Glass America

unknown

Since this was an insurance claim, the insurance company suggested using Glass America. I was extremely pleased with the replacement windshield. Katie at Glass America here in Fredericksburg, VA was excellent in ordering and scheduling the replacement and answering my questions regarding the replacement with original equipment. She was most patient with my questions as I had never heard of Glass America and uncertain whether the replacement would be original equipment. The two gentlemen (Allen and Ernie) who replaced the windshield are definitely very competent experienced professionals in windshield replacements. I had never seen a windshield replaced so as I stood well away I observed what I can only describe as a well-rehearsed technical performance. They obviously had done this many times in the past and the completed replacement was flawless down to moving the vehicle inspection sticker. Recently I had routine service completed by the dealer where the vehicle was purchased. The Service Adviser had the windshield inspected and found no evidence of any type of issue.

Great job from start to finish! I called one day and they came out to my work site and did the repair there in the parking lot the next morning. It took about 30-40 minutes and what had been a crack about an inch long became a small spec upon completion, barely visible.

They were very nice and quiet.

It was a good experience. The workers were good. They didn't speak English, but his wife translated fine. They didn't follow up quite as fast as they should have.

They are excellent. There were some delays in getting them out here, but it was out of their hands. They are very neat people. They did their best to keep the mess to minimum. They were very professional.

I was referred to Glass America by my insurance company. They were terrific. They called when they said they would, they came when they said they would, and they did what they said they would do. All in all, they do great work.