Re-Appliance

The service was excellent and the owner Rob was very personal explains the problem. He corrected it at minimum charge we were extremely happy. While here we ask that he check our ice maker and recommended a new unit be replace which we will follow up on. Thank you Re-Appliance and Angie for this great service ..

He offered a fair price, did a professional work, was on time as scheduled.

Service was requested my my former wife, as the refrigerator had failed. I had not seen the invoice prior to paying. First glance would have told me something was amiss: The invoice (which looked like it was created by an amateur) only carried the name "Re Appliance" as the business we were working with. There were no names on the paperwork, only that the technician was "Rob". Another red flag was that there was no address as well. Only a phone number. The only other information on the invoice was that the work was warranted for 90 days. Just 96 days later, the refrigerator died AGAIN. It looked like the same problem. When my ex wife called, he was completely defensive and stood on the fact that the 90 day warranty was over. She had been told he was using genuine parts. Because of this, she then asked him for the manufacturer of the parts so she could go after them for any attached warranties. This is when he became abusive to her saying "This conversation is over" then hung up the phone. She had an alternate individual come out to check on the work, This Company (a valid one, I might add) rep told us that it appeared he had installed old used equipment in the unit. So, with this, I personally called Rob to discuss the matter. He did not return my call. When I called a second time he was loquacious but at least talking "at" me about the situation. I had difficulty trying to get a word in edgewise. He then added that he would rather not come back out on the job, saying he did not like dealing with my wife. I then asked for a partial refund of the $1,700 we had paid him. His response was an agitated "Absolutely Not" then went on about his 90 day warranty etc. When I told him that the other repair company had suggested that old equipment had been installed by him, he went ballistic, telling me to reveal who had said that so that he could confront the person physically. His agitation soon became a screaming diatribe. When I finally got a word in, I informed him that I would be giving him negative feedback on appropriate venues. His screaming at me reached new higher octaves as he began calling me every insulting, filthy name in the book. Conversation ended. I have built an successfully sold two business and have managed up to 60 employees at a time. I can unequivocally state that I have NEVER run into such a nasty individual in my 65 years. I can also state that the short fuse demonstrated by this individual should be a warning signal to anyone allowing him into their homes.

I was very happy. He explained the problem, and my options.

Robert called to confirm the appointment. He told me to check the outlet that the refrigerator was plugged into. Sure enough the outlet was out. A circuit breaker on the outside of my house popped. It was a simple fix and his call saved me $50. I will absolutely use and recommend him in the future. He was a honest person. He could have come over and flipped the switch and charged me. But he didn't! Give an honest man some business and hire Robert!

This is the SECOND time I've used Robert at RE Appliance. I'm sorry it took me a couple of weeks to write this review, but I was so excited that my dishwasher was finally working that I forgot all about writing this. I used Robert at RE Appliance in the past to fix my refrigerator. It went so well that I didn't even think about calling anyone else when my dishwasher needed repair. I have a Bosch dishwasher and the control panel and handle on top of the door are made out of plastic. After pulling on it for several years, the plastic finally cracked. The control buttons fell out of the panel when the piece cracked. While the dishwasher was still working, I couldn't use it because I really couldn't open the door, and the buttons were no longer in place. On top of that, my husband had at first tried to fix it himself. YIKES. Don't try to do this. It's harder than it looks. Robert came out immediately?same day as I called. He is familiar with all of these appliances and knew exactly what had to be done. He also knew the most efficient way to order the new parts that I needed and he spent a lot of time on the phone making sure that ALL of the necessary parts were ordered at the correct price and would be delivered quickly. These are not parts that are kept in stock?so quick delivery was important. As soon as the parts were delivered several days later, Robert returned to install everything. My dishwasher is now working perfectly once again. The price for the parts and labor was extremely fair, especially since Robert had to make 2 trips and it also took quite a bit of time on the phone to get the parts order done correctly. Robert's work is very neat and professional. He is also a very pleasant and polite guy?.which is important when you have someone working in your house.

