Lakes Electronics

George was polite and professional. He phoned first and appeared slightly early. He worked quickly and cleanly, answered my questions, and even gave me some unsolicited tips on using the stove.

Critical: Professionalism, Quality Would give negative stars if I could. Unprofessional decorum. Repair not completed correctly. Samsung issued my first ticket to this company on Saturday, November 28th. One week went by with no call from Lakes Electronics (LE) despite Samsung's promise of a call to schedule no later than Thursday, December 3rd. Called LE on Monday, December 7th, person was unapologetic and wouldnt schedule my service appointment for 2 broken appliances earlier than Thursday, the 10th. Now 10 days since I could use brand new microwave and 6 days since i could use brand new refrigerator/freezer. Repairman comes on the 10th and accuses me of breaking microwave during installation. Unprofessional. Door was misaligned out of the box. If i had known it was going to cause problem i wouldve returned it. Fixed the microwave. Purported to fix cooling issue with refrigerator/freezer but less than 12 hours later not working again. I called back LE today and they refuse to send someone out today to repair and also refuse to even schedule repair until the one person who covers my area comes back next week. No apology or attempt to correct their bad repair. Call back Samsung and they are no help they say LE does not let them even call them after 4 pm despite the fact they are open until 5:30. Call back LE and they hang up on me several times then leave me on continuous hold. Call them back from my wife's phone requesting a manager and they promise a manager call back today but they are closed and no one has called.

Absolutely awful. Had to wait for 2 weeks for someone to come out. Someone finally showed up and told us it will take a week to get the part and get the washer repaired and now it's been over 4 weeks with no contact. Called tech about 15 times , does not respond to calls nor messages. When i call the company, the operator tod us on several occasions that the only person who can take our call is on lunch. It happened several times and no one could help us. They deserve 0 starts. I can't believe Samsung would actually subcontract their work to someone so awful. Samsung should cut all ties with these incompetent fools

Absolutely awful. Had to wait for 2 weeks for someone to come out. Someone finally showed up and told us it will take a week to get the part and get the washer repaired and now it's been over 4 weeks with no contact. Called tech about 15 times , does not respond to calls nor messages. When i call the company, the operator tod us on several occasions that the only person who can take our call is on lunch. It happened several times and no one could help us. They deserve 0 starts. I can't believe Samsung would actually subcontract their work to someone so awful. Samsung should cut all ties with these incompetent fools

Samsung made the appointment and they never showed. I called them and the girl who handles TV repair scheduling said this was the first she'd seen the ticket and that no one was available for today. She said she could schedule for Monday and when I started to say that would be a problem, she cut me off, said to call Samsung for a different service provider and hung up. Guess she's having a bad day. I did take her suggestion and called Samsung, advising them of the extremely poor non-service provided by Lakes Electronics.

NO SHOW! After calling Samsung Care I was told that they would need to have a technician look at the unit. I was texted, by Samsung, the name of the company (Lakes Electronics INC, (954) 956-8181), and a ticket number and that they will contact me within 24 to 48 hours. I did not hear from them within 48 hours, so I called the third day. I was scheduled a day of service. When I inquired about an estimated time of arrival, I was told they would call me the day of. I then said I will need time so I could determine if I needed to take a whole day or half a day off work. He then said, no. They will set up a time the day of and that they have been doing it that way for 30 years. Noting that I was upset he then said, “Here’s something else you aren’t going to like! If the microwave is mounted, you must have it unmounted, or are technicians will not touch it!” That was said with so much attitude. Of course, I got upset and I said to him, “You mean to tell me I’m going to have to have to pay someone to take this thing down before you look at it?” He said, “Yes! That’s our policy!” I then told him OK, hung up the phone, and called Samsung back. I explained to them I did not want that company servicing anything for me. I did not like the way I was spoken to. Samsung said that this company was the only one they had in my area to service my microwave and I would have to use them and if I did not, they will note that I refused service. So, I reluctantly agreed. Day of service: I get a text approximately 8:00 AM saying they were verifying if someone would be home to for the repair. I responded, yes. I then received another text saying they would be here between the hours of 3:00 PM and 5:00 PM. Three O’clock comes, no one. Four O’clock, no one. I then called the number from the text message and after two rings, sent it to a voice message. The name on the voice message was Mike D. About 10 mins to 5:00 I called the company. I was told they would see what the hold up was. I was placed on hold. When the representative returned, he said the tech was running late and would give me a call in five mins. I NEVER received a call! I received a text message at 6:10 PM stating, “we have to reschedule very sorry… we can’t make it…” I texted them back extremely upset and said it was unacceptable! I received another text stating, “Yeah just keep it down… we’ll see you soon” I then explained to them that I missed work and how dare they tell me to keep it down! Then I received a text in all caps saying, “SORRY SEE YOU SOON” That was at 6:58 PM. It is now 8:11 PM.

