Mr Pool Inc

I have never dealt with such rude people in my life. The customer service is appalling. If purchasing from them be careful. I am in need of a new liner and purchased the pool from them 4 years ago. They do not have the 30 gauge liner that I need. I asked if they would order me one and he said no. Because I am unable to purchase the liner from them they would not give me the name of a contractor to help install. Read about them on Google reviews it’s everywhere. I did find a great installer but no thanks to Mr. pool!

Attempted to contact Mr. Pool some 10 months after purchasing a $7,600 (retail price but spent $5,750) hot tub due to needing some servicing done due to a small leak in a pump. This company does not offer service but instead refers the customer to the manufacturer (who I HOPE will accommodate us and honor their warranty). The "manager" was far less than helpful and nearly rude. A good place to purchase price-wise but a bad place to expect service after the sale.

We needed to get the liner installed to obtain insurance even though the pumps could not be connected as we were doing construction. A month after the liner was installed we had Mr. Pool move the pump and lines. After the pump was connected we suspected that the pool was leaking. Larry from Mr. Pool came out and put epoxy on the steps as he thought this was where the leak was. By Dec it was obvious that the pool was leaking. I contacted Larry and he felt that it must be something in the pool - the steps or old lines. So I called Leak Wizard. Leak Wizard came out and thoroughly evaluated the pool. The only leak was at the skimmer where the skimmer plate went over the liner. The liner had been installed incorrectly. I called Larry immediately and he indicated that he would cover the cost of Leak Wizard as the skimmer plate was installed incorrectly. I faxed the invoice to Larry. I heard nothing more until the end of January when Leak Wizard called me to let me know that they had not been paid. I emailed Larry and asked him to pay the invoice as he said he would. He emailed me back to say that there was only a 30 day warranty and he mistakenly said that he would pay the invoice. The pool was not up and running within the 30 day warranty, which Larry knew, so that it was impossible for us to find the leak within that time frame. In addition, he committed to covering the cost of Leak Wizard. Rather a disreputable company.

It was a house that we bought in foreclosure and it looked like crap. They made it look brand new. They were prompt and there when they said. They stuck to their quote. We have monthly service with them and we are about to buy a new hot tub through them.

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