HouseMaster

Upon initial contact with HouseMaster, they seem to be very professional. But the service stops there. If you have an inspection done and there are no problems you can rate them an A. But if you have issue arise, then the rating drops to an F. They are very unwilling and unresponsive in dealing with a problem. When requesting an inspection, an office person will take your request and schedule the inspection promptly. When you have a problem after the inspection is done and paid for, you are limited to only contact by email, and to get a response to your email takes a week each time. When you do get a response, they think of every way to not stand behind their guarantee. I know some reviews say they spent hours doing their inspection. The inspector spent an hour at the most doing my inspection. Right away I had a problem with the shower leaking through to the next room. Also the cabinet floor under the kitchen sink had previously experienced a bad leak and there was black residue 'mold' and a sagging bottom. My realtor said for this not to have been on the report was inexcusable. (I have included pictures) they finally agreed to have their handyman repair the kitchen cabinet and grout the shower...which was not the problem. Their handyman gets a C Minus. He painted the piece of wood before installing it and got paint on my driveway and garage floor. Caulk was smeared 2 inches up the side of the cabinet from the bottom and he created a leak in the sink plumbing. It wasn't leaking before the repair and afterwards it was. I did not allow him to work on the shower. After six weeks of disputing, I took the responsibility of the shower repair.

Chuck Starrett from Housemaster was referred to us by our realtor. We called and were able to schedule an appointment within just a few days to fit our schedule. Chuck arrived promptly and clearly explained all the services his company provided and what we could expect as a result of the home inspection. He gave us a booklet which outlined the policies and procedures, answered all our questions and proceeded to do a thorough complete of our 1685 sq. ft. home. He was here for several hours and told us we would receive our report via e-mail within 24 hours. And we did! The things he had pointed out to us which needed repair were detailed in the report and accompanied by clear color photos. When we met with our warranty representative we handed her the report, with the photos,. Everything will be taken care of thanks to Chuck's thoroughness.

Rob and Michelle were very thorough and in my opinion went above and beyond. We purchased a foreclosure and had many concerns. They spent 4-5 hours at home which is 2300 sq ft with large attic and 3 car garage. Gave us good info on our WDO problem, water leak, and other issues. Most importantly what most fail to take into consideration is they do best with what they can do. They don't have X-ray vision nor do they have a crystal ball. Both Rob and Michelle did their due diligence and I appreciate that!

Rob Southard did an inspection on a commercial building that we were purchasing. They were on time and very thorough. Previously I had also used them for a wind mitigation inspection on my house and it saved me $450 off of my homeowners insurance policy. I recommend Housemaster to everyone that I know.

Got a home inspection and was referred to house masters from or realtor. The inspection didn't take long and we were told the only issues with the house were some termites in the attic and that it could be spot treated. Got the house spot treated and then a few months after moving in saw swarming termites-house needed to be tented. Also paid for lead paint test and never received any results. There were many other things as first time home buyers we would've liked to have had the inspector tell us-like the AC duct work having major holes...the kitchen counter top not being attached to the wall...certain light switches that didn't work. They were nice and professional, but would not use housemasters in the future.

Robert and Crew were extremely professional and courteous. It is a shame that more companies could not take into account that people do matter. They were the most informative and helpful company during the entire First Home buying Process. Thumbs Up!

Overall we are very pleased with them. Robert and Michelle spent a few hours going over everything in the house. A very detailed report was supplied with many photos. When we took possession of the home, the toilets started to act up. I emailed them to inquire about the home guarantee and they responded within hours. We set an appointment for them to come back and check the toilets out the following day. They advised us that if we had any other problems then we would discuss our next step. Robert and Michelle are very kind and professional people and I would recommend them to anyone.

They missed some major things wrong with my house (ex: active termites), then were unprofessional and uncooperative about trying to remedy the situation.

As an insurance agent, I deal with home inspectors on a daily basis. I chose Housemaster Home inspections to inspect my own home because I had heard good things about them from my customers. I was completely impressed with their knowledge as well as their professionalism. The wind mitigation inspection they provided me caused my homeowners insurance to go down by $350!! Our insurance agency now refers all of our customers to Housemaster Home Inspections. Our clients always seem happy when dealing with them and they are helping to save them a whole lot of money off of their homeowners insurance. In addition, they guarantee all of their work.

I am so pleased that Housemaster's Home Inspections handled my order quickly, efficiently and accurately.