Bentley Roofing

We sought several estimates for this repair. Bentley's was the lowest. They performed the repair in a timely fashion. They returned several times to make us happy with the appearance. All in all a very professional crew. From our first contact with JP, to the phone calls with Mitzi (I apologize if I misheard the name), to the diligent workers and Jose -- all were gracious and a pleasure to deal with.

The Tech was very professional. He inspected the roof, took a bunch of pictures to show where cracks were, patched the cracks, noted any possible trouble areas and provided a quote if I wanted to have the repairs to the trouble areas addressed.

First the good: Person who gives estimates, excellent and very professional. Lady at office very responsive and very nice. What happened: 1) Work was supposed to have been completed in one day. 2) Took just over a month to complete, only after my insistence and the help of the office manager. 3) They would give me a date and not show up on that day. 4) The day they would show up it would be a couple of hours late to start job. 5) Workers in the field did not have any idea what they where there for. I would have to relay information and show them the contract. 6) Then even after that they would not complete job properly. 7) No quality control, if they would have had someone in the field just to look at what they had done and what the contract stated job could have been done in a single day. This played out for about a month, until they got close to what was specified on contract. They did offer me a discount for the aggravation, which I used to pay someone else to complete the final part of job. As nice as office worker was I would not recommend this company.

We did reroofing our rental house with Bentley Roofing recently. After checked out with a couple of roofing companies, I decided to use them. Brian Budd and his crews did all paper works and finished the job in time. The roof looks nice. More words to say, our roof color was disapproved by the HOA after the roof was done and payment was made. Brian Budd helped us to explain to the association to resolve the disapproval. I was very happy about their work and service. I will use and recommend them for all roofing work.

The roof tune up deal is basically preventive maintenance. The last thing you want is a small crack becoming a big leak. Bentley quickly inspects your roof and repairs up to 20 cracked tiles. They also caulk and re-seal some piping and exhaust ports on the ceiling. If they see a larger problem they will let you know. Thankfully nothing serious was found and minor repairs were accomplished. Bentley was prompt, courteous and on time. They also take photos of whatever they repair so you can see it without having to climb up on the roof. I am satisfied.

Representative was on time and knowledgable.

I was pretty much satisfied. The only thing I have to say is I thought they would have spent a little bit more time doing the work but maybe that's because I'm not familiar with the whole process. It was done so quickly, I don't know if they did such a thorough job.

Overall, I was pleased with Bentley Roofing and JP, the representative who did the inspection/minor repair. JP was courteous and responsive....however, due to his being nearly 2 1/2 hours late, I was not at home to meet him, or oversee his inspection. Unfortunately, JP did not think to call to advise me that he was running late, and when I reached him to inquire what his ETA was, he committed to a new arrival time that he did not make either. I had to leave to pick up my children at school, and when I returned, he had come and gone. There was no report left behind as to the condition of the roof, so I had to call JP to ask him what his professional opinion was as to the roof's condition. JP advised that all looked good except for a couple of cracked tiles that he had fixed and other areas that he had sealed. The next day, as I looked out the 2nd story window of my house, there were a couple of areas with grey mortar on my recently pressure-cleaned bright-white tile roof that looked unsightly. The material probably does a great job at preventing leaks but it surely looks bad. I was thankful that those areas on the roof faced the back of the house. JP's recommendation was that I have the flat roof sealed again with elastomeric coating which I will do soon.

Bentley Roofing 1777 Banks Rd, Margate, FL 33063 The gentleman who came was very knowledgeable. My roof doesn't need anything right now, and won't for years. I appreciate the honesty! He assessed the roof of a room that was added onto the house and told me it had the proper pitch and was correctly tied into the existing structure. This knowledge gives me great peace of mind. He advised me to get storm caps for the turbines for use in hurricanes. I appreciated the time he took to talk with me and answer questions. This is my first home and I want to know how to properly care for it. I will definitely call them when I need work done.

