BNT Impact Windows and Doors Inc

Dealing with contractors after Hurricane Ian was a complete mess with every other company but BNT. Ricardo my sales rep went beyond anything I expected. The process was seamless from our initial consultation to the completed project. With the home being on an island, the installers stayed at my place and left it better then they arrived. When I came and inspected the windows after installation I was impressed with the workmanship and detail. It was a tough install and they left it looking amazing. Highly recommend BNT and Ricardo.

It was more than I expected. The communication was the best. The men always showed up on time. The workmanship was excellent. The workers were friendly and very professional. I would recommend BTN to everyone.

We ordered over $60,000 worth of storm windows from BNT. A rock hit a window inside of a door and cracked it. Not sure how a rock could crack a storm window. Asked BNT to replace it and they wanted to charge us over $2,000! I do not recommend using this company!

We purchased a front door and after we had paid half and they confirmed delivery, they called an insisted we pay an additional $7,000 and wait 6 more months for the door. When they realized that wasn’t happening, they then offered us another door that we did not want and asked for an additional $1600, putting the door at $3,000 more than what our neighbor had purchased from them just two months prior. This is a company that cares only about lining their pockets and not about their customers. Extremely dissatisfied with this company that touts themselves as “the best.”

Ricky Bobby and his crew from BNT impact windows and doors was amazing! The installation was great quality,clean install and trouble free to deal with. Ricky is a true professional,extremely knowledgeable and will definitely use BNT and Ricky Bobby in the future for all of our Window needs . I would strongly recomend Ricky Bobby and BNT to my friends. Howard Rosenbaum & Jeff Kramer

Signed a contract on 11/19/20 for impact windows and put down a 40% deposit. It is now 7 months later and work hasn't even begun. From the beginning it has been delay after delay. They measured the windows wrong and had to come back. We emailed them the HOA approval several times and yet they kept misplacing it. Then they call us weeks later asking us if we had it yet. These initial delays are their fault, and likely caused several other customers to get in line in front of us. However, they take no responsibility for these delays and blame everything on supply chain issues due to the pandemic. Meanwhile they tell you point blank over the phone "we have 40% of your money and if you cancel, we'll keep it." After several calls (you have to call them, they never call you back) they finally offered me a measly $500 credit, which amounts to about a 1.5% discount. A measly 1.5% for sitting on my money for 7 months with no end to the delays in sight. They also of course have a lien on my property this entire time, despite being paid for almost half the job with nothing to show for it. This is preventing me from taking advantage of record low rates and refinancing my mortgage. They smugly told me if I pay them in full (after 7 months of zero work accomplished on my home), they could remove the lien. Zero customer service at all, you can tell in every conversation they don't care, because they have 40% of your money and know you can't back out. Update, since original review they have pushed installation date back 2 more times. Maybe they will get it done in 2022??? This company is horrible! Seven months and they haven't even started!

The experience was excellent. They were punctual, affordable, and very professional.

I researched quite extensively for a hurricane window installer and narrowed it to three using Angie's List. I received bids on all three. One installer showed an hour late and the other asked if I could send pictures and he would quote me over the phone, both of them were eliminated right away due to lack of professionalism. BNT runs a tight ship, always punctual (if they were going to be late they called in advance) and follows up on every email and phone call within 24 hours which is unheard of in today's business climate. Their salesman came to my home and reviewed all my glass options, explaining in detail how each type of coating worked and pro/cons of each. The entire installation process went smoothly and timely. There was one big problem with the handle but all it took was one call and the supervisor swiftly responded with a solution. There are so many window installer companies in S. Florida but what makes this company stand out is their customer service. I was thoroughly impressed. I highly recommend this company and will use them for our new home.

It took from November to August to complete installation due to defective windows, re-ordering wrong windows and slow response.

Even though BNT did not install these sliding doors, they were willing to come over and service them. Octavia was so helpful in that she understood what I needed, obtained approval for service to be provided, and sent Mark over the next day, which was Friday before Hurricane Dorian hit the Bahamas. Mark was absolutely amazing -- he arrived on time, assessed the issues, and fixed the problem promptly. Thank you both and BNT for helping me and assuring that I would have no leaks if Dorian came my way!

I had heard good things about this company. I took time off from work to obtain an estimate. The sales representative never show up and gave me no advance notice that the appointment would be cancelled. Not a good way to start a business relationship when the company has no respect for your time. Its best to look else where.

Salesman was very nice and straight forward. He didn’t try to dazzle me with BS. I was told up front that there was a long wait from order to installation which was not a problem for me. I was scheduled for a two and half day installation. Installers showed up two hours late and rushed the job to finish in 2 days. The finishing work was sloppy at best with nails protruding and globs of caulk everywhere. They taped plastic to my walls and did cover my furniture, but instead of removing the covers carefully, they just ripped them down scattering debris everywhere and pulling the paint off my walls. I found shards of glass on my bed. The installer asked me to sign the walk through inspection before the install was completed. I found that to be highly unprofessional. My thresholds were left unfinished for several weeks waiting for someone to come out and install a final piece that apparently wasn’t ordered. I missed multiple days of work unnecessarily because of scheduling errors. I was told to be home for a final inspection and that they would call first thing in the morning to give me a time. I waited and no call came so I called them and spoke to answering machines before finally calling my city to find out that no inspection was ever scheduled. Another inspection was setup, and when the inspector arrived there was no permit on site. Another missed day of work for nothing. At this point I became so frustrated that I called to speak to the owner. I was told he wasn’t in and would call me back. He never did. Just this morning I got a call and email confirming FOR TOMORROW the inspection that actually took place today. So much of this could have been avoided if they had used the full two and half days for installation and perhaps given me just ONE responsive contact person.