They actually deserve NO STARS. Samsung sent the ticket to them almost a week ago, telling me that I would hear from Lake Electronics to schedule an appointment. Well, no call. So I called them yesterday. After waiting ten minutes for the operator to even answer, after the, "Please hold." This power-tripping *****, because that is what she is, answers the phone. I tell her first off that I had been waiting for almost a week to schedule an appointment for my washer, so I decided to call them instead. "Let me stop you right there! I do not care who you have talked to before, but I am new here and you will not be nasty and have an attitude with me." - Seriously? I did not have an attitude until that. Which I told her. And she continued on until I told her she was a ***** and hung up. So I called back. Guess who answers the appliance department again? Yes. I, again, say I am trying to get my washer fixed and need an appointment. "Oh, so you call back thinking you can pretend to talk nicer and get a service?" I WAS TALKING THE SAME WAY. Which, I told her. "These calls are recorded, so what you called me before hanging up was recorded," to which I said, "Great, because I hope all your conversations are recorded. I am trying to get my washer fixed. I want your supervisor." What does she say? No. No, I was not getting a manager, a supervisor, or ANYONE else because I was not "a good customer, and only good customers get help." And her name? It did not make a difference what her name was, because I wasn't getting any help. If Samsung issues your ticket to Lake Electronics - CALL THEM BACK FOR A NEW COMPANY. I sent an email to Lake Electronics about what happened, and instead of resolving the matter, they canceled the ticket anyway (thank God). Do NOT use this company for ANYTHING.

My family had a very bad experience with Lakes Electronics Inc. We had our dryer break, and couldn’t get the issue resolved for over 8 weeks. We ended up having a to buy a new dryer because the tech fried the motherboard of our dryer, and lost $275 in service fees that we won’t be able to get back even though they were at fault. We had the tech, Lance, come out three times with almost zero communication. He was very rude and extremely unhelpful. He ended up frying the motherboard of our dryer and suggested we call an electrician. We did, and had to buy parts from the electrician too. The dryer still didn’t work. When Lance came back, he never put the order in for a part that we ordered from him. So when my father called to figure out what was happening, he was on hold for over 45 minutes, talked to multiple people (George, Julie, Shey) And we still couldn’t get the issued resolved. 8 weeks later we had to end up buying a brand new dryer because they couldn’t fix it, and actually caused more damage. Don’t use this company if you can help it, if you do use them, except lots of frustration, no communication, and to loose lots of money and time.

The tec came out to give a service diagnosis and charged me $99. They stated it needed a new spin basket. I got a call later that day and they stated they would return in two days to repair it. They never showed up and never called on the day they were scheduled to repair the unit. I called them later that day and they said they didn’t get the part. I believe it was a lie because Samsung states it only take 48hrs to get the part. Samsung called me 3 days later to check on the repair service and I informed them of what was going on. Samsung called them and they stated they had tried to reach me to repair the unit (total lie again from the company). I then called the company back and they stated they would be out in two days. Again they never showed up or called to say they couldn’t come. Be aware of them coming to your home and charging you a diagnostic price but never showing up again to do any repair. Better yet they are not a reliable company and they just want quick money which is the diagnostics price of $99. Stay away from this company!!

Went great! Lance was professional, timely, and did a great job!

Contacted Samsung for a TV not working which was under warranty. They assigned the work to Lakes Electronics. they called and made an appointment to come. Stayed all afternoon and they never showed up or called. I called back and they rescheduled and again they never showed up or called. When I called back again I was left on hold for 10 minutes and called back. Again I was left on hold for 10 minutes and I had to call back. So I called one more time and finally I talked to someone and they said they did not show because the part did not show up but they have it now. They rescheduled for the third time and called Sunday night to confirm they were coming Monday between 12 - 2. I asked to please make sure they would show up and confirm they will show up. Well third time and no show. Do not know how they are still in business.