$85 for a service call?what is this a joke? I can see $35 or $50, but $85. Good luck, but not with my money honey. They gave me a lame excuse of my location and that?s why its $85 and not $35. I live in west Miramar. I put in the locater of area of 25 miles and they came up so I called. Look, either you service the area or not, but don?t fluctuate your price based on how far you need to drive.

This is my first review but felt compelled to write one after reading the latest unfounded review given to this small business.The Re-appliance technician, Rob did an outstanding job. Scheduling the appointment was very easy and he arrived at the exact time of the appointment. Rob communicated his analysis of the problem with my washer and dryer very well. Easy to understand and his analysis was spot on. He replaced the bearing for the dryer drum and even vacummed out all the lint inside the dryer. It has been working wonderfully for the last week. The washer was not dispensing detergent or fabric softener. Instead of trying to have me pay extra for a new dispenser unit Rob suggested cleaning out my original dispenser since it was clogged after years of use. Eventhough it was probably double the work he cleaned the unit and saved me alot of money by not having to replace it! In all, a feel like I got a great deal and will plan on calling re-appliance in the future.

Our freezer was not freezing, so we wanted someone to come out and take a look at it. I found Re-Appliance after calling a few different repair places. I went with them because they were willing to come out today. I was told on the phone that the service call would be $50 unless repairs had to be made then it would be parts and labor. They showed up when they said they would and did call a few minutes ahead. My wife was home with our kids. The guy comes in and checks out the fridge. He was getting snippety with my wife when she tried to ask what it was he thought was wrong. He kept bringing up something about the kids leaving the freezer open which was not the case. He kept talking over her and things started getting argumentative. He came to the conclusion that the freezer was not working properly because of a buildup of dust and other things on the back of the fridge. At this point he tells my wife that he can blow it out for $125 dollars. While my wife tells him that seems really expensive for just blowing out some dust. He goes into speech about how plumbers get paid for certain work etc.. etc.. while this was going on my wife notices some broken glass that was stuck behind the fridge. She gets a paper towel to pick up the glass and he starts ticked off. He tells her not to touch anything. At this point my wife yells back that it is her house and she can touch what she wants and that she doesn't want the service. He then grabs his stuff up and storms out. My wife tells him to hold on and she will write a check for his $50 service call. He tells her that he does not want her lousy $50, and mumbles other things about Angies List members. (My wife says he brought up angies list a few times like he was upset that we found him through the site). Anyway long story short, They wanted to charge us $125 dollars to do what could be done with a paper towel , talked over the customer not really listening and then stormed out of the house when they were afraid they were not going to be able to get more money. Very unprofessional. Do not call them unless you want phone calls from your wife crying.

On Friday night, 9/5, realized our GE side by side refrigerator/freezer had stopped cooling. It had been making a noise for some time, but we assumed it was something due to the ice maker. The refrigerator had just been stocked with items I had purchased earlier in the day as I had just had surgery and was on a special diet. Needless to say, I was beside myself. Luckily, we have an extra freezer in the garage, but not another refrigerator. Starting at 10 pm, I called the top three rated Angie's List providers who list 24 hour service, and left an urgent message. As of Tuesday, 9/9, Re-Appliance is the only provider who called me back. Still have not heard back from AAA Century Appliance and GUNN APPLIANCE SVC. The owner's wife, who returned my call less than 20 minutes later, was very nice and thorough in her explanation of charges, including emergency. Luckily, we were able to store our items at my inlaws' place, so we did not need same night service. I made an appointment for someone to come out the next day, Saturday, between 9 am and 11 am. The owner, Robert, called me on Saturday morning and asked for some additional details on the problem I was experiencing. Although I was the only customer scheduled that Saturday, he came out without hesitation, opened the freezer and immediately diagnosed the problem - the evaporator fan motor needed to be replaced. He provided us with an estimate and had the piece with him. He worked on the freezer for over an hour. When he was done, not only was the cooling immediately noticed, but the noise stopped. He saved us! I recommend this company for many reasons. Besides being friendly, attentive, and quick to action, their customer service cannot be compared. Not only was I called back after 10 pm on a Friday night, but a repair was made the next day. They advertise 24 hour service and they delivered!