Details In 9/2014 I paid $1850 for Bentley Roofing to: Bentley Roofing Contract Specifically States: Repair all the cracks around the parapet walls with mastic and membrane. Cut out the blistering flat roof material in the middle of the roof, replacing any rotted wood. Apply a modified bitumen cap sheet to this area. (Torch Down application) Coat the flat roof and the parapet walls with primer and karnak 9000 Elastomeric roof sealant. This repair carries a limited 1 year warranty, and covers any leaks related to the roofing repair. Any leaks and failure of product on the main house roof and parapet walls will be fixed at no cost to customer for 1 year after repair completion if due to failure of workmanship or failure-defect of product. Later changed to 2 yrs by Brian Budd Bentley roofing told me the above would make my roof good for at least three years. During the estimate, the roofer cited the cracks and water stains in my ceiling and as evidence that I had leaks in the roof that needed costly repair. Prior to the work, I made several requests (even via the email with my signed contract) to the roofer and Project manager Brian Budd to make sure to show me the main roof repairs before covering the roof with elastomeric. The roofer agreed to show me but he did not. When I asked again for the fourth time, the roofer covered up the rest of the roof with elastomeric, before I could verify that any mastic and membrane repairs had been done. The roofer came at around noon with his teenage looking son and wife to do the repairs. In about 2 hrs, a much shorter time than the two full days he had told me it would take, the roofer said he had done all the repairs and covered most of the main roof with elastomeric. He also painted over any evidence of work when I specifically asked to see the repairs first. When I even pointed at a large roof crack that had not been repaired with mastic and membrane after he stated all the repairs were done, the roofer said, ?What do you care! I?m the one guaranteeing it!? Because the main roof work took a much shorter time than the Bentley roofer had told me (2 hrs instead of 2 days) and because the Bentley roofer did not show me the main roof repairs via photos or in person as agreed, I was concerned that the roof was never adequately repaired, and just covered with elastomeric. Since it was questionable if Bentley?s roofer had done the repairs on the contract, the Project manager Brian Budd increased the warranty period on my contract to two years instead of one. An increased warranty is of little use if it is not honored, however Brian Budd assured me that Bentley would give me no problems with fixing any roof leaks within the two years. With that assurance, I paid the total amount owed in full for a total of $1850 on 9/15. On 9/25, less than two weeks after the Bentley Roofing work, I emailed Bentley Roofing that the roof was still leaking in several areas causing increasing water damage on my heavy plaster-lathe ceilings after rainfalls. In addition to the original leaks, these new signs of roof leaks included cracks in my ceiling which corresponded almost exactly with the middle section that Bentley Roofing Roofers had pulled up to replace the wood underneath as specified on the contract, but then the roofer decided not to replace the wood. After more than a month after I informed them of the continuing and new roof leaks, the owner of Bentley Roofing, Mike Devaney, and the Project Manager Brian Budd finally came to my house at the end of 10/2014 to water test my roof. Brian Budd said he would bring a moisture meter so he could definitively determine if I had roof leaks, but he did not bring a moisture meter. With a barely trickling hose on my roof, they insisted that I had no active roof leaks despite the new cracks in the ceiling and new water stains, the evidence they initially used to tell me I had active roof leaks. Owner Mike Devaney even told me that he thought my roof had no problems and should be good for six more years. From Sept to January, I continued to photograph the increasing signs of leakage and requested several times for Bentley Roofing to repair the leaks. They did not. In 1/2015, ¼ of my bedroom ceiling collapsed from one of these roof leaks. The roof leak was confirmed when a couple of days after the collapse, the Project Manager put water on my roof with a hose and the exposed wood above the collapsed bedroom ceiling got visibly wet and saturated. In 2/2015, when I again asked Bentley Roofing to please fix the active roof leaks in accordance with our contract, Bentley Roofing refused to fix the leaks and instead threatened to sue me. On 2/6/2015 Bentley Roofing?s Project manager Brian Budd wrote to me within a longer email: ?If any attempts are made by you to slander or libel Bentley Roofing or myself through any media you will be hearing directly from our attorney. Please govern yourself accordingly.? The supervisor