Terminix - Plantation -Termite & Pest Control

For the past year they have never shown up for the appointments they give me. The girls in the office will give me an appointment. Then the night before the automated system calls to remind of the appointment. There is a 2 hr. window so I wait & wait & no one shows. Then when I call they will say the appointment had been changed & no one notified me. They will not even offer any discount for my time waiting for them.

We were scheduled for May 23 to be tented. The men came to tent at 5:15 PM and said they couldn't do it because we have a covered lanai (decking). My husband and I were with them and suggested they put plastic covering over the deck. They then called supervisors and went to front yard to talk, and after a few minutes, I went to see them and they had left - did not even tell us they were leaving. Called Terminix as we had all food out of house, arrangements made to drive 1 hour to Stuart to stay with friends, and 2 dogs - one that is 15 and can hardly walk. Of course, you do not talk to a local Terminix person when you call - EVER - no matter what day or time. You are sent to a call office in Tampa and they relay the msg - and someone will call us within 24-48 hours!! Since we were packed to leave, we did. I called and complained the next day but to no avail. The 'message center' sent msg to 3 people: Vincent Sodano, Thaier Malki, David Lamb, and Mark Katon. A couple of days later, David Lamb came with a 'Fumigation Expert', who left before I got to talk to him as he was in a hurry. David proceeds to tell us that these 3 deck boards *about 3 ft long - had to be removed. I told him 'that will not happen' because you would have to remove 70 x 30 feet of decking to get to those as it is screwed from underneath. Two days later, David comes with a company from Miami. The Miami guy looks at our deck and says 'no problem- just buy plastic and cover the boards'!!!!! We have never been fumigated in 30 years here and we knew what should be done and you - Terminix - did not!! It was common sense - cover the 8 x 10 ft of deck with plastic so the fumes could not get out. This happened about 4 days later and I told them to please get it done within a week so I wouldn't have to unpack and buy food, etc. Well, again, Dave said it would be June 23 (one month after our original date) BUT he said we would be the first one to be put on a list for a cancellation and that it would be sooner. I told Dave, so what you are telling me is that it will be done June 23 (no fitting me in earlier as that was salesman talk making promises) and so that was the case. I had several other termite people come to give me estimates - all which were lower. But I am a person that wants everything done right - even if I pay more. I searched the internet and found that Terminix was #1 of a list of 10 companies and that it had the 'Gold Metal' award and 85 years of experience. Not wanting to deal with a smaller company because if there were problems, I do not feel confident they will handle them. Thus, I choose Terminix . It was a horrible experience and I will be writing it up on other websites. You, Terminix, like many other large companies are living off your name - but your work and ethics say otherwise. What a disappointment. I would not recommend you to anyone.