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Reviews
4.15 Reviews
Showing 1-5 of 5 reviews
Ginter V.
03/2013
moving companies
+ -1 moreThe loading and unloading personnel, driver and helper, from CA Van Lines were careful to wrap all the furniture in moving blankets and secure the blankets with lots of two inch wide plastic tape, color coded to each customer. Fabric furniture was shrink wrapped before being covered with blankets and tape. The two men were strong enough to handle everything, even in stairways, without bumping into walls, etc. or dropping anything. The van was loaded in an organized manner and secured from shifting on the road. The men were diligent and professional, but personable. Delivery was a week later and went smoothly, like loading. The movers followed all directions about the locations of items and removed all the shipping materials. The furniture arrived without any damage.
Description of Work: Continental Van Lines acted as the coordinator agent for the interstate move of our fine personal furniture from Texas to North Carolina. A subsidiary of Allied Van Lines, CA Van Lines of California, actually performed the move, loading and unloading as a part shipment en route from California to the East Coast. Our furniture (only, no packaging of small items) took up about one sixth to one eighth the space of the large moving van. Since we were not paying for exclusive use of a dedicated moving van, the cost of fuel for the moving van to travel the distances involved was shared by all the customers using the van. My contracted cost was significantly lower than other bids I received from other moving companies in Texas that probably would have involved a dedicated smaller van.
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Yes, I recommend this pro
$2,200
Deborah W.
06/2012
moving companies
+ -1 moreI have never dealt with a company that was solid and straight forward and walked me through everything. Jameson Lewis is the man that helped me. They did a really awesome job, they even suggested a cleaner that could come help us as well. I'm not going to use anybody else ever again! I was very impressed!
Description of Work: They moved us from one house to another.
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Yes, I recommend this pro
Amanda H.
10/2011
moving companies
+ -1 moreI've outlined our experience with CVL below. This was a summary of facts sent to CVL in which we requested reimbursement for some of our moving costs as a result of their actions. On April 23, Jackie Montgomery, a representative of CVL, contacted me with a quote for CVL’s moving services. I informed Ms. Montgomery that my husband was starting a new job in Houston on June 27 and that his last day of work in Pittsburgh was June 20. We scheduled my move date for June 21, with a forty-eight hour window in case of delays. I signed and returned CVL’s contract on April 27. From May through June 2011, I maintained regular contact with Ms. Montgomery. During each conversation, I confirmed my move date for June 21. On June 17, I called Ms. Montgomery to confirm my move date and time and left a voicemail. My phone call was not returned. On June 20, I repeatedly spoke with Jenna Rogers, CVL’s dispatcher. Ms. Rogers confirmed that the driver would arrive at my residence between 9am and 11am on June 21. She also said I would receive a phone call from the driver during the day. and middot; At 11pm on June 20, a driver named Isaac called and told me that he would not arrive to pick up our household goods until the night of June 21 or the morning of June 22. He stated that he had other jobs to complete. On June 21, I contacted both Ms. Rogers and Ms. Montgomery. After numerous phone delays, I was told the driver was running late but that he would arrive within my forty-eight hour window. Ms. Montgomery assured me that the driver was off-loading so there would be plenty of space on his truck. Ms. Montgomery also told me that I would receive a phone call from the driver. Neither the driver nor any company representative called me. On June 22, my husband contacted CVL and spoke with Ms. Rogers and Tyler Robbins, CVL’s Director of Operations. They informed him that that CVL would not move our household goods until around June 30 due to issues with two drivers. My husband reiterated facts already known to CVL; he was starting a new job on June 27 and our Pittsburgh apartment lease ended on June 29. Additionally, we informed them that relatives had also made travel arrangements to help us with the twenty-three hour drive from Pittsburgh to Houston. Ms. Rogers and Mr. Robbins offered to discount our move by $300.00. This was clearly inadequate and not an option. During the course of the conversation, Ms. Rogers and Mr. Robbins revealed they knew there was a problem with their drivers as early as Monday, June 20. I also spoke with Ms. Rogers and Mr. Robbins on June 22. They told me that they could not move my household goods until June 30 or the beginning of July. I was informed that one driver did not have space on his truck and that the DOT pulled over one of their drivers for a thirty-six hour rest. When I asked them if they could send the driver to Pittsburgh after his rest, they said they would not. When I asked if they had other drivers available, Mr. Robbins admitted they did have other drivers available but those drivers were not as convenient to Pittsburgh for CVL. Ms. Rogers and Mr. Robbins said I should find another mover and they would return my security deposit. On June 22, I frantically contacted four other movers in an attempt to find cover. Only one was able to cover CVL's contract obligations, at a premium, for the amount of $11, 252.12. The difference between this contract and our contract with CVL was $8,488.67. In summary, our experience with CVL was horrific. We had made arrangements with them to move our household goods and did not find out until the morning of our move date that they could not move us. We were left with few options and had to spend nearly four times our move budget to find another mover. I am in the process of filing complaints with the Federal Motor Carrier Safety Administration and the Better Business Bureau. CVL is now claiming that its truck broke down and that same constituted and quot;unavoidable delayand quot; under its contract.