at Angie?s List told me that Angie?s List ?consider[s] this intimidation as they are trying to intimidate you with a lawsuit threat.? Verification and Proof from Other A-Listed Roofers After receiving this ?lawsuit threat? and after Bentley repeatedly refused to fix the roof leaks according to my warranty, I sought the professional opinion of A-listed, experienced roofers. These A-listed roofers told me that Bentley Roofing did a disservice to me by putting elastomeric on my roof, that elastomeric is not approved for flat roofs and that the elastomeric is probably trapping water in my roof, causing my ceilings to crack.The A listed roofers said Bentley Roofing used incompatible products on my roof. The A listed roofers said that they have never heard of a roofer who did not acknowledge an active roof leak when stain marks on the ceiling went far outside of the pencil marks that were drawn around the stain after the repair, as is the case with my ceilings. An A-listed roofer also told me the elastomeric they used on my roof, Tropical, is a cheaper product than the one specified in my contract, Karnak. Before the Bentley work, one A listed roofer told me my roof looked great and told me all I needed to do was fill the cracks on the parapet walls (as noted on their estimate). The same company, AFTER the Bentley repair, said and wrote on his estimate that my only option was to put on a new roof because traditional roofing materials to repair leaks will not last for any significant amount of time due to the elastomeric that Bentley put on my roof. He said the leaks had to be repaired before the elastomeric was put on. And fixing my roof leaks was no longer a viable option because of the elastomeric that Bentley put on my roof. Earl Johnston, the owner of award winning Earl Johnston Roofing, gave me permission to mention that he reviewed my roof before the Bentley repair and in February after the Bentley repair and that Bentley Roofing used incompatible materials on my roof that would wash off in about a month and he saw that no mastic membrane repairs had been done on my roof. Earl Johnston even spoke to the Project manager at Bentley Roofing on my behalf but to no avail. After less than 5 months from the Bentley repair, my roof was still in need of repair, as Earl Johnston?s estimate shows the repairs needed to correct the Bentley work. (see attached) On 3/24/2015, one of the A listed roofer?s emailed me their assessment of Bentley?s work on my roof. (The punctuation is from the email) ?This roof really is a mess!! I see lots of cracks everywhere that should have been filled prior to waterproofing!!? (See attached photos) I did not let Bentley Roofing?s attempt to "intimidate" me stop me from writing this review. I have proof in photos, professional opinions, estimates, and now written verification that Bentley Roofing did not in fact do the mastic-membrane repairs on my Bentley contract. Conclusion I paid Bentley roofing $1850 to repair my roof leaks, replace and cap any rotted wood in the middle of the roof and put elastomeric coating that Bentley Roofing told me would make my roof good for at least three years. However, I have proof that Bentley Roofing did not fill all the cracks on my roof with mastic and membrane repairs, as specified on my contract, the repairs that were needed in order to fix my roof leaks. Not only did they not do the mastic membrane repairs or replace the rotted wood as specified in my contract, but after I asked multiple times to see the repairs, the roofer covered the rest of the main roof with elastomeric paint before I could see if the repairs were done. Due to their failure to do the work specified on my contract, their failure to repair my roof leaks in the original repair, and the new roof leaks that appeared under the middle area they pulled up, and their failure to honor the warranty to fix my roof leaks over the 5 months following, my roof and 6 of my ceilings were greatly damaged, even to the point of the ¼ of the ceiling bedroom collapsing. Therefore, Bentley Roofing should give a full refund of the amount I paid them $1850 and should at the very least pay for the damage of my collapsed bedroom ceiling, 1 of the 6 ceilings that were damaged from their failure to do the repairs on the contract and their failure to honor the warranty over the following several months. Along with all the above supporting documentation, I have attached written confirmation, proof, that the mastic-membrane repairs needed to fix my roof leaks as specified on my contract were in fact not performed by Bentley Roofing. Bentley contract states "Repair all the cracks around the parapet walls with mastic and membrane. "Coastal Roofing's letter states ?No Membrane had been used as specified ...[by] the other company and no rotted wood was changed out.?(attached) (Also, please see My Response to the Company?s Response above in the 1st section of my review)

