Insight Pest Solutions is a privately-owned company that offers customized services in a smarter and safer way. Our goal is to protect your home and family from unwanted pests. Insight offers general pest control, termite and wildlife services. Choose Insight and join our effort to protect home, health and environment.
If i could give a lower rating to this company I would, wasn't able to get out of their contract after moving to an apartment that had pest control services. Overpriced and under delivered - still had various pests before and after their "services". Was better off saving the money and going to home depot and getting over the counter supplies. I would recommend everyone to say no thanks when they come to bother you.
Description of Work: Pest Control
Rating Category
Rating out of 5
Jackie F.
08/2018
1.0
pest control
+ -1 more
We signed up for their quarterly service with the initial treatment being $69, however, they quickly performed the quarterly service at $99 just 30 days after the initial treatment. The sales lady said the 30 day service was a follow up to the initial service NOT an additional $99 service. Not happy with the bate and switch. Very deceptive. I just heard back from the sales person. They stated their quarterly service is 5x a year. Again, very deceptive. Not sure how they get away with this. From reading other reviews here, it appears this is a recurring theme. I would stay away from them. 8/23/18 UPDATE - After many calls with customer service reps for the last week or so, a manager named Bill called me. He offered me the quarterly service, which I was deceived about, at no cost if I continued with the service going forward as I expected. I explained to him that the relationship had been soured and that home pest control should not require this much work, debate, calls and confusion. My previous pest guy showed up, did the work, and got paid. No confusing contracts or deceptions about quarterly service occurring 5 times year with follow ups costing me more - with no indication of additional cost from Insight Pest Solutions. The fact that I was deceived from the start convinced me that this was not going to work going forward. He apologized and agreed with my frustration and said he would cancel my account. I did not ask about cancellation fees and he did not mention it either. As soon as Bill hung up, I received an email with $300 is fees. Please note, that this was a very deceptive, approximately $470 contract for 1 year. I already paid about $69 and they are charging me $300 to cancel the contract. This is text book corporate bullying. I am pretty sure they will send this to collections but I am ready and will spend what is needed to prevent this company from doing this to other people. This company is out there to deceive people. I will be filing a complaint with local and state consumer agencies as well as the BBB.
Description of Work: Interior and Exterior Pest Control
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Bryon W.
08/2018
5.0
pest control
+ -1 more
Adrian V. was very friendly, courteous and thorough with his service.
Description of Work: Summer whole home treatment
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Maday G.
08/2018
5.0
pest control
+ -1 more
Adrian Vasquez performed our initial service at home. He was on time and listened attentively to our pest concerns. He was thorough and professional. He explained the service in detail and was efficient doing the work. We will continue to use them for our pest control needs.
Description of Work: ant and centipede control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ron R.
06/2018
1.0
pest control
+ -1 more
This is a total scam! They sent me an invoice for services, but no one actually showed up! Tried to call them, but was placed on eternal hold on all phone numbers. Tried to email them, but could not get a response. Total fraud. Stay far away from this company!
Description of Work: Pest Contol
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$129
Michelle B.
05/2018
5.0
pest control
+ -1 more
This is my first time using Insight Pest Solutions, I had never heard of them. My initial visit was done today and the technician, Preston arrived on time and was very professional. He explained all services he would be performing today at the initial service in detail, provided me a welcome video to watch, and went over the service contract with me. Preston took his time and thoroughly inspected and treated every area of my home, inside and out! Thank you, Preston for your professionalism and though work!!
Description of Work: Pest control service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Thank you for taking the time to let us know how well your service has gone! We appreciate knowing that your Preston was prompt, thorough, informative, and very professional. Our aim is to provide excellent customer service as we protect your home from pests! In fact, if you notice any new or unusual pest activity, have any questions or concerns, or would like the interior of your home treated on your next quarterly service, please don't hesitate to call us! We are more than happy to set an appointment that works for your schedule. Thank you for choosing Insight, and have a fantastic day!
