Plumbing Troopers Inc

very well cleaned up after his work

After three trips and replacing most of the parts, the toilet no longer is running continuously. However, it does not have the original flushing power prior to the repairs. I should call them back out again...but I'm hesitant to call again. Extremely frustrated and may need to call someone else to check it out.

On time and work completed. Plumber was polite and professional.

Very well. I provided the parts and the tech installed everything fast, accurately and was very respectful to my house.

They offer a $104 faucet installation service coupon through Angie's list. Last Thursday, I called to set an appointment for the installation of 2 faucets. The woman who took the appointment told me I didn't need to buy the Angie's List coupon and they would honor that price. I made the appointment for today, Tuesday at 8-10 AM. They took down my address and the woman I was speaking to mentioned she had relatives that lived down the block from me, and we talked about the area, so clearly she was familiar with where the appointment was. Today, 5 days later and the day of the appointment, at 9:10 AM I called to confirm what time they would be here, as I was going in to work late on account of waiting for the appointment and had already waited an hour into the 8-10 AM window. The woman who answered said they cancelled my appointment and had called me this morning (I did not have a missed call) to tell me they didn't offer the $41 Angies list special in my area. I told her I don't know what she's talking about, I had scheduled 2 faucet installations and that was not the price I was quoted, and if the price was going to change why wouldn't they just call me to confirm a new price rather than cancelling the appointment after waiting 5 days? She said they did call me to cancel, and she read off the wrong number that they had called. I told her this was not my number and she said I had given them the wrong number and the appointment was cancelled and she hung up on me. I called back to speak to a manager and they let the call go to voicemail. Incredibly unprofessional waste of time. As of this morning, when I type in my address their offers still appear as available on Angie's List - false advertising, misleading, and leaving me in need of an emergency plumber as I have guests arriving today and need the faucets. Spend your money and time elsewhere.

They are supposed to be a 24 hour service, but they didn't come out on Saturday or Sunday and wanted to charge us time and a half to come out and fix the leak. They are supposed to come today to fix the leak. Update: It was a little convoluted, but at least at the end, it all worked out. They came back out to fix all issues. All is well.

From start to finish Plumbing Troopers Inc were very responsive, professional and quick!! Cristy responded to my message from Angie's List within an hour of opening the office and we were able to confirm someone for same day. Mike was quick and efficient and got everything done that we needed. We are super happy

Read reviews and purchased angieslist coupon that gave me a service call and $50 toward repair. They were able to come out later in the day. The plumber was not able to fix the problem and recommended that a emergency response team come to the house and possibly repair a ruptured pipe. I wanted a second opinion before they suggested my yard getting torn up. The next day I hired another plumber and lord and behold the problem was fixed. If they were going to fix the problem, it was going to cost roughly $300 (w/o coupon) to snake the pipe. The price was three times what I paid to have the work done correctly from another plumber. Would not use them again. Plumber struggled to calculate dimensions and seemed messed up on drugs/alcohol

So they sent Mike Caputo. He was outstanding. He was very congenial and quickly replaced the seals and grouted around the toilet making it look great. I was very happy. Then, the next day, I noticed some leaking which seemed to be coming from that knob on the wall, but it turned out it was coming from the upper bowl. I called the company -- I forget who I spoke with, but her name started with "C." She was out shopping but, I told her I had some leaking and she cheerfully said she would get the technician to respond immediately, and he did. He came over in what looked like street clothes because he rushed over. Needless to say, he simply had to replace a connecting tube on the upperbowl and I was all done. He didn't try to charge me anything either. I liked Mike so much, I told him I have other plumbing jobs I need done, like replacing my hot water heater. And I will have him come do that too. The fact is, there are so many untrustworthy contractors out there, it is hard to know who to trust. Once I find someone I can trust, I stick with them. That's a win win in my book. Anyway, these guys are terrific. Very responsive. They are a little pricey but not above market (trust me I've used other plumbers, I know). You get what you pay for and you have the satisfaction of knowing the job will be done right. Well done Troopers...you get that your most valuable service is customer service. You treat customers like they will be giving you more and better business later and they will.

Quick response Good price Good work

It was amazing Oscar was very pleasant, funny and very professional throughout the service.

Great! He was quick and did a superb job.

Plumber called ahead to tell me when he would arrive. Great service! Was fast and efficient. Didn't try to overall me. Wonderful experience with Oscar.

Oscar was A+, pricing was a bit surprising, but I will consider financing.

Arrived on time. Replaced faucet. Everything was done efficiently & very professional.

Mike was excellent. He had the pipe I needed in his truck and was able to fix it on his first visit.

At first the repairman thought it could be fixed but because the fixture was so old we could not find the proper replacement part for it - so a new faucet was installed. Very helpful and nice technician.

Awesome-scheduled time not meet. not service issue but office scheduled should of communicated timing schedule better.

Work completed as requested; small leak in kitchen plumbing corrected within hours after call to office. Punctual and professional

Oscar and Pal are both amazing and know what they do. Very honest and trying flair best to help. Plumbing Troopers is the only company I will use going forward.

When he left everything was fine. Then I took a shower and everything came up through the shower. I called them back, they will not answer my phone calls. They did come back and re-performed the service. I called back 11/11, I could not flush my toilet. Have not received a call back. I called at 1 p.m. and they answered. I was not contesting the service, I wanted further help to fix my problem. The technician called and said he could not believe her bathroom was clogged up. He never called back. I keep calling and it goes to voicemail. Though someone else calls and they answer. I am not disputing I just wanted to fix the issue.

Fortunately i called them before buying the "deal". This is a fraud.

Mike, a very congenial man, arrived promptly and came in to look at the problem. He gave me a written quote of 125 which was in my range. After attempting to snake the toilet drain with no success, he tried plunging it with my plunger also with no success. Mike looked at the outside access which was not showing any clog so he then realized he would need to drain the toilet, remove it and take a closer look. He left to get other tools and came back in about an hour. He gave me a new quote of 300 which was understandable and I accepted. Mike used a machine to empty the water from the toilet but while we were talking, the machine began to squirt dirty water out and he grabbed the hose and lifted it to take it outside, spilling dirty water in the hall. I grabbed some towels and all together used about 4 of my clean towels to keep the area dry. The work went quickly after that and he removed the toilet and found a mass of roots! We both were amazed at the mass about 2 feet long and several inches thick. The roots had actually grown over the wax gasket. He reinstalled the toilet with a new ring and gathered his tools and left saying I needed to clean up. I was definitely prepared to clean the entire area with bleach but was dismayed to find several loose tiles around the toilet (its an old floor) and about 1/4 inch of water puddled around the back of the toilet area. It took me a LONG time to clean up. I plan on cleaning the adhesive from the loose tiles (1 inch square) and tacking them back down at some point. Overall, I am very pleased with the service but I do wish I didn't have to deal with all the water mess and loose tiles afterwards. That is the reason I am giving a B in the quality and professional categories.

Oscar was very punctual & extremely professional. Even though he didn't have to he picked up the toilet and vanity from home depot. He worked diligently most of the day and the work was superb I purchased the wrong vanity & Oscar was kind enough to take the vanity back to home depot and look for the right size. He and his helper were very kind and helped me understand what was needed to get the job done at another time. I will definitely use this company again!

Plumbing Troopers was on time, knowledgeable and reasonable. They were originally only coming to provided quote but was able to complete the job also!