I called this morning around 8:30 am and told the person the phone that I had an issue with my garbage disposal. They said they could have someone out by 2pm today. I received a call around 10 am that the repair person would be there in 10 minutes. He checked out the issue and told me that I should replace the garbage disposal. I had planned on it because it's about 15 years old. He gave me the cost and stated he had one on his truck. Within 30 minutes the job was complete. Awesome service. Thanks!

I called the company this morning and the gentleman told me he would come sometime before noon and would call when he was on his way. He called at around 10:45 and arrived shortly thereafter. He quickly figured that the problem could be caused by one of two situations, both of which he quoted a price for. He then found that it was the cheaper of the two problems, a washcloth was stuck between the two drums of the machine. He removed the washcloth and replaced the back panel that we had removed trying to self-diagnosis the problem. It is now 12:10 and he is gone and I am back to doing laundry! Woohoo! Very friendly and professional :)

It was easy to make the appointment and Robert called before he arrived. He listened to our story and then explained the possible scenarios. He took the microwave off the wall and had it fixed quickly. Turned out it needed a new fuse.

Rob was the tech. and he was great he scheduled me in right away did not have to wait. He was very polite and new his stuff. I appreciated the service so much, I have not been let down with Angie list yet. I would highly recommend Re-Appliance the company is honest and highly qualified, A++++++++++++++++++++++++++++++++. Thanks again

They replaced a part for the dishwasher. The timer on the door was not working all the time. |Great job and very personable .

I needed a major repair on my very old Subzero refrigerator. Subzeros are extremely expensive to repair. But they are even more expensive to replace. Normally, I would not spend so much money ($800) to repair an 18-year old appliance. But the cost of replacing a built-in refrigerator with new door panels would cost about $9000 !!!! In the past, I've had some bad luck with Subzero repairs, like I felt I was really being ripped off. So I was very nervous about paying so much for another repair. I asked friends who had Subzero repairs and I checked Angie's List. I was very impressed with the reviews of RE Appliance and also a personal friend recommended this company as well. The repairman, Robert, (who is also the owner), was a breath of fresh air !!! He was prompt, polite, courteous, and knowledgable. He was very patient with all of my questions. He explained all about the problem and what it would take to fix it. He explained alternatives as well. He had to order new parts and it took only a couple of days. Ordering Subzero parts can often take a lot longer. He tried to accommodate my time schedule for the repair. He is very pleasant to work with. When he was finished, everything was put back together and working well. Even though $800 is a lot of money, I felt it was a very fair price because I know what repairs on Subzeros cost and this job took almost 3 hours to complete. Subzero parts are also very expensive. I would not hesitate to use RE Appliance again and will enthusiastically recommend them to my friends.

It went excellent. Called when he was on his way. Explained what he was doing with microwave. Went our to buy extra protective paint. When I asked about the squeaky dryer he took the time to look at it, explain to me what was happening. He had the part needed in his truck so he repaired the dryer. Saved me from making another appointment time.

New part was installed in December and problem has recurred once again, 7 months later. The company said the part is only guaranteed for 90 days and if they come out again, it will cost me $50 for a new service call plus parts and labor AGAIN. They said the company they buy the parts from only gives them a 90 day guarantee so they pass that on the consumer; none of this makes any sense and is unacceptable. Why should I have to pay another $50 service call fee and then pay for new parts again which will only be covered for another 90 days.....this could go on and on with no guarantee the parts will last even for a year!

I called on 04-11-12 and was given an appointment time between 9:00am and 1:00pm for the next day. On the day of the appointment i received a call from the mechanic stating that he would be there in about 10 minutes. He showeed up about 8 minutes later. He was extremely polite and explained everything he would be doing. he also explained the policy on repairs vs. estimates. He then started to work. Explained what was wrong and i gave him permission to fix the dryer. 45 minutes later he was finished and on his way. i was extremely happy with the service and would use them again as well as recommend them to my family and friends.

Good, I would use their services again.

