance claims, restoration, and dealing with the insurance company directly they cut me out of the equation. I wasn't overly happy with the situation, but in terms of the service I guess it was okay. Their prices are extremely high, because of what they are doing.

The technician from Water Restoration arrived at my house shortly after I called them to help me with my flooded family room. He was dressed professionally and introduced himself with the proper identification before I even asked for it. This was important for me since I was home alone at the time. The first thing that impressed me about them is that their first priority was to make me feel comfortable and solve my problem as soon as possible, not necessarily to complete their paper work. Ed (the technician) set up his equipment, removed the wet carpet and baseboards while answering all my questions and reassuring me that everything was going to be ok. He then, performed tests on all the surrounding areas to make sure that he was taking care of the entire problem and not just what was visible. He had to leave the machines working for a few days but made sure that we could use the room while the machines did their job. Once again, his priority was my convenience and comfort. After he finished the work he again, performed many tests to insure that everything was completely dried and that there was no mold, or bacteria left in the room or any other area surrounding the room. The people at their office took care of all the paper work for me, answered all my questions and were very prompted, kind and professional when I called them to request any additional information required by the insurance company. The team at United Water not only solved my water problem, but it changed my state of mind from "Oh my God" to "Thank God"! Not only would I call them again if I ever need them but I will also tell any one who needs their services about my great experience with them. Thanks United Water, keep up the great work!

The work was ok; they had their "contractor" side of the business there almost immediately to quote for the rebuild. The contractor part of the business was rather pushy and their quote was high. The only real issue I had was one of their workman, during the initial remediation part, took a silk/wool throw rug that had gotten wet and said it would be cleaned and returned. I did not get a receipt for the carpet as things were rather hectic at the time. The short story: what carpet ? I should have gotten a receipt, however as mentioned above, things are rather "turbulent" when you walk into your kitchen on Sunday morning and wonder when the pool was installed.