Air Around the Clock A/C & Appliance Service

They were $300 cheaper than the competition and are a much bigger company, so I figured they would be best able to provide service if needed. They arrived only a half hour after their promised time. There were two workers - one worked on the inside unit (air handler) and the other on the outside unit (compressor). They were polite and professional throughout and did their best to minimize any mess. They finished the work in five hours, everything worked fine (and is still working fine), and they did a thorough clean-up before leaving. They explained the new thermostat, routine maintenance on the air handler, and left manuals on everything.

The service rep was a pleasant professional. He provided a quote for replacement and was able to give a resonably quick fix so we did not have to live without air in the Florida heat for the time interval we needed for our decision on a service provider to complete the new installation. Although we did not go with this company, they were a strong contender on our list of service providers. The work was more than satisfactory and the quote for the new installation was not out of line.

Service rep came out to determine the problem. Charged $95 and was told if they made repairs they would credit this amount. A few days later a tech came to my home (hours after they originally told me they would arrive) and cleaned coils, and I was told the problem would be solved. A few hours later A/C completely cease to function. Another tech came by and said the unit did not have adequate freon. They filled with freon. Three weeks later A/C kept shutting off again. I called to schedule an apt.thinking the service visit would be covered. A rather oddball tech came out (again I waited all day). He was trying to determine what the problem was (whilst speaking outlloud to himself). He said that while he was placing his monitoring equipment on the unit the compressor seized. I was without A/C for hours after that. He finally replaced a part that he said was substandard and charged me an additional $165.00. I am still trying to figure out why I was not initally told that I had a substandard part. My A/C is still randomly shuuting off. I will not use them again.

My A/C bills were terrible and I found out that they had mismatched the proper unit for me. I had used them for ten years and suddenly they stopped coming. I called up and they said that I had to call them, which was ridiculous because I never called them in the past to come out. They don't guarantee any work, but they will do work which doesn't have parts cost under the contract. They failed to do this as agreed and now I don't use them anymore.

They did awesome! They were great. They exceeded my expectations.

Was told that they cannot give solid timeframe - only to call the day of the appointment and give a 2-3 hour window. If I am going to spend several thousand dollars with a company- I expect for them to meet with me on my schedule. Sorry- other a/c companies are more convenient.

They were very professional and punctual. They came out and gave us an estimate on the same day I called for one and replaced the unit the next day. They took their time with the install, cleaned up after themselves and removed the old units. The actual prices of the units will be less, after the manufacture rebate and the tax credit the units cost just under $2500.

I'm very happy with their work and have no complaints.

Instead of charging me for the service of the repair, they sold me a year maintenance plan which cost about the same. They charged me $180 for the job.

The company that eventually replaced the air conditioning stated the coils had not been cleaned in years. Air Around the Clock was not performing the service.

The gentleman who came by was punctual, professional, and very friendly. My husband and I bought a townhouse that hadn't been lived in in about 1.5 years, so obviously the A/C needed a tune-up. We ended up signing up with their maintenance program - would definitely recommend them!

I contacted them because their ad suggested they come quickly. They also deal with appliances and my oven was broken. Their scam is that they require an $85 just to come, but the promise is that they will refund that money to you if you actually use them to do the work. Regardless of what they do, if anything, they expect you to pay when they show up. I paid and then they said they had to get a specific part and they would be back. It took them nearly a month to come back. I called them and I'd take off work and they wouldn't show up. When they finally came they brought a second person and it was a fairly easy job just replacing a simple part. They tried to charge more than what the original estimate was, but I called them out so they had me pay a lower amount. I found out later that the service technicians are paid on commission so they are motivated to up sale.

The service personal worked quickly and efficiently. The dispatcher was short over the telephone. The dispatcher’s attitude was take it or leave it; which left a negative taste in mouth. The service tech was good and professional.

I appreciate that they respond right away. They are very good about taking instruction and working with my requests. I am happy with this service and I will use them again in the future.

They installed a new AC in 2005 and I have been using them since then. I made an agreement with them for the preventative maintenance of the AC where they check the system, the filters and the line. They do a very good job. They give a 10% off for the parts and don't charge for service call if the customers have the contract. I have redone the contract twice since 2005 and I was so pleased with them that the second time I made the contract for three years. I have never had to call them back for anything and they are very responsive. I don't have any complaints about them.

They came out and they were nice. They were on time. I didn't go with them, because someone else was able to give me a lot more information. They were cheaper than the company that I went with. They didn't do anything wrong, I just felt more comfortable with the other company. They were fine. I paid them $95.00 to come out and take a look at the problem. The quote was in the price range of the people that I went with. I would definitely use them in the future if a back up if I needed to, but I don't plan on putting another A/C in my house.

They were successful in resolving the issue. Their service has been excellent. I think they are very honest and upfront. They are also quick to respond.

They came out on time to do the work and they always did a good job. They were fine when they came out to my home. They were always good with their service. They were able to keep my air conditioner running. I originally started working with them because they had a coupon out and I purchased a service contract through them.

They took the stuff out of the freezer, put the new part in and put everything back. They did a good job and cleaned up well after themselves.

I was very pleased with them and my experience with them was very good.

They are excellent. Their customer service is great. They are dependable; they show up on time. They are also knowledgeable.

I have had a very good experience with them. They are very prompt and professional. They have very flexible hours, which is convenient. Living in Florida I always want to have my air conditioning man around.

I chose not to go with them because the guy was kind of rude. His name was Mark D. He tried to sell me additional services I didn’t need. Their price was kind of high too. I wouldn’t consider them in the future.

Outstanding service. They came when they said they would and the workers were knowledgeable and friendly.

Absolutely horrible company. One of my units wasn't cooling and I had a service contract with them, so I called them in and they sent someone to repair it. They told me that it was an old unit and they couldn't figure it out, but I would probably need a new unit shortly. They fixed it, and by the next day it wasn't working again at all. I had an even worse problem than I'd had. They sent someone back and then they gave us a price for a new unit. They did about $800 worth of work -- on top of the $200-$300 yearly contract I had with them -- with new parts. It still didn't work. I had to keep calling them. They finally sent someone who said that I needed a new unit. It was an absolute nightmare. I had at least five or six service calls from these people and every time somebody different came in and kept giving me different answers. By about the fifth service call, I wasn't sure who to believe, so I called in a different purveyor who works in this development that I live in. He came in, looked at the work that these people had done, and he said that they'd cut a wire, which is why my air conditioning wasn't working. He did about two hours worth of work up there and I haven't had a problem with it since, and that was about four months ago. What made me nervous was that after I joined Angie's List, I looked them up and they had an A1 rating. Afterwards, we called in an attempt to get a refund of our money and they wouldn't do that, and we've obviously never called them back to use out the term of our service contract. In essence, we lost about $1,000 with this company, which is a lot of money, especially in this economy.