West Shore Home

Copy of my Google review - WSH claims someone will call us but nada. Update 1/30/20: 48 hours since the 'owner' commented below and still no one has contacted us 'shortly' or otherwise. NIGHTMARE continues on and on with West Shore doing nothing. If you are keeping track I called them the first part of December 2019 to get a final inspection and problems resolved. It is roughly SEVEN weeks since that call and nothing has been done or fixed and quickly approaching the SEVEN month mark since we signed our contract for a 1-2 day install. It seems once they have their product in your house you are at.their.mercy. Update 1/25/20: after not calling or showing to fix the caulking and window kit, as promised, last week on Monday they left a msg. Spoke with Crystal yesterday. She is new to the office. No notes on our case about the window kit. She will speak to the install manager who said he would pop in last week to fix the issues... now we await her return call. No appointment made to at least fix the caulk so we can put the sink in. If you are counting like we are we are now at the 6.5 month marker since we signed our contact. 6 months of ****. RUN! DO NOT HIRE! Contract signed 7/11/19 and bathroom remodel not completed and today is 1/21/20. Caulking needs to be fixed and window kit needs adjusting for pooling water. Was promised it would be fixed last week. Lots of promises and they fail every time but gosh they are super nice about it. We still have not installed our vanity due to work they need to repair and the vanity would block access to the area. ISSUES WE HAVE HAD: They ordered wrong shower pan. Wanted to 'make it work'. Had to order another one and that delayed installation by weeks. Installed pan and walls. Shower pan loudly squeaked. They said it would go away once dry. It didn't. Window kit installed and was CROOKED. They had to the rip walls and pan out and reinstall. They tried to just cover the walls instead of properly fixing the problem THEY created. Measurements now off for glass doors. They were supposed to order the right size. PROMISED me it would be corrected. Later arrived with ORIGINAL doors and said they could 'make it work'. Offered a laughable 'discount' if we accepted the old doors so they would NOT have to order new glass doors that they already promised they ordered. Shower door is ridiculous. Can't open it all the way or it will hit the toilet. Was told at design inception it could swing inside and we can enter the shower that way. But if it swings into the shower you can't squeeze around the door and the frame to actually get.in.the.shower. BAD DESIGN. We told them we wanted shower doors - they designed it. PROMISES made of correcting the problems. They all agree what we have gone through isn't acceptable. Keep hearing promises of financial compensation. And surprise: NOTHING. In October they were running ads saying if you signed up now and your remodel wasn't done by Thanksgiving it would be free. Well. We signed up in JULY and it is now JANUARY and it still isn't right. We couldn't install a toilet until we were certain the pan/shower walls were right because we couldn't install our floor for fear something else was going to go wrong. NO SPARE TOILET FOR 5 MONTHS. FOUR ADULTS, A NEWBORN and TODDLER sharing ONE bath because they couldn't DO ANYTHING THEY PROMISED. And finally. I am sure within the hour they will be calling me saying they will take care of us but they can't do anything unless I take this review down.