American Eagle Movers

"After careful evaluation of this complaint and all documentation in this case file we can provide you with the following conclusion. We will like to begin by acknowledging the following: I. We have confirmed that the Consumer hired the Business to perform an interstate move. An estimate was generated which Darren Tschida signed agreeing to all terms and conditions of the relocation. II. The move was performed on 9/27/11; all contractual paperwork, terms and conditions and agreements have been signed and acknowledged as well. A. The estimated weight at the time the estimate was generated was 3297 lbs but in fact the actual weight at the time of pickup was 4296 lbs which clearly increased the total cost of the relocation from $1549.59 to $1890.29. B. Please be advised that the reason for calculating the expected weight or number of items is precisely because we need to know what to expect and how much room to have available on each move so that we can plan accordingly, and when the customer provides an estimated weight and it turns out to be more that what we expected this may cause an issue like in this case. Unfortunately we do not have much control over what the customer reports to us, but we do need to charge the customer for the actual load being transported and not the estimated weight. C. As for the movers not unloading the truck at the customer’s request, it is company policy that on delivery payment is required before unloading the truck to avoid any further inconveniences with payments. D. Ultimately we do not believe to be liable for any items left behind since we planned the relocation according to the items reported by the customer, therefore the space was limited since we planned for enough room for what the customer reported not any additional items."

"Here is the deal on this (the facts of the MOVE IN DETAIL) The customer stated inventory totaled 40 pieces previous to pickup and also stated on signed contract.. Upon loading the actual inventory increased to 76pieces, almost doubled so the price went up. it states this on contract. We picked up shippers items from 3 seperate locations by driver kendrix and 1 other helper (total of 1/2 truck) on 6/6/10. believe it or not, THE SHIPPER DIUD NOT HAVE A DELIVERY ADDRESS AS HER FIRST ADDRESS FELL THROUGH SO SHE HELD THIS UP AND WE DIDNT CHARGE HER AN ADDITIONAL DIME!! Our Truck returned to warehouse waiting on delivery address from shipper which was TBD as the customer didnt have a home to deliver to. Not our fault! Customer called and gave us new delivery address on 6/15/10 and we scheduled the next truck for delivery. We Delivered shipment on 7/3/11 (only 13 business days from the 15th as we state on contract delivery will be 7-14 days from first day of acceptance. At the time to pay this bill the shipper became beligerent, out of control, and we just wanted her done and to move on so we had given her a $400 discount upon delivery due to as she stated """being Late which was not the case so in the end she only paid $1716.00 by cashiers check and we did the overage on the inventory FOR FREE! NO CHARGE AND SHE IS STILL COMPLAINING?????....We simply wanted to get this nightmare customer over with as we did all we could to apease her but knowone could. Inventory was signed at pick up by the customer and by someone else at delivery as the customer was not there at any location... Looking through the inventory sheets that were signed...there was not a chest or a cedar chest or anything like that ever picked up or listed on the inventory sheets by our driver kendrix!!! All the paperwork is correct, she got a huge discount, she misplaced her cedar chest or forgot it at one of the 3 pick ups, we did a stand up thing by giving her a $400 discount...if anything she should be praising what a great job we did... THIS CASE IS CLOSED! WE ASSUME NO FURTHER LIABILITY! THIS CASE IS CLOSED@@ Robert Buck-VP SOUTH FLORIDA"