Description of Work: We have a fiberglass pool. The fiberglass kept bubbling and they sanded it down to apply new coating. Within days, it was bubbling again. The owner, Jay Cohen, is a jerk and was rude to my mother. This company does not stand behind it's services and basically stole our money. The employee that did the actual work had to come back three times and never got it right. He even dumped the extra coating in our rock garden - what a disgusting mess!
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$2,000
BONNIE K.
08/2006
2.0
pool cleaners
+ -1 more
The crew were very cordial and diligent in their work but I observed that they were constantly interrupted by phone calls from Jay as to the length of time on the job. The same crew returned to inspect the site after my complaint that Mike could not replace the sealed and broken pool jets. They indicated that they were taught to seal the collars in this manner as the only way to insure against leakage. I do not know if the job is reasonably priced as this is the only pool company to use fiber glass in my area. I do believe that the crew did the best they could, but that they were taught an incorrect shortcut and not a procedure according to the manufacturer installers manual. The owner of the manufactured procuct believes that Cohen followed correct procedure, however no one has come to inspect my resurfaced pool but the original crew and Mike Kinnard. I am requesting an inspection by the manufacturer. I have more pool upkeep than ever, and need a satisfactory resolution.
Description of Work: I hired this company to remodel my pool using a manufactured resurfacing material. The crew emptied the pool, cleaned the existing tiles, and scrape and smooth the existing pool surface before applying the new material. They also removed the drain and old light fixture. They were hampered by rain threats in the process, but eventually completed the job and I was told by Jay Cohen, the owner, to refill the pool and then replace my broken pool jets. I then called Mike Kinnard to replace the defective pool equipment. He told me the collars were sealed so he could not perform his job until the pool was drained and the collars cut out. Mike told me that the remaining collars would be damaged by chipping them out and would need replacement as well. Jay Cohen agrees to send his crew to drain the pool and chip out the collars, but he refuses to admit fault in using a deliberate invalid shortcut, nor will he pay for excess water, chemicals or six additional pool jets. My outlay would be $900.
Rating Category
Rating out of 5
quality
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$5,000
Response from Treasure Pools & Service Inc
We paid for the water and we paid for the pop up jets.The customer is lying. We had the factory come out and check the job too. Please take this off. The customer told us if we do all of them things should be happy. My record at the B.B.B is a A plus. So help me out.
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Service Categories
Pool and Spa Service
FAQ
Treasure Pools & Service Inc is currently rated 1.5 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Treasure Pools & Service Inc accepts the following forms of payment: American Express,Check,Visa
Yes, Treasure Pools & Service Inc offers free project estimates.
No, Treasure Pools & Service Inc does not offer eco-friendly accreditations.
No, Treasure Pools & Service Inc does not offer a senior discount.
No, Treasure Pools & Service Inc does not offer emergency services.
Yes, Treasure Pools & Service Inc offers warranties.
Treasure Pools & Service Inc offers the following services: Install new construction swimming pools. Remolding pools. Also install commercial swimming pools.