I was told that it was $99 for someone to come assess the situation, and if the repair was completed that money would be applied to the bill. I had a gentlemen in my house for 35 minutes who then gave me a bill for $255. He said that I paid a labor charge per part that was replaced and 3 parts were installed. I was shocked, but paid the bill. Within a couple of hours, I realized the job was not done correctly as my dryer still had no heat. I called the company back and was told that if another part was installed, I would pay a labor charge for that part also. Since I already paid such an exorbitant amount, there was no way I was going to pay more money. I spoke to 3 different people, and the only concession that they made was that they would give me $30 back. I stopped payment on my check since I still have a dryer that does not work. Two months later, I began to get phone calls and letters in the mail. I called Valerie in their office, and she was shocked by what I had to say. She also reiterated the fact that they charge labor based on the number of parts that are installed. She connected me with Andy, the owner, who offered no help and no solution. He adamantly denied that they charge per part, even though numerous employees have told me that. He told me that they would come back out now and it would be covered, but that I needed to pay the original amount due. This is absolutely worthless, since I had to buy a new dryer. Then he asked if they could come pick up the old dryer. I should have looked up their company before I allowed them into my home, and I would have realized what I was dealing with. He told me that the only reason they have such bad reviews is because they service so many customers. I know plenty of businesses that are larger than them, who do not have F ratings with the BBB.

I would never hire his company again. I was referred to them by Samsung. Since my warranty had expired on my dishwasher I called and they said they had a $99.00 service call which will be deducted from the repair. The guy, Joey, came to the home and without looking at the machine said they ad sent him with the part I needed and the cost was $350.00. Even if right the part would only fix one issue. I truly feel that they are in the business of collecting service fees and giving high estimates so tat they can make $99 for a 2 minute service call. This would explain why the tech was super early. I refused the repair because I could get a new unit for $500. I eventually had Samsung agree to pay for the repair in Full. When I asked for my $99 back the company refused stating it was a separate ticket. For this I refused to have them do any work and asked Samsung to get me a new company. This company's customer service is horrible hence their poor marks here and on other sites. If I were you I would stay as far away as possible.

Completely misdiagnosed the issue and charged me $99 for a 3 minute service call. Then handed me a $350 repair estimate for a $500 dishwasher. Never again !

Lakes Electronics is absolutely one of the worst companies you can ever imagine dealing with I can only sum it up in 3 words: Ripoff, Unreliable & Unprofessional so do yourself a favor and run the other way

It was an evening call on the weekend. The gentleman showed up in about 45 minutes. I was very impressed by that. He was able to identify the issue with my system and do an initial repair that evening so my wife and son were able to go back to sleep. He came back to the next day to do the long term repair to replace the part that was needed. I was pleased.

Charged $500 to fix and left saying it was fixed. It was not fixed. Immediately called them to come back out and that was over a week ago. It is a scam.

It didn't and we got charge a lot of money still no refrigerator!

The tech showed up late, he seemed like a rookie on his first day alone (later told this was a senior tech) he took the machine completely apart then replaced the motor to find out it wasn't that and he had to order a part. It would take a week for the part. On the 2nd visit he gave a time then called early and said he was on his way, he replaced the rotor and told me the machine was fixed. Later I took a look and thought the washer basket seemed out of place and am pretty sure it is, l can swing it from side to side and almost hit the outside case of the machine. I put in a small load of towels and the machine started clicking as the basket turned, which was way worse than our original complaint. I called the company and the girl was very rude, first saying she would have him come by, I asked for a senior tech and was told he was one, as she got more frustrated she then said he could not come for a week and it would be the same person. This company left our machine worse than when they started. I have contacted Samsung and they are sending another company, I don't have much respect for Samsung using a company like this to begin with.