Description of Work: My husband and I contracted with Continental Van Lines, Inc. ("CVL") to move our household goods from Pittsburgh, PA to Houston, TX during June 2011. I've outlined our experience below. Please note that the approximate amount spent was just the deposit amount we paid to CVL--we actually paid over $11,000.00 to cover CVL's obligations.
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$750
Brenda P.
07/2011
moving companies
+ -1 moreI have not received any of my items. My life has been changed I cannot complete anything because all my paperwork is in the locked file cabinets on the truck. I have not been able to connect my son with the Mental Health Department here because the paperwork in on the truck. I cannot open the checking account to deposit his social security check because i need the payee award letter that is also on the truck. Our quality of life has declined due to they. we only packed for a two or three day road trip and everything else is on the truck and three weeks have passed. My blood pressure is up and i clearly dont know what else to do.
Description of Work: In April 2011 I searched the internet for a moving company for an upcoming move. I received several quotes but decided Continental Van Lines would be safe because they had been in business over 50 years and had name recognition. I spoke with Jonathan Gracey from the Long Distance sales department. Jon emailed me a contract and quote for the move. I noticed right away there was a problem with the items he quoted. The quote did not include any boxes and Jon included boxes when he quoted me. I called immediately to make sure the quote included all my items. I tallked with Jena who was able to pull up the paper work and she stated the boxes did show on the paperwork it was an oversight. She stated she was making the correction and this would not be a problem. On the following Monday I called Jon just to confirm the figures due to oversight and he assured me the quote would remain the same and it would not be a problem because they always estimate over the weight. I stressed to Jon I did not want to get stuck with a higher bill please let me know if this is a problem. He assured me again not to worry. He would send me a revised quote before the move. I specifically asked about the truck because I did not want my household farmed out to another company and family and friends warned me some companies subcontract your move to other truckers. I discussed with Jon I needed to have my items moved from my home directly to Nevada and provided a date. Jon assured me this would not be a problem. I then authorized the $890.00 deposit leaving a balance of $1,797.96. Jon advised me someone would call me a day or so before the move to confirm. On June 17th around 10:00am I received a call from a young lady stating they were calling to confirm the movers for Monday June 20th. I immediately replied the movers were scheduled to pick up on the 18th. She stated the schedule said they would come Monday June 20 and the driver would call before arriving. On Monday June 18th my door bell rang and it was the movers. A gentleman came stating he was there to pick up and said I have papers we need to do first. The first thing I noticed was the price difference and weight difference on the form. I told him that was not what I agreed to and pulled out the papers I had. He called his company and they told me to call Continental. I called Continental and I believe I talked with Jackie. I explained the problem. She said not to worry they always over estimate the weight and the $219.65 difference in price was due to the inclusion of the boxes. I stated I will not have the weight they are now claiming. She said this is not an issue. She also wanted to know why I was discussing with the driver and I told her I needed to know about the price difference. She replied the driver would not be collecting any money. I asked the driver about the date for delivery he stated the earliest would be June 27th and the latest July 1st. I proceeded to complete the papers for the driver. He said they would start loading. I stopped him and asked where the weight ticket was and he said they did not weight. I requested they weight before loading and after. My brother followed them to weight in and received a copyof the weigh ticket. After loading my brother went with to weigh and received a weight receipt. We were over 1500 pounds lighter than they quoted. On July 1st after I had not heard from anyone I called Jon Gracey and left a message. He did not call back so I left a 2nd message, I called again and talked with Jackie would told me to talk with Jena and she would transfer and jena would answer. I was forwared and got Jenas voicemail. I then called back and was transferred to Tylers voicemail. No one would return my calls. I continued calling through out the day constantely leaving messages. Because it was Friday and a hoilday weekend and the lack of response I knew my chances of seeing my belongings were slim. I still continued to call but decided if they have caller ID they knew it was me calling. So I decided to call from my brothers house phone and sure enough Jon answered the phone. I expressed my dissatisfaction with their lack of communication and wanted to know where my items were. Jon stated he was not in the office but would have someone call right away. A few minutes later I received a call form Alex apologizing for the lack of communication and he stated they were trying to locate the driver and stated he would personally call me back with answers saturday morning. I advised him this was a holiday weekend and I would truly appreciate if someone would call and let me know when I could expect delivery of my items. Today is July 13th and i have not received a call from Alex. On July 5th I started calling I left voicemails for Jon, Tyler, Jackie, Shannon and Jena. I asked if someone could please get back to me regarding my items. This went on most of the day. Finally I received a call from Jena who states my items are in a storage in Chicago. I admit I was livid. I asked to please let me talk with her supervisor. She transferred me to Shannon who states my itmes are stored in a