I had a leak that damaged a closet area of the master bedroom. They came in and determined that it was due to some cracks around the flashing of my chimney area, inspected the rest of the roof and told me everything else was fine. Set up a date to fix the flashing, work was done quickly and professionally. I would definitely use them again.

Excellent. Had a superb inspection of roof with pictures and areas that are in need of repair. Will be using Bentley for the next roofing job! Much more responsive than other vendors! Thanks!

He was very professional and took the time to explain the services provided and the condition of the roof. Also, took photographs for my review.

Bentley Roofing failed to do the work. Bentley Roofing just - after accepting the service and scheduling a date to perform it - later, choose to not do it. They did not call the Angie's List member to inform their decision; they just abandon the service undone, alleging that they do not cover that área of the city. Very umprofessional company!

My insurance Co. asked for a Roof Certification from a Licensed company in order to renew the policy. Brian Budd from Bentley Roofing contacted me right away and was punctual, cordial and very profesional. I appreciate the honesty and know how demonstrated during the roof inspection.... would highly recommend it.

All went well right from the original contact by phone. I called them and described the type of service that I needed. I was told that a representative would come to my house. As the day and time came there was JP Merino at my front door, as promised. He inspected my roof, gave me a quote( 1/3 less than another roofer) and gave me a date for service. The date came and there were 2 workmen in my drive to perform the service. They went to it, replaced by tiles, cleaned up and were gone that afternoon. I was satisfied with entire experience of engaging thiscompany.

First Brian came out and provided the estimate. He was the most detailed of all the estimators. Some just looked from the ground and gave an estimate, but Brian thoroughly walked the entire roof and even took pictures to explain the work. His price was even with the rest. They started when agreed upon and when his workers left some fascia out that was already painted in the rain, he said he would correct and have a painter come out and touch-up. When I went to walk the final result, I realized the painter did more then the fascia that had been replaced, he actually did the other side of the house in which the roof peaks and I was planning on doing myself, wow I was impressed that they did that!! All the work looked amazing! He is coming back to walk with me and then get payment! They didn't ask for a penny and the work is already complete? Not even a deposit?? I love these guys and they are my official roofer of choice going forward without a doubt.

Everything went smoothly and the work was completed appropriately.

Jon Paul was absolutely correct with analyzing the problem and that was what was without going on the roof. He gave us every thing that had to be done. The price was quite reasonable. They were extremely professional. I would definitely reccommend them. They worked fast to get it done before the rain came.They were just wonderful and John Paul was terrific.

Repaired one leak by replacing plywood and tiles. had to return to do a second spot. Dis a very unprofessional job. Overcharged on the second job. failed to report several broke and loose tiles. Had to call a second roofer to get the job done right.

It went great! Brian is amazing! He was nice, punctual, answered all of my questions, and sent us a quote and photos of our roof right away. He fixed a bunch of tiles on the roof and gave us a quote for what the other work would be (missing ridge cap, tiles replaced, etc). I would definitely recommend this company!

Had no problem scheduling an appt. to have roof looked at. Brian came out at the set time and visually inspected the roof and gave us his educated opinion on what needed to be done and a competitive proposal on the cost. Called Brian and scheduled the repair date. They did the repair and left nothing in the form of debris behind. So far its rained a few times and we have no more leaks. If we ever have roofing issues in the future we will be calling Bentley roofing.

Price was reasonable, his guys did a good job.

30APR2014 @3:44PM Spoke w/Keri. Rick to call back 01MAY2014 @3:30PM I called again. Spoke w/Keri. She spoke w/Brian. He will call back 01MAY2014 @7:47PM Brian called back.954-895-0218 Appt for 11:30AM Fri 02MAY2014 Brian to show up 9548950216 11:30AM Fri 02MAY2014 Brian showed up 9548950216. Unmarked vehicle. Ohio State Buckeye. Race car fanatic and one-time driver. Drove many fast cars, including the Lambo Gallardo and Ferrari race car at 120MPH effortless turn. Brian said that he was a preferred estimator for Fannie Mae and Freddie Mac. He told me that AngiesList got him some big jobs. He spent a full hour onsite. Nice guy, young-looking, and personable. He was selling Deluxe roof, when all the insurance company paid for was a basic roof. Unfortunately, I had to go with someone else.

It turned out well. It was fairly straight-forward. They contact me and we settled on a time and date. They told me when to come out, they came out on time and at the time they said they would. They were very responsive.