Terrisa M.
04/2018
5.0
pest control
+ -1 more
One Saturday afternoon, an Insight Pest Solution representative came by my house and started a conversation with me regarding pest control. I am usually pretty skeptical of people trying to sell me something at home but Jason was very easy going and put me at easy very quickly. After talking with him for a bit, I couldn't pass on an offer so good, so I decided to give it a try. Two days later Dega and Cameron came out and met with my son. My son was very pleased that Dega and Cameron were not afraid of our dogs and was able to go about their business quickly and efficiently. When I got home that day, I hadn't even noticed that the pest control company had been there, i did not smell any odors. After my son told me they had been there I stated to look around. I could not see any staining inside or out. And so far only after a few days, the bugs seem to be moving out. YIPEE. I will continue to use this service and would highly recommend them to anyone who asks. You know what they say, if it sounds too good to be true, it generally isn't, but this so far is the real deal.
Description of Work: Didn't think I needed it but I did - Pest Control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Insight Pest Solutions
Thank you for taking the time to review our services. We are glad to hear that your experience began so well with Jason, and was made better by Dega and Cameron. We appreciate the positive feedback and the A rating! We are thrilled to have you as our customer, and we are very excited to hear that the technicians' service during your initial service was top-notch. We strive to make sure our customers receive first class service each and every time. If you notice any new or recurring pest activity, please be sure to give us a call.
Jeffrey B.
02/2018
5.0
pest control
+ -1 more
I was approached by Insight with a sales team in 2017 at my house. The deal is too good to pass up. And when you break down the cost per visit, it can't be beat. I wish they had the same technician come out each time. I think the familiarity of a property would work best for the tech and the owner. Anyway, this time Kyle came out and, just like every other tech, was very kind and helpful. He works outside around the perimeter of the house and then asks if there is any visual activity on the inside. I've had an issue with ghost ants for a while. It was pretty bad at first, but looks like we're winning the battle. The great thing is that if I need anything at all, all I need to do is call and they will come back for FREE between regular service calls.
Description of Work: Regular maintenance
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! We are glad to hear that our technicians are providing consistently thorough, professional and customer driven services. It 's what we strive for with every customer, every time. We are very honored to be able to protect your home, health, and environment. Thank you for choosing Insight, and have a great day!
Jared S.
02/2018
5.0
pest control
+ -1 more
David has been helping us for quite some time and he is very polite and always informs us if something is out of the ordinary. Good work.
Description of Work: They are our regular provider of pest services. They spray for spiders, ants, mosquitos, ticks, and fleas (among other things).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
We appreciate your review, and are glad to hear that you found the technician polite and informative! In case you didn't know, we offer free re-treatments if you notice any new or unusual pest activity, and we will also treat the interior of your home on any quarterly service - just give us a call! Thank you for choosing, and have a great day!
M K.
01/2018
5.0
pest control
+ -1 more
We've had them come out now 4 times (first 2 times were 10 days apart as that is how they recommend when starting a new client), and they have been phenomenal. Each of the technicians that have been here, have been clean, professional, kind, and prompt. They introduce themselves, and ask if there is anything going on since last spray,and then once done they come back and tell you all that they took care of. Also, they are pretty thorough of letting us know if they found any pests that weren't mentioned to them and how they took care of the problem. I have been nothing but happy since we switched from the "big guys".
Description of Work: Quarterly pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Thank you for taking the time to let us know how your services are going, and for giving us an A rating. We truly appreciate it. We are happy to hear that you are very happy with our service, and that the technician was prompt, professional, and kind. Don't forget, we will gladly treat the inside of your home on a quarterly service or come out for a free retreatment, just give us a call. Thank you for choosing Insight for your pest control needs!
Earl W.
11/2017
4.0
pest control
+ -1 more
Very well. Both Robert Kelly and Heather were very kind and professional. They both looked for the source of the problem and made excellent choices in resolving.
Description of Work: Extermination for flying ant problem! Provided initial visit treatment and now the first quarter treatment of the contract!
