Auto Transport - United Freight Of America

Description of Work: auto transport

Description of Work: Car transported across the country

Description of Work: Car Transport from FL to CT

Description of Work: Whole experience excellent. United courteous, respectful, knowledgeable. Good email communication; documents vis DocuSign. We were brokered to Caravan headquartered in Missouri. Only criticism was that I was called Monday morning and given about a 3 hr notice for pickup. Fortunately I was home the day. Driver named Ulugbek Nishano. Kept in contact with me until arrived. A gentleman. Polite, knowledgeable, careful. Watched loading process. Trip was from NY to Missouri. Arrived as planned in 2 days, car pristine. Kudos to Ulugbek.

Description of Work: Auto Transport

Description of Work: Move car from Illinois to florida

Description of Work: Transport a vehicle from Indianapolis to Florida

Description of Work: Auto transport from North Las Vegas, Nevada to Coeur d'Alene, Idaho.

Description of Work: Transport auto

Description of Work: Auto transport

Description of Work: I reached out in regards to a cross country move. When offered the services, it was basically that you can get the basic service but if you pay an extra $300 for guaranteed service, they would pick up the 2 cars we were shipping between June 23rd and June 25th. We were emailed by Ely, who was our rep, and told they would be picked up Tuesday June 24th. Then, when we didn't hear again, I emailed to see when they were coming. He said he would reach out. Then I was called and told that the truck picking up our cars broke down. I understood. I was disappointed that we got a rental car for nothing, but I understand that things happen. They promised to make it right and get someone else. They didn't call back but emailed me information for the new driver. No one ever reached out after that. June 25th, I called the number that was emailed because they didn't call. She said her dad was the driver and she was the dispatcher. She said she would give me a definite time in the morning. She never called. I called again. She said he'd be there around 1 pm. 12:45 and I heard nothing. I called and she texted. She said she would see where he was. Then she said 6:30. I told her we had to leave our house (it was packed and loaded) and wouldn't be home but would give a new pickup location. 6pm came and no call or text. I reached out again. She now said 9 or 9:30. I said we had a very early flight and had been waiting for this pickup all day. She said 9:30 guaranteed. I told her I was frustrated that I had to initiate every communication and she PROMISED she would tell us when he was 10 minutes away. She didn't. My husband and daughters waited until the driver got there at 10 pm with a duly truck and a trailer. He had no other cars and no room for other cars. The pickup was Friday at 10 pm with no other stops and the cars will be dropped off on Tuesday. It is an 18 hr drive. I emailed Ely twice with no response. I left a voicemail and he texted to tell me he would call me the next day. At 4pm CST 5 pm his time, I hadn't heard anything so I texted him. He called and I let him know what happened and asked him to make it right. I told him we paid the $300 for guaranteed service and tried to be patient but I think he should make it right. He told me he had to pay $600 out of his pocket for our cars to even get picked up. He is my service provider and I've paid him for a service he didn't deliver and he is telling me that I should feel, not only sorry for him but grateful that my cars are on the way. Seriously????? My husband's car was transported by Blue Star by his company and they were cheaper and got his car here in a day and a half with fantastic communication. Ely told me he was sorry he even made the effort to get my cars transported. They aren't here. They are supposed to be here tomorrow but he basically told me he was done helping me because I asked him to make the situation right. I have never experienced anything like this and he told me the driver may have my kids cars - with things in them - at his house because maybe he wanted to spend the weekend with his family. Now I am fearful because of the complete lack of customer service or empathy for our situation and he's mad at me - his customer. I've never experienced anything so bad. I just want the $300 refunded because we clearly didn't get a guaranteed service.

Description of Work: auto transport

Description of Work: We had our car transported from Plantation FL to Fayetteville GA. The transport arrived on time and the car was securely loaded on the truck. It was delivered on time and we encountered no problems. We dealt with Guy and he was very helpful

Description of Work: Transport my car from Tampa to Chicago.

Description of Work: Shipped a car from MA to MI.

Description of Work: transport auto from Orlando to Boston areas

Description of Work: They called me back quickly after I asked for a quote to move a car from Seattle WA to me here in Connecticut. They made it happen very quickly and with assurances that it would go well... and it did! Their price was the lowest, and something that I thought would be a huge pain in the neck was all resolved quickly and easily.

Description of Work: Shipped a recently purchased car from Scottsdale AZ to Cincinnati, OH

Description of Work: Nichole helped me get a vehicle that was purchased from Michigan to Alabama by finding a transport company to pick up and deliver the vehicle to me.

Description of Work: Used United Freight of America to ship a car from Michigan to Florida

Description of Work: Very happy with service.

Description of Work: Picked up and delivered car from Ft. Lauderdale to East Hampton NY in enclosed carrier.

Description of Work: United Freight got my SUV safely from Florida to Northern California.

Description of Work: Shipped my car

Description of Work: Car shipping service from Boston to Miami.