Drum was replaced on 1/4/16. Washer doesn't work like it used to. Now it shakes and vibrates. The technician came out again 1/12/16 and trying to say that it is normal and there is a leveling issue. Washer is perfectly level. And it is not normal to hear the spin cycle across the house when the washer is empty. I told him to call samsung support and have them trouble shoot with him. He had the washer in a mode where you can see what the RPMs are and when the shaking/vibration occurs. When it was shaking, he was telling the tech support that it has a little vibration which was misrepresenting what the washer was actually doing. I told him "its shaking, not vibrating" but that went ignored. Causing whoever he was talking to at Samsung to say we have a leveling issue. Well... a level works one way.. when the bubble is in the middle your level.. I checked every level possible and its GOOD. Then he says its the pedestal the washer is on.. again I explained "IT DID NOT DO THIS BEFORE!" He did not want to put forth any effort to try to resolve the problem. Kept saying that they all do this.. I personally have a lot of experience with these types of washers. With 100% certainty, they don't do this. Finally he rudely left. On the day of the service, I got home just as he was finishing. He explained that he never did this before and that it was a 2 person job. But stated that he was able to complete it on his own. This leads me to believe that he DID NOT know what he was doing and could have damaged one or more of the components while installing or installed incorrectly. I also noticed the new drum has slight damage on the back where it is attached to the motor. You can see dents on the inside. This could be the reason why there is a balance issue but not with the machine box, it could be the new drum. I called Samsung after he left, spoke to a specialist, the specialist had me run the washer in a spin cycle with a level on top. While the washer was accelerating she heard the banging noise from the washer, she asked if it was still level and if anything was in there. It was level and empty. Her response was.... "I have a washer similar to yours and it is NOT supposed to make that noise". The were to schedule someone to come out again, regretfully, Lakes Electronics called me today to come out again, I asked if it would be the same person, they said yes he is the only one for you area. I explained I did not want him because he does not know what he is doing. My request went on def ears and was told that they would just cancel the service call and that I would have to call to have another provider come out. Samsung and Lowes are still working with me to get the issue resolved. Hopefully I can get someone that can fix what this guy screwed up. A few other things that are unacceptable......While work was preformed the technician even decided to help himself to my tool box in the garage when he needed a hammer.... without asking... and where this hammer was he would have had to search a few drawers to get it. He had the nerve to tell me that "oh I saw it sitting on top and needed it". I can assure you that it was not in plain view. The office staff is rude, unfriendly and unaccommodating. The replacement was supposed to be done on12/30/15 I had an appointment between 1:30-3:30, he never showed. I called the office at 4:30 to see if he was coming out and was told no. Emergencies happen and I understand that. However, it would have been nice if I was told so that the person who was waiting for this guy could have gone on with their day. ***Update*** Samsung sent out another service company to repair my washer. With in a matter of a minute the technician determined that the repair was NOT done correctly. He stated that the drum was stuffer then it should be and that he can hear the bearing on the drum indicating that it was not replaced along with the drum which it should have been. When I pointed out the damage on the back side of the drum where it goes to the motor the technician explained that that could only have been done when the drum was replaced. He called Samsung, they told him to send them pictures and explained they would get back to that repair company about the repair. The next day I got a call from that same service company and they explained that Samsung determined, from the pictures, that the previous technician who changed the drum from Lakes Electronics, is who would have been the only one who could have caused the damage and that they are responsible to repair the washer and they will not pay another company to fix it. I have made several calls to Samsung asking to get them to authorize another company to do the repair, they will not. I asked to have Lakes Electronics do the repair but with a different technician in which they put in the request, but Lakes Electronics canceled 3 different service calls because I am asking for a different technician they never bothered to call me to tell me this. I found this out when I called Samsung. On 1/26/15 I called Lakes Electronics, spoke with the service manager, explained the situation and asked for a different technician. His response was that is the only person in my area who they can send. This company has been in business since 1972 and have "Samsung" all over their vehicles. I find it hard to believe that there is only one person they can send. So I conceded and said what can we do to get this washer working properly. He told me he will research and call me back. I hear back from him 2 hours later with a response of "we are not interested in working on your appliance". I explained that I understood what was being said.. but Samsung is insisting that Lakes Electronics is responsible for the damages and for the repair. So what am I supposed to do? He said I have to take that up with Samsung and stated again "we are not interested in working on your appliance". There was no apology about my experience, there was no "lets work together" to correct the issue. I was open to any suggestions but non were given. He was not rude or anything, just a very "cut and dry" kind of response. So now I have spoken to Samsung about the issue and am waiting on resolution. **UPDATED 2/11/2016** Spoke with Mr. MacPherson (Owner) RE: his response on this review. We had a good discussion about the issue. He apologized for everything and took responsibly for what happened. He gave me a reasonable response as to why I encountered what I did and tries to prevent this kind of thing from happening. I accepted his apology and thanked him for reaching out to me about this. He offered to repair my washer fully to the working order in which it should be in. I would have taken him up on his offer however Samsung is replacing my washer now. I believe Mr. MacPherson gave a me sincere apology and wanted to make things right again. Your a good man Andy. Thank you.