Fantastic experience... Very courteous and professional every step of the way. They made the entire process a pleasure. From the initial measurements to the installation to being there when the city came to inspect, they were very professional.

All the staff are professional, punctual and courteous. I recommend them highly.

We have a very old house (1947) with old Jalousie windows. BNT installed 12 impact windows, new sliding glass doors where there had previously been a window, and three impact doors. I LOVE MY NEW WINDOWS AND DOORS! Although we had a few wrinkles in installation due to the age of my house Brett did not stop until the job was done right. They open easily, look great, I can't hear any street noise now, and are well made and installed. The first month my electric bill went down by $100! Can't wait to see the difference in the summer but I feel a huge difference already. My laundry room always got really warm, now it is comfortable all day long even though there is no AC vent in there. And on the few cold days we have experienced my house, which always got very cold, has stayed much more comfortable. All the staff are very helpful. I highly recommend them and I wish I had done this sooner! Thank you BNT!

The BNT crew arrived first thing in the morning and finished what we thought would take 2 days in one. They replaced all my windows and doors. The crew was so friendly, professional, helpful and efficient. They did a beautiful job-- my house looks so different inside and out. I researched several companies and believe that I got an excellent deal, including thicker windows than other companies were offering. I would definitely recommend BNT to others. Wish I had more work for them. I enjoyed having the crew around!

Delivery and installation fell right in the timeline given by sales representative James. Installation lead Emilio was knowledgeable, precise and professional.

I had a wonderful experience working with this company from start to finish. The sales rep was awesome and very responsive. The company was very professional and came through on all their promises. They were very accommodating with installation as I was living up North and had to schedule a trip to my home in Boynton Beach to get this completed. They installation team was awesome. They left no mess behind!! I had every window and door replaced in my home. Overall wonderful experience. I would highly recommend.

We had all our windows and doors replaced by BNT. While the PGT product is excellent, our overall experience with BNT was average at best, especially when I realized that their Angie’s List coupon was misleading. Notice the coupon states “Windows” in bold letters leading one to believe it’s a heading and not part of the coupon. The next line states “5% Off For Angie’s List Members”. Make sure you understand that the 5% off is ONLY ON WINDOWS (not doors or any other non-window product) which is usually the cheapest part of the order. When I disputed the misinterpretation with the sales guy and asked if they would change the wording to something like “5% Off Windows For Angie’s List Members” he assured me they would look into it – as of this review it hasn’t changed. Also, pay close attention to what’s written in the contract and try to detail your expectations clearly. There may be other potential (and deliberate) “misinterpretations” which could lead you to believe something else such as when payments are due. As far as their post installation service, one of the installed windows was ordered with an opening to the wrong side. I was told it had been ordered and 4-5 weeks later when they came out to fix several other installation issues, it had not been ordered at all. They then had to place a “second” order for the window and had to wait another 4-5 weeks. BTW, make sure you pay close attention during installation – the installers are sloppy and will try to perform the job as quickly as possible.

Did not go well. Put a deposit an the money was returned a month later with no explanation. Had to beg for an explanation. "Not profitable enough for them". Sales person's estimate was too low. I had signed a contract and was very happy giving 1/3 of the money. They came highly recommended by friends. I thought I was in good hands. Apparently their representative/sales person was not doing a good job and I had to suffe the consecuences. I wasn't even given an option to pay moreor to do part of the work only.

Recently had these guys install some impact windows, sliding glass doors, and entry doors. James Johansen got us our quote and helped set up our ygrene program. He was very helpful and responsive and quoted us a great price for this fairly large job. The install went great, the guys were very professional and did a fantastic job. You can tell they know what they are doing and the end result was better than expected

It went very well. Jimmy Johansson and his crew are very professional. D&T services for the windows were perfect. When I left you couldn't tell they install the windows nice and clean no problems whatsoever recommended again

BNT Windows is very professional, punctual and accommodative. James Johansen especially provided excellent customer service and recommendations at the onset which made us very comfortable with our decision to use BNT. Overall, very happy with the results so far.

I had the pleasure of meeting with Michael at my home to get an estimate for the installation of impact windows in my home. I was very pleasantly surprised by the professionalism and knowledge he demonstrated during our meeting. His honesty about the products and what his organization could do really blew me away. While I was not able to move forward at this time I would definitely reach out to him in the future for estimates on all my impact window projects.

The experience was excellent. Everyone from the salesman, the office staff, the installers and the technician who came for the city's final inspection were very personable and professional. I was prepared by BNT for a 2 day installation. A crew of 6 arrived at 9 AM and were finished by 2 PM on the same day. They told me that sometimes old windows can be difficult to remove so they want to make sure the homeowner is prepared for the potential extra time. The installers covered everything by the windows. This helped a lot but there is still a lot of dust that went everywhere. OK, perhaps some of this dust was preexisting. :-) A good time for a spring cleaning anyway. Below my windows is an architectural feature of a ledge about 2 inches proud of the wall. On my living room window this feature had begun to separate from the wall and I had temporarily secured it with tapcons planning a permanent fix after the new windows were installed. During removal of that window the entire ledge separated and came off. I didn't notice until later when the crew had already put a form together and were filling it with cement to replace it. Awesome! The new PGT windows look great. BNT sent a technician for final inspection with the city. This made the inspection go very smoothly. Only had two minor issues that I found and were quickly corrected by the technician. I recommend BNT to anyone who wants a hassle free job. They are great!