Troendle had been recommend by a neighbor who was very happy with their work done about three years ago. And their reviews on Angies list were very good. We also visited two other well know flooring companies in Pensacola. Troendle had the hardwood we wanted and we set up a time for an estimate. Mr. McAbee was very prompt and informative, took measurements and said he would email with estimate in a few days. He offered some options which he would also price out. When we did not receive the estimate after a week, I called him direct and he said he was still waiting for pricing from the vendor. I then called him again after waiting another week, still waiting on vendor quotes. After a month and still no contact from Troendle, we bought our hardwood from another reputable company. -- I looked back on previous reviews on Angies list and realized that this is the first one show for Troendle since 2015. Perhaps something has changed at Troendle and they no longer deserve the "A" rating.
Description of Work: Remove old and install new HW flooring in living room and master bedroom, approx 650 sq.ft. total
Rating Category
Rating out of 5
responsiveness
2.0
punctuality
5.0
Susan B.
08/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Mr. Watson was very professional and offered us several options to correct our problem. The information he gave us was very helpful and allowed us to make a decision on having the flooring installed in our old furnace opening or having the entire section refinished. He was very knowledgeable and provided us with a very reasonable estimate in a very timely manner. His attention to detail was excellent; in addition we received a follow up call from his office a month later regarding the estimate and was very much appreciated. I would highly recommend Troendle Hardwood for any type of flooring refinishing or replacement.
Description of Work: He provided an estimate for replacing/repairing hardwood flooring where our old floor furnace use to be located and gave us a cost range depending on what we wanted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
cheri S.
06/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Went smoothly and couldn't believe how fast !
Description of Work: They weaved in new hardwood glue down flooring into existing floor . It looks like it has always been there ! They we fast to respond and showed up when promised and charged the price quoted .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Troendle Hardwood Floor Co
Thank you Ms. [Member name removed]. It was a pleasure working with you on your remodel, and we look forward to assisting you with any future wood flooring needs.
Richard S.
05/2015
4.0
flooring contractor, hardwood floor
+ 0 more
I visited their store last fall in search of flooring to match my existing teak. The two sales people on the premises were extremely helpful and professional. And while I purchased material from another supplier, I would not hesitate to return to this store because of the individuals representing the company that day.
Description of Work: Sales consultation
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Troendle Hardwood Floor Co
Thank you for your feedback. It is regrettable that we were unable to supply you with the flooring you sought. We pride ourselves in our customer service, and it is always nice to hear feedback; especially for a job well done even though we could not provide the client with their desired outcome. I look forward to working with you on any future wood flooring needs. Sincerely, Rhonda Stanton Troendle Hardwood Floor Co., Inc.
The work was completed in 4 days, arrived on time and worked all day, kept everything clean and after picked up all wood pieces from that days job. I love my floors Thanks again Rhonda Gene and installer Chris Great Team!!!
Description of Work: Remove carpet in bedrooms and closets and replaced with Asian Teak Hardwood Flooring . BEAUTIFUL
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beverly W.
06/2014
5.0
hardwood floor, flooring contractor
+ 0 more
unknown
Description of Work: We had approximately 1500 sq ft of hardwood floors sanded, filled and stained. Our floors were a left mess from a different less expensive company and Troendle fixed it. We wish we had gone with them the first time. We are thrilled!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Merrill R.
05/2014
2.0
hardwood floor
+ -1 more
See above, complete lack of professionalism and responsiveness.
Description of Work: Company provided quote and estimate for service, but did not adequately explain what would be needed to be removed from the house in order to do the floors. Perhaps this was a honest misunderstanding on our part, however when job was cancelled and I tried to reschedule, company did not return repeated phone calls. Complete lack of professionalism and responsiveness, you would think if they did not want to do the job they would just outright tell you.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$10,000
Response from Troendle Hardwood Floor Co
A rebuttal given to the review/complaint given by [member name removed] on May 4, 2014. Any negative issue regarding our company is taken very seriously as we live off of referrals. In July 2012 when we were first contacted by [member name removed] to provide pricing to repair, sand and refinish the floors in his home. We were unable to provide firm pricing on the repairs, as the floor was covered with furniture and rugs. We noted that the repairs would be priced out, after the furnishings were moved out. He was advised that the work would take 2 – 2-1/2 weeks to completed, possibly longer if there were extensive repairs. In addition to a “What to expect” sheet, his contract contained the following note: NOTE: ALL FURNITURE TO BE REMOVED / REPLACED BY OTHER. IF WE ARE REQUIRED TO MOVE FURNITURE LABOR WILL BE INVOICED AT $85.00 PER HOUR. ALL ELECTRONIC ITEMS MUST BE DISCONNECTED & RECONNECTED BY OWNER. ALL SMALL, BREAKABLE AND/OR PERSONAL ITEMS TO BE REMOVED BY OWNER. OWNER TO PROVIDE STORAGE AREA ON SITE (i.e. STORAGE POD) [member name removed] called back in early September and stated that he needed a FIRM price for the work, and that he wanted the work completed in phases so that areas could be completed separately to avoid having to obtain a POD. We again reiterated that repairs would need to be priced out after we could see the floor to determine what repairs were required. We provided revised pricing to include the estimated time for the furniture moving and for the masking off of separate sections of his home on September 10th. He was advised that each phase could be