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$114
Response from Insight Pest Solutions
Thank you for your review and the A rating. We appreciate it! We are happy to hear you were pleased with our friendly and informative technicians and the service provided. Please do not hesitate to give us a call should you any questions or concerns. We are always happy to provide free re-treatments. Thank you for choosing Insight!
BARTLEY H.
11/2017
4.0
pest control
+ -1 more
OK but I found quite a few spiders and webs in the pool area after he left. Ant colonies have died down though over the 6 months.
Description of Work: Spray and ant bait outside our house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Insight Pest Solutions
Thank you for your feedback. We are happy to hear that you have seen improvements in your areas of concern. Insight offers free re-treatments in between quarterly services for persistent or unusual pest activity. We would love to have someone come back out to address any issues you may have following your quarterly treatment. Thank you again for your feedback and for choosing Insight!
Kristi E.
11/2017
5.0
pest control
+ -1 more
They offered a significantly better price than the service that I had. They call to say they are coming and then they show up on that day. They get all the spider webs down that I can't reach and treat to keep them from coming back. They have always been very considerate and friendly.
Description of Work: Spiders were taking over the yard. We had constant spider webs. It was a mess. The previous service didn't seem to make a dent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Insight Pest Solutions
Thank you for writing this awesome review! We truly appreciate the positive feedback. We are happy to hear that your service went well and that our technicians are embodying our standard of excellence. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!
Dolores G.
10/2017
5.0
pest control
+ -1 more
Great! He worked efficiently and explained everything he was doing.
Description of Work: They were putting insecticide inside the house to kill the ants and roaches.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with the service provided by your technician. If you notice any new or unusual pest activity, or have any questions or concerns, please don't hesitate to call us! Thank you for choosing Insight!
Marcel F.
09/2017
5.0
pest control
+ -1 more
The technician that came out today was very professional and addressed the couple of issues I had. He then treated the outside and asked if I had any issues inside (which I did not) that he would treat. He then told me that I can call anytime between now and my next quarter visit if any issues arrive and they will come back out to address free of charge. So far I have not had any issues since my first visit, except for 2 locations where ants were coming into my house. The addressed those and I am happy with the work he did. If the problem continues, he told me to just call and they will revisit to fix it.
Description of Work: I signed up for a year contract that includes an initial visit, followed by 4 quarterly visits. I had my initial visit 2-weeks ago and had my first of the 4 visits today. The price below is for all 4 visits and the initial visit. I only pay after each visit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Insight Pest Solutions
Thank you for taking the time to review our service! We appreciate knowing how things are going for our customers, and are glad to hear that you are pleased with our service. Reviews and comments from our supporters help us continue to grow into the company we want to be. Please let us know if there is anything else we can do for you! Have a great day!
Angelia N.
09/2017
5.0
pest control
+ -1 more
Our tech Wayne was really great, he listened to what we wanted, followed us around very patiently and the service was done in no time! Very pleased with our service!
Description of Work: Pest control, mostly for ants all around our house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Welcome to the Insight family! We appreciate your review, and are glad to hear that you were pleased with the service provided by Wayne. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Thank you for allowing us to protect your home, health and environment.
Glen R.
08/2017
5.0
pest control
+ -1 more
They only came out once, I haven't gone through a whole treatment cycle with them yet, but for now I'd say yes for now I'd use them again. They're pricing was ok. They don't use harsh chemicals and poisons. They have alternative methods for pest control. It took them about a half an hour.
Description of Work: They did pest control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Insight Pest Solutions
Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Thank you for choosing Insight!
Lisa G.
08/2017
5.0
pest control
+ -1 more
Wayne did a fantastic job! He was very thorough spraying my house, inside and out.
Description of Work: My husband hired Insight Pest to spray for spiders and sugar ants.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$59
Response from Insight Pest Solutions
Awesome! We appreciate the A rating. Our goal is to provide customers with excellent service and we are pleased to know Wayne did such an amazing job. The compliment has been passed to his supervisor. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! Thank you for choosing Insight!
