American Van Lines

Contracted American Van Lines for a 1100 mile move. Was told we would have packers on the 9/12 and our coordinator would call the day before. At 5 pm the day before I called them to see what was going on and was informed that they would be here on 9/14. I have to be out of my house by 9/14. I’ve called another moving company because this whole deal seems like a scam. I will probably have a fight to get my $7k deposit back but will deal with that later. Total scam operation. Save yourself the headaches and go with a reputable company Update. Movers showed up with a U-Haul and 3 people to pack and load. 3000 sq ft, 4 bedroom house. Not a single person can be identified as an American Van Lines employee. Appears someone cruised Home Depot and hired day labor. Movers have said it’s not going to fit. Not feeling good about this. Update to update. Showed up on day 2 of a move I was told would be completed in 1 day @ 2pm. It’s 9 pm and I just got into with the driver when he bent the mower deck of my zero turn. And for kickers, they brought the same uhaul and am told I have to leave items behind I could have done better grabbing some illegals at Home Depot

This was the worst moving experience imaginable. The quote was a very easy process and they were happy to accept the first charge. But then things became challenging. First, the person assigned to my move never answered the phone. Every time I called, a new person picked up and we started from scratch. I wasn't called with my pick up window. I had to call. The pack up was fine. But then things went from bad to worse. Thy put my stuff in storage and then missed the delivery window by over a week. Every time I called it took 2 days for answer to a question. When delivery was finally scheduled the driver was 2.5 hours late, arriving at 8:40PM. It took 2 hours to get the credit card charged and then they started delivering my broken and mishandled valuables. Terrible company, will never use again and will think critically before using any moving company in the future.

Save yourself the stress and go with another company. These people called me 3 days before our scheduled pickup date and said they’re canceling our pickup because of “mechanical issues” with the truck that was supposed to pick us up. They left us without a moving truck and I have a job I need to start and a lease expiring in my current location. The absolute worse moving company!!!!

This company is a scam and should be shut down. Once they got our money up front, we could no longer get in touch with them. Mr. Robert Hines is a liar and a con artist. American van lines used different movers to move our furniture, non of which were American van line movers. They charged 170 to move dryer and washing machine and tore up my dryer. They broke my beautiful Ethan Allen footboard that I waited a year to be handmade of solid maple. Three of my beautiful lamps broken in pieces. Multiple boxes of precious items torn up. My husband is a disabled veteran and they told us they would deliver in 7 to 10 days and it was two weeks of us sleeping on the floor. We called 20 times and no one would return our calls. This wasn't just furniture they ruined, they had our whole life. Please don't give these people money as they then outsource to companies that just throw your precious items in a box. If you use this company, you will be scammed for thousands of dollars. Once they get your furniture, they won't tell you where it is and you have to wait. Then when they load it you have to pay more then when they unload it you have to pay more or they won't give you your precious items. Senior citizens DO NOT USE THESE SCAMMERS.

They quoted a job and couldn't fulfill what they promised and demanded and extra 4k to finish the job. They were lazy and unprofessional and dismissive. Will not ever use again. Can't believe how horrible of an experience this has been