The night before, water was pouring out from under the refrigerator. In the morning, after calling one other Angie's List company who could not come that day, we called RE, who said that they could have someone out that afternoon. I was told the tech would call to narrow down the time, and sure enough, John called about 15 minutes later to say he would be there in about an hour. He came right on time and quickly diagnosed the problem, which was a clogged freezer drain and a water valve that needed replacing. He gave me the price estimate and then said he'd be back in about 30 minutes with the part, and he was. Whole job then took under an hour and no problems since. Very happy with the service.

Technician was able to get to my tenant's condo the next morning after i called to make an appointment.. I called to have 3 appliances serviced ( dishwasher, microwave and dryer) . He explained to my tenant and myself that there was nothing wrong with the dishwasher , just that it has a very long run time ( I had no idea what her complaint was, just knew that she believed something was wrong). He knew exactly what was wrong with the microwave and had the part on his truck. As for the dryer , he replaced a part that I had replaced already 2-3 years ago so I assumed something else was wrong.. After he changed the part he found that the dryer drum had a crack in it and was causing the felts to wear out very quickly. He called me back to tell me what he found and apologized for not realizing it sooner. ( could have just charged me and said nothing since I live in NY and could not check for myself.). He charged me nothing for the labor on the dryer and I paid him just for the part that he did replace , which was completly fair in my opinion since the part he changed was bad and probably extended the life of the dryer a bit longer till I have to buy a new one.. His service was quick , honest , reliable and I will defintly use him again in the future and recommend him to anyone else...

Worst Repair Experience Ever We have a newish (2-3 yr old Samsung) refrigerator. About a month ago the ice maker stopped working. We found this company on Angie's List - they were well reviewed and we've never had trouble before. He came out and gave a quote for a replacement ice maker. He also hit a reset button which at the time fixed the problem (the ice maker trey was not resetting to upright position after dumping ice). I'd hoped that solved the problem but only delayed the inevitable. The ice maker arm got stuck again last week so we decided to go ahead with the replacement. We called Rob (the repairman who came out the first time) and asked if he'd honor the quote. My wife thought he was pretty rude and condescending at the time of the call but didn't think much of it and we stayed with him because it seemed like a simple job and we just wanted our ice maker repaired. Rob came back this morning to install the new ice maker. My wife was home and I was at work. After installation, the control panel on the front of the frig wasn't functioning properly. He told my wife a couple of times that nothing he did should have impacted the control panel (which may be entirely true). Perhaps there was something wrong with the new unit, I'm not sure and we'll never know. She says he got real agitated and condescending - at some point he removed the new unit and put the old unit back in - I presume to see if that would reverse the problem. My wife isn't real technical nor good in these situations so she called me and put him on the phone. It was a short conversation and he was super defensive from the start, he wouldn't even explain what might be going wrong all he would say over and over again is that "all I did was replace this ice maker." About 2 minutes into the call, he says "hang on," hands the phone to my wife - then walks out the door, gets in his truck and drives away. I totally understand that we're dealing with machines and parts and that there is also a chance that something doesn't go as expected. What's shocking to me is this is supposed to be a professional who we hired to do a job. Not only did he refuse to even try to explain what might have happened, but to walk out and run away and just leave the problem worse than it was when he started is simply unexplainable. I've never experienced anything quite so unprofessional. Others have had better experiences so perhaps we just caught Rob on a bad day. I'd just suggest that with so many reliable options on Angie's List, maybe consider another option first. The only positive thing I can about this whole experience is he didn't try to get us to pay him, so while the problem is worse than it was when he started, we're only out the $50 we paid for the first visit.

Great - saved us big $$ - no need to get new built in - Very professional - def recommend!!!

The service department promised a visit prior to 12 noon and a phone call when they were on the way. The owner called and was at my home by 10:30am. He was very professional and polite. He determined that my refrigerator had been working properly and that I might have left the door opened slightly the night before. He explained that I might have a bigger problem but we would have to wait 24 hours to see if the unit would cool down. I am really happy that he was so honest I think other service providers would have tried to make a buck and possible sell me a repair I did not need. So far, it looks like thinkgs are cooling.