On Wednesday 11/18/2015 we called Lakes Elec. And told Lateisha that our Refrigerator was not cooling.She said she could not send a service man today but promised to send the man first thing in the AM at 10:00 o'clock I will be first! On Thursday 11/19/2015 at 9:30 AM the service man called and said he will be there at 4:00 to 6:00 pm. At 6:15 pm Chris arrived at my house and said I needed to replace the evaporator fan motor but he would have to come back tomorrow (Friday) at 10:00 AM because he did not have the part on the truck. I gave him a check for $99.00 (Service Call) On Friday 11/20/2015 at 9:20 Am Lateisha called and said they could not get the part until Monday morning because they do not work on weekends. On Monday morning 11/23/2015 at 10:45 AM Chris arrived and installed Evaporator fan motor. .He was finished in 20 minutes. I gave him a check for $152.45. I checked the price for the evap fan motor in central florida and it was $43.46 at a parts store in stock on Friday. In fact three parts stores had the fan motor in stock on Friday 11/20/2015. This company does not have any regard for customer service or that I had to disgard Milk, eggs, yogurt an other condiments into the trash. I think some of this could have been prevented if he had the part on the truck. This company is very undependable and unreliable. 9

The tech Jet (yes that is name) showed up late on Wednesday the 2 of September and before he starts working on replacing the tub, he tells me that the pump is bad and that he must collect $240.00 not including tax, I said, you have yet to touch the tub and you are telling me that you must collect money, when I was told by Valentina that my charge was going to be $99.00 including labor since this was a Samsung replacement? He called Valentina, and she acknowledge her mistake, but that I would have to pay the money I said, no, I will only pay what I was quoted $99.00 for the repair of the tub, and since I see no one working on the machine I am not paying anything. The tech leaves but he was kind enough to tell me to take it up with Samsung. I did and they were shocked as to the treatment given, but that there was nothing they could do, however, they acknowledge that the pump is a known issue and that they would replace it and pay for labor. I called Valentina, who was really rude and scheduled an appointment for Monday the 14th of September. On September the 14 at around 1PM I call Jet (the technician) and asked him at what time he was showing up? He said that i was not on his schedule to call Valentina. I called he and she stated that my appointment was cancelled by Samsung. To call them and they would let me know why. I called Samsung, and again they had no clue what these people were speaking of, however, they put me on hold and proceeded to speak to Valentina. Who then advised the Samsung Rep that my appointment was cancelled by the Manager because I did not pay the $99.00. I informed the Samsung rep, that I was not going to pay the original amount being billed of $240.00 and that I was willing to pay the $99.00, but they would have to have fixed the machine , which they had not done. Needless to say, I am now waiting on Samsung to provide me with a new company. I have not heard of one good review from this company who acknowledges the bad review. All I can say is do not use them and if you do, you are warned, no matter what is said they do not care, they will not honor their word. I can not understand why Samsung continues to have them as their service provider. Hope this is useful.

The company organization is poor. It takes a week to get a part and therefore left me without a dryer for almost a month. This is partially the Samsung corporate push to replace 3 items before replacing the unit, but the customer communication and service was poor at the office level. Long story short, I keep getting pushed back due to no product and no tech support. 3 weeks into the process, My family and I have no dryer.

It was the horrible experience in my life. I bought a samsung washer less than a year ago and it broke make an appt with lakes electronics spoke to Betty told her to I have a stackable washer and dryer to send 2 people out she said ok. They showed up on Thursday alone The tech was amazing and really tried to help the had to order a part for the machine they will be back on Tuesday today and I told them to make sure this time they send 2 people out they said for sure. Well one person showed up LUIS with an attitude. And he came alone surprise than proceeded to ask me what was wrong with the machine I told him that he should know??? Than I told him that I have the other technician on the phone that was there last week if he wanted to talk to him he abruptly told me no like a was a dog than he proceeded to tell me that he has to get approval from samsung to get a second man out here I told him I have some one to help him he told me no he is leaving and refuses to work in this house. Called up the manager MIKE and of course got no where called samsung surprisingly they were amazing getting me a different appliance company to come out JUST IN TIME in sunrise Florida they are also authorized for samsung. If you want bad service and to be abused in your own home call lake if not call someone else and save yourself aggravation !!!!

Very unprofessional. Many lies, no call backs, no mangers to speak of. My second time with the unfortunate opportunity to work with this company. The first experience had its issues but I was able to get over them. This time we are four days in and I am yet to get an appointed scheduled. "They're currently in a meeting" is all I ever heard. After asking for a manger and being denied I called Samsung back which is the reason I was stuck with this company to begin with. They also called twice failing to get in touch with anyone. I have since transferred to a new company and have received more contact in the last four hours than I did in four days with Lakes. Do yourself a favor and avoid this company if at all possible. They make simple things extremely difficult.