Chris D.
07/2017
5.0
pest control
+ -1 more
Outstanding. The technician, Spencer Nelson, was friendly, informative, and professional.
Description of Work: Pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Welcome to the Insight family! We appreciate your review, and are glad to hear that you found the Spencer to be friendly, informative, and professional. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Thank you for allowing us to protect your home, health and environment.
George G.
06/2017
5.0
pest control
+ -1 more
Perfect - Chris Fisher was professional, friendly and efficient
Description of Work: Initial pest control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$19
Response from Insight Pest Solutions
Thank you for taking the time to let us know of your experiences with our technician! We are glad to hear that he was friendly, professional, and professional. We strive to provide excellent customer service as we resolve your pest issues. In fact, we offer free re-treatments between quarterly visits, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for choosing Insight!
Stacey F.
06/2017
5.0
pest control
+ -1 more
David Whooten showed up right on time and did a through job going through our house and the outside perimeter. He was super friendly and informative and will be back next month! If the service continues to be as it was today...we will have insight for a very long time!
Description of Work: We hired Insight to take over our pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Thank you for taking the time to review our services. We are delighted to hear that our team took great care of you and your home, by being prompt, friendly, and informative. We strive to go above and beyond for our customers in every facet, and we are honored to receive the chance to service your home, which we hope will turn into a long time partnership for many years to come. Please do not hesitate to contact us, if you're experiencing any future pest concerns.Thank you for joining the Insight family, and have a wonderful day!
Olivier G.
06/2017
4.0
pest control
+ -1 more
The initial treatment of our home, inside and outside, went well. Damian was exceptionally professional. He was on-time, explained the service and contract better than the sales person. He was straight-up honest about everything. This service is done by a one-year contract and this was the initial treatment. Hopefully, the following treatments will be handled as well. Damian was extremely friendly and we were very happy. I would recommend this company based on the initial service.
Description of Work: Needed an exterminator.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Insight Pest Solutions
Thank you for writing this awesome review! We truly appreciate the positive feedback. We are happy to hear that your service went well and that Damian embodied our standard of excellence. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment at your convenience. Thank you for choosing Insight!
BARTLEY H.
06/2017
5.0
pest control
+ -1 more
Initially a very polite young man, Cody showed up at our door one evening and we just happened to be looking for a new vendor for our wood house. He explained very clearly what they would do and offered us a promotional rate for the first visit. Once we signed on, the first service was scheduled promptly and another polite young man Joe showed up on time. We were happily surprised to see they covered their bases by even taking the cobwebs and spider eggs down inside the screened-in pool area and inside the eaves all around the house. They sprayed around the water drains inside the house (under sinks) and a little in the attic, and put down lots of ant bait/spread granules and sprayed but I had to call and be put on hold for a long period of time to schedule a follow-up (had to wait another 5 days) because after the initial visit it rained quite a bit and the fire ants had migrated to a different area of the yard and were swarming with their eggs. Another polite young man, Tom showed up to and did an entire re-reatment outside to make sure we were happy with their service. Since then it has rained a lot but I have seen some dead beetles inside the foyer. Waiting to see if the ants go away completely.
Description of Work: Mostly outside we were having a problem with fire ants, sugar ants, flying ants, palmetto bugs, black beetles and spiders.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from Insight Pest Solutions
Thank you for taking the time to let us know how your service has gone. We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. We are happy to hear that you were pleased with the service provided by Joe and Tom. We regret to hear that it took a while to get your initial service completed, but we are glad to hear that we were able to get it completed. Insight Pest Solutions is dedicated to resolving our customers pest issues. In fact, we offer free re-treatments between quarterly visits, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for choosing Insight!
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Service Categories
Pest Control
FAQ
Insight Pest Solutions is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 3:00 PM
Insight Pest Solutions accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Insight Pest Solutions offers free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.