Florida gas and plumbing

Purchased 50 gal water heater from Clearwater Gas Utility. They referred me to Florida Gas & Plumbing for installation. I asked Clearwater what installation would cost & she put me on hold & called them to ask & came back saying it would be $650, which I thought high because the water heater with a gas customer discount was less than $500. I told them we have natural gas service & 3 gas appliances but are changing our old electric water heater for a gas one & it will sit in the garage next to our gas dryer so I know the gas line is there. Florida Gas showed up on time, 2 guys, and began work draining my old electric water heater. 30 min later they come tell me their boss says installation will be $1600-1800. I protested, my son protested and as a mechanic he tried to talk to them noting there was no way there was that much work. We told them we could not authorize that. They then demanded $200 for the call. I noted I was very unhappy and would give their company a bad rating online and that no one should be subjected to that kind of bait and switch. Their office, Claudia, called me to discuss it and was belligerent and screamed. She threatened to call my son’s work and talk to his boss. After telling her that was vindictive slander and was actionable, I hung up. She called back and left a voice message that she was going to place a lien on my house. This is a really bad company in my opinion and I would not recommend anyone use them. It appears that with the Gas utility recommending them, they charge whatever the traffic will bear and turn mean if you question their fees.

The work was performed in an outstanding manner. He was delayed because of an earlier job - not really his fault - he needed to finish the earlier job. No complaints - excellent service!!

Tanya was responsive to all phone calls. She called back the same day or the next morning. No project goes perfectly, but Tanya and Rich did everything in their power to assist me and advocate for me when there was a turn over in permit inspectors. Tanya called and/or emailed every day until the issue was resolved. I am beyond happy with their work, their attention, and professionalism.

.

To start I had a hard time finding anyone that worked on propane furnaces. I finally found Florida Gas & Plumbing. I called them and Rich (owner) came out the next evening. He said I needed a new thermostat, but would have to order it. He rigged my furnace so it would work till he got the part. As soon as it came in he was right here to put it in. He was very nice. And charged me a very good price. I will call him when I need anything done.

Rich came out to look at job, gave me a date of when they would be able to do the work and showed up when they said they would.I was given an explanation of what would be done and why. The work was done neatly and completely in a timely manner.