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Horrible! I fell victim to a moving scam!! Maria Gonzalez/AVL on February 9 assured me that that AVL was not some front company or some broker, assured me that AVL would take American Express as payment for the entire move, indicated that she was making special note that a very expensive and fragile marble dining table already packed and crated should be handled with extra care, had me sign a binding not to exceed price order and took a deposit from me on American Express, again reassuring me I could pay the rest on American Express when the goods were delivered, checked her schedule and told me that AVL would be the carrier moving me, and assured me that my price wouldn't/couldn't hike given my items were already packed, weighed, and in storage (5225 lbs)....I could go on and on about all the smooth talking that occurred resulting in my falling hook, line, and sinker for what I heard, resulting in my trusting her, resulting in my hurriedly asigning and faxing documents back so she could immediately get me on AVL schedule to have my goods picked up and moved by AVL as quickly as Feb 11-12 and delivered during the period Feb 17-28. I then made arrangements to fly from Honolulu to Seattle so I would be in Seattle to take delivery of my goods during the period Feb 17-28. I made very, very clear to Gonzalez that if AVL wasn't moving me or if American Express wasn't an acceptable form of payment for the entire move, then I would keep shopping around for a mover who could meet those two bottom line requirements. She assured me that neither would be the case. Two deliverers showed up in Seattle on February 23 who claimed they were from United, Inc., who had no idea who or what AVl was, who indicated that my move had been sold to their company by AVL for $3000 (approximately $500 more than what AVL had in their binding not to exceed price estimate that Gonzalez had me sign), who threatened to drive away with my goods unless I paid approximately an additional $600 beyond the balance due (because they claimed my 5225 lbs that had been picked up now "weighed 5880 lbs," who refused to take American Express for the balance payment, who demanded an additional $118 because I was then forced at the last minute to use a bank card in order to avoid their threats to drive away with my items, who attempted to extract an additional $100 in cash in order to uncrate my marble table (which once uncrated we discovered broken because of their careless handling of it despite my pleading with them to please be extra careful with this extremely fragile item)....the entire delivery experience was a horrible nightmare of an experience and caused a great deal of personal stress to myself, my daughter, and my grandchildren!! (And AVL cannot put a dollar value on this stress.) I have no idea who United, Inc. is and they appeared suspect to me but they had my items in a PENSKE truck!! It felt horrible to know that Gonzalez and AVL had duped me. To date, AVL is refusing to resolve this matter, Gonazalez has not returned any of my calls or responded to my email communications, a Sheryl Jones/AVL has indifferently told me that I should take up any concerns I have about the weight discrepancy and hiked up charges with United, Inc.(the first time I even heard of this latter outfit was when these men showed up in Seattle and they brought no completed paperwork with them; they appeared as though they were just two guys who were going to collect as much money as they could from me if I were to get my stuff and I would never have agreed to have an outfit I had not even been in touch with move me)!. Jones indicated she would reimburse me the $118 that these delivererss extracted from me for using my bank card because they would not take American Express but then went on to send me a "Global Release of Liability" document that I must sign in 30 days if I want $118 bank charges reimbursed....I could go on and on with other details but the bottom line the way I see it is simply this: I have been duped by AVL and I wish for no one else to experience what I currently am experiencing...and I hope Angie's List will help me to do this. Unfortunately, I didn't have anyone who may have had a similar experience with this rogue outfit do this for me and I am paying a price and it cannot be measured in $$$$.

This company provided the lowest- quality movers that one could imagine: lazy, slow, clumsy, rude, and aloof. Some of my most expensive stuff was damaged, and I could get no one on the phone to reconcile the issues afterwards. As a consumer, this is one of the worst companies that I have ever dealt with.

This was a nightmare. It was like pulling teeth for them to pick up the stuff and then deliver it to the new house. They lied to us several times saying that the driver was in the hospital, but then they refused to give us another driver. We were sleeping on the floor for 10 days because of them. They also had my computer that I needed to be able to work. I work from home, so they had my job. The price was outrageous as well. There was not one thing they did that I liked!

THEY DID A VERY GOOD JOB, THEY GOT HERE IN A TIMELY MANNER. AFTER THEY UNLOADED ALL OF MY THINGS FROM THE TRUCK THEMSELVES. THE ONLY THING THAT WAS BROKEN WAS AN OLD CUP. I WAS VERY HAPPY WITH THEM.

WHEN THE MOVERS ARRIVED WE WALKED THROUGH THE HOUSE TOGETHER NOTING ITEMS TO BE MOVED. NOW THE ESTIMATE WAS 10 HOURS @$89/HOUR, TWICE THE ORIGINAL ESTIMATE. FURTHERMORE, TAPE, BUBBLE WRAP, AND THE FEW BOXES REQUIREDS FOR THE 3 COMPUTERS AND 2 TV'S WAS GOING TO BE AN ADDITIONAL $347.50 ACCORDING TO AN AGREEMENT THEY EXPECTED ME TO SIGN PRIOR TO THE MOVE COMMENCING. WHEN I REFUSED TO SIGN IT THEY SAID IT WAS ONLY AN ESTIMATE AND THE FINAL AMOUNT WOULD MOST LIKELY BE LOWER. I POINTED OUT THAT WE KNEW EXACTLY HOW MANY TV'S AND COMPUTERS WERE INVOLVED AND THAT THEY WERE SITTING RIGHT IN FRONT OF US SO I EXPECTED AN EXACT PRICE, NOT AN "ESTIMATE." I REFUSED TO SIGN. WHILE I CERTAINLY WOULD EXPECT TO PAY FOR SUCH ITEMS - AN AMOUNT EQUAL TO MORE THAN HALF THE ORIGINAL ESTIMATE GIVEN FOR THE ENTIRE MOVE TOLD ME I WAS DEALING WITH THE WRONG PEOPLE. AT THIS POINT I ASKED THE MOVERS TO LEAVE. ESTIMATED CHARGES WERE APPROX. $630 AND FINAL CHARGES WOULD HAVE BEEN MORE THAN $130.