Horrible customer service experience. Three different technicians diagnosed with 3 different problems from this same company, and my washing machine is still leaking 2 months later. Can never get through to their phone line, and when you do they don't follow through nor call you back. Over charged me for what little work they did, and said they "guarantee their work". I don't think they understand the definition of the word guarantee".
Description of Work: Leaking washing machine - supposedly cleared the pipe line
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$165
Response from Fusion Air Conditioning And Appliance Service
Sorry for your inconvenience but please don't hold us accountable for what your warranty company will not approve.A word of advise is do your research before you purchase a home warranty company and you probably would have saved the headache and frustration.Also the business number has been working in which our provider is nextiva and they are a very reputable company.You also could have emailed us but I guess a phone call was more important but all the lines are clear and open.Choice Home Warranty charged a $45 deductible and we charged $120 for the washing machine flush but like I advised please review your policy because certain companies will cover your repairs and certain companies will not its in the wording of your contract.
laurie T.
10/2017
1.0
appliance repair
+ -1 more
AWFUL!! This company is dishonest and liars. I will NEVER use them again.
Description of Work: My oven was not heating up correctly. The company came and ordered a part. When it was time to put the part in, they failed to come or call at the appointment time. They came the next day. The oven was pulled out, the repair made and the oven placed back in the space. About 2 weeks later( I had a newborn in the house and failed to notice) I realized the oven was not placed correctly. I called Fusion, sent pictures and was told that it had been like that BEFORE the oven was removed. After many conversations, I located and sent a before picture. They said it was not their job to put the oven back, just to repair it. I was also told that it was a problem with the cabinet and I needed to call a cabinet maker or handyman. I asked them more than once, to please come to my home to LOOK at the oven's placement. They refused. When I wrote a review on their page, they answered that the oven had fallen after they left.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Fusion Air Conditioning And Appliance Service
Sorry for the inconvenience but your stove was fixed which is working and there shouldn't be no complaints about that but like we explained to you before....whoever installed your cabinets did a horrible job and your stove needed to be fixed in which we did and we put it back in the same [Member Information Removed] it came out.What's odd is that it took you a month to call us back about the issue.Our technician said he put it back in the same [Member Information Removed] he took it out. I think with the use of your oven with your family members that came in town they must of let the oven door drop and it slide down exposing a gap.Then as soon as they leave now it's an issue. We are not a cabinet company and we gave you information to a good cabinet guy that can help you with your issue.Again sorry for the inconvenience but we are not a cabinet company
Cassandre B.
02/2017
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Very well, these guys were very knowledgeable and professional and nice. Always had a smile on their face and spoke respectfully. Made my mom and I very comfortable and didn't try to sell us anything, but advised us on how to make things more efficient and cost-effective
Description of Work: Air conditioning cleaning along with painting within each vent. Even installed 2 new thermostats
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Fusion Air Conditioning And Appliance Service
Thanks
Contact information
2637 East Atlantic Blvd #1095, Pompano Beach, FL 33062
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Air Duct Cleaning,
Heating and Air Conditioning,
Dryer Vent Cleaning,
Appliance Repair - Small
FAQ
Fusion Air Conditioning And Appliance Service is currently rated 2.3 overall out of 5.
Sunday: 8:00 AM - 12:30 PM
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 8:00 AM - 12:30 PM
Fusion Air Conditioning And Appliance Service accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Fusion Air Conditioning And Appliance Service offers free project estimates.
No, Fusion Air Conditioning And Appliance Service does not offer eco-friendly accreditations.
Yes, Fusion Air Conditioning And Appliance Service offers a 20% senior discount.
Yes, Fusion Air Conditioning And Appliance Service offers emergency services.
Yes, Fusion Air Conditioning And Appliance Service offers warranties.
Fusion Air Conditioning And Appliance Service offers the following services: Hvac Sales and Installation Hvac Duct Cleaning Appliance Repair
N/A
Contact information
2637 East Atlantic Blvd #1095, Pompano Beach, FL 33062