warehouse in Chicago and the earliest possible date for delivery maybe July 11th. I explained I never authorized anyone to place my things in storage and they were to leave Wisconsin and be delivered to Fallon. She states that's not how it goes and there was nothing else she could tell me. I asked to speak to the CEO and she stated they do not have a CEO, I asked to speak to a supervisor at the warehouse and she said they dont have one it is just a lot of people who work over there. She refused to give me names or numbers of their department heads and pretty much stated she cannot tell me when my items would be delivered and hung up the phone. All I could do at that point was cry. I have never been treated so badly and from a company I trused my life with. They have everything I own and there are items that could never be replaced. I calle Barb my sister in law at work in tears she said give me the numbers and lets see if I can get someone who could help. Barb and i have been calling every since and no success. Yesterday I received a call from my brother and he stated a lady from the moving company called on his cell and he gave her the house number to reach me. I received a call from Shannon stating there was a possibility my items would leave the warehouse on JUly 18th and that is all the information she had. A few minutes later I received a call from my sister in law stating Jena called and stated delivery would be tomorrow July 13th but she received a call from SHANNON STATING i REFUSED THE DELIVERY DUE TO PRICE DECREPANCY. THAT IS NOT TRUE. She states I owe over $2,800.00 and I disagreed The total bill origionally was $2,697.96 and I paid $890 deposit , there was the $219.65 decrepancy due to weight I was told. They are now telling me I owe over $2,800.00. I dropped the contrats off at an attorney and I am waiting to hear fron him. I cannot get direct answers from Continental or Best Movers who Continental obvlously subcontracted the move too. I believe Contintential violated the contract I had with them due to subcontracting the move, the price and delivery date. I am a tax preparer and all my files have now been compromised because I have no idea where the files are and I definitely do not trust Continental. After further research We have found this is not the Continental I thought I was contracting with but a fake and fraud. The voicemail even states they have been in business over 50 years is a lie, do not have their own trucks like Jon Gracey told me in fact they have a office in florida, a warehouse in Chicago. Can you help me? I do not want anyone else to go through this ordeal. I STILL DO NOT HAVE MY BELONGINGS AND HAVE NO IDEA WHEN OR IF I WILL EVER SEE THEM AGAIN. THESE PEOPLE NEED TO BE STOPPED. There is a lot more to this story. Brenda F Porter 2850 Cushman Road Fallon, Nevada 89406 630-747-7304
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$890
Response from Continental Vanlines Inc
Carriene N.
03/2011
moving companies
+ -1 moreEverything went well to start. I had interacted with a lady named Jessica, who was very nice and helpful to give an estimate. They later called me on another morning asking me for an additional deposit to pay the remaining balance before they moved me. When I asked for Jessica one person said it was her day off, the second person said he remembers being there when I spoke to her the other day, and the third said she was on a cruise. The man, Alex, told me that they would be the ones to talk to going forward. I did end up paying them and fell for it then, but realized later after doing research of my own on the BBB and the internet this company was fake. I did end up getting my money back eventually, but I had to fight for it because Alex was fighting me back saying I'd never receive the money. I finally figured out that this is a fake company trying to use the company of the real Continental VanLines out of Seattle. This fake one is located in Coral Springs, FL. The websites are very similar as well. The real one is continentalvan.com and the fake is continentalvanlines.com so it shows how they are trying to use the Continental name to try and get business. I let the real Continental know about the situation and forwarded documents and emails to them about the fake company. They thanked me for bringing this to there attention and were going to take over from there. I've since hired the real Continental to do my move. The fake phone number is 877-865-0590. The real company said BY LAW it's illegal to ask for any deposits on any move. They also have to ask if they are going to move you by space or weight.
Description of Work: I was going to hire them to move me to Atlanta from Pennyslvania.
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Response from Continental Vanlines Inc
Contact information
600 NE 28th Ct, Pompano Beach, FL 33064
continentalvanlinesinc.comService hours
Monday:
9:00 AM - 8:00 PMTuesday:
9:00 AM - 8:00 PMWednesday:
9:00 AM - 8:00 PMThursday:
9:00 AM - 8:00 PMFriday:
9:00 AM - 8:00 PMSaturday:
9:00 AM - 8:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Auto Transportation,
Piano Movers,
Storage
FAQ
Continental Vanlines Inc is currently rated 4.1 overall out of 5.
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 8:00 PM
Continental Vanlines Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Continental Vanlines Inc offers free project estimates.
No, Continental Vanlines Inc does not offer eco-friendly accreditations.
No, Continental Vanlines Inc does not offer a senior discount.
Yes, Continental Vanlines Inc offers emergency services.
No, Continental Vanlines Inc does not offer warranties.
Continental Vanlines Inc offers the following services: Moving, storage, packing / boxes, auto transportation, moving pianos, pool tables, appliances, clothing, grandfather clocks, kitchen items, china and crystal, child's room, kids toys, lawn furniture, lawn tools, lawnmowers, computers, stereos & televisions.
Contact information
600 NE 28th Ct, Pompano Beach, FL 33064
continentalvanlinesinc.comService hours
Monday:
9:00 AM - 8:00 PMTuesday:
9:00 AM - 8:00 PMWednesday:
9:00 AM - 8:00 PMThursday:
9:00 AM - 8:00 PMFriday:
9:00 AM - 8:00 PMSaturday:
9:00 AM - 8:00 PM