Stackhouse Plumbing Solutions

Revised review. Originally wrote a review for service provided on 6/16/20. Review was negative based on my experience with the plumber. I subsequently spoke with Howard, one of the owners. He reported problems with that plumber and actions taken. Howard was very understanding, responsive, and made a fair adjustment to the cost of the repair. This appears to be a case in which the employee's actions unfortunately reflected poorly on the company. I am quite satisfied after having spoken to the owner of the company and would use Stackhouse Plumbing in the future.

Michael showed up within the hour. Other companies had told me even if it was an emergency, Monday or Tuesday was earliest. Micheal texted he was on the way, rang the doorbell, and listened to my issue. He began work immediately, replaced the valve, and doubled checked it was not leaking after installation. He checked that the toilet was filling properly. HIGHLY RECOMMEND!!!!!!!!!!!!!!!!!

Wouldn't give me a quote ahead of time. He asked me what type of faucets I have. Spent most of the time on his phone and played with my dog. And the drain plug was supposed to be $189 charged me for $100 just for him to show up and not do anything for. Overall very unprofessional and I was not impressed at all. Felt very taken advantage of by. I have tried to contact the company several times and no one has responded to me, it has been over a week since project been attempted

We signed a contract for $1695 with Drew Stackhouse or Stackhouse Plumbing/Poppy's plumbing for a convert tub into shower in our ONLY bathroom/shower with demo included (basically remove tub, remove some tiles) mold valve removal, new shower pan install with curb . The agreement was signed on 5/18/2020 with job to start on 5/20/2020 ; paid the first installation of 50% ie 847 via chq .The retile was to be done by a different person...Below is the sequence of missteps by Stackhouse Plumbing/Poppys plumbing and loss of our trust on them based on the sequence of events. May 20th, no one showed up in the morning as agreed and I got a call at 12:51pm saying the appointment will be moved to May 21st , so already got off to a bad start but at LEAST we still have our TUB still intact so we can shower at home . Got a call at 9:50pm from Drew saying he has an emergency at Orlando etc and that it was going to be a late night etc so he cant make it for May 21st morning now, AGAIN , disappointed but we still had the tub so we agreed to have the appointment moved to May22nd (Friday ) . On May 22nd at 8:27am Drew says he is on his way and then at 9:37 am he txt that he was "Rear ended" and casually says he "be a few",one would think "be a few" means maybe 1 hr etc ? AGAIN we empathised and again agreed for the appointment to be moved now to May 27th as per Drews request ....you would think with so many delays any business owner would feel the guilt and try to prioritize the customers they delayed on and get the task done ASAP like on May 26th on priority ,but that did not seem to be the attitude. May 27th came and Drew txt saying he was on his way and 2 of his demo team members were on their way..the demo team of 2 arrived at 9:45am and asked we "what we were doing today ", to which I had to explain to them what the plan was.They worked from 9:45am to about 11:30am and the tub was removed , they did not clean up the job site well and left without any further instuctions for me or even indicating to me that they were leaving. Finally, Drew arrived at about 2pm and it looked like there was a pipe that was obstructing the shower conversion project and it needed to be moved to the side , he said he would do it for an additional $850 . I decided to not do that and asked him to simply install a good quality tub like the way it was before and requested for a price revision ,but he said the price will have to be the same ie $1695 even though we were not doing a walk in shower conversion now...desperate as we dont have a tub now in our ONLY bathroom, I agreed and was promised that it would be installed on May 28th . On May 28th Drew said he had to leave for a family emergency and dropped the tub and some tub parts at around 1pm and said he has some folks coming by to install the tub in a few hrs., he said he has some other important big projects he was trying to get some business from and made me feel like my work was not important..I looked up the price of the tub and saw that Drew was pushing a 150 dollar tub as a 340 dollar tub , I quickly countered by showing a snapshot from home depot website for $150 (same model # etc) and got an excuse that apparently his supplier was cheating him..at this point I got very annoyed and very very concerned that we might be dealing with someone who is not very honest. I started looking up what is the average price in tampa for tub removal and install and quickly realized that we were paying TOP dollar ,almost double the standard amount for this basic tub removal and install job - Basic because its a cheap budget tub being installed in a Single family 1 story home - it cant get much more basic than this in the plumbing world I guess. I came to realise this because if you look up the cost of (lesson learned, ALWAYS do ur cost research first ) and not even getting basic responses...so I text back saying I did not trust Drew any more and was going to have to do more research and get more quotes and might cancel my project with Drew...Ironically, Drews people that were supposed to arrive later THAT day to install the tub and did not know that I was very concerned, bailed out themselves and did not arrive on May 28th and they requested to show up on May 29th...I simply told them that their services were not required. As of this point, there is not tub, its a weekend and we had to start from scratch to get new quotes ...I had to join a nearby gym just to take a shower while this quote research was on . Finally after interviewing about 3 new plumbers we found one that was reliable and always kept us informed ..the tub install was done for $485 , there was some challenges in installing the tub as the fit was very close, but the plumber said he won't increase the price of the install beyond the quoted price..he also installed some additional convenience features like access panels...So once the tub was finally installed June 8th ,it was time to shop for tile install and that finished on Jun 18th ..finally we have a tub and tiles. Meanwhile since May 29th we have been asking Drew for a refund of some money because 847 for a 1.5 hr demo that should cost not more that 250 and a tub that should cost 150 and some additional parts that maybe cost about 30 ...So Drew actually owes us about 400 and if honest, he would have returned all the money no questions asked because he was the one who set his own schedules and broke his own...its July 7th today and we are yet to see any money from him. I would not hire Drew/Stackhouse or Poppys for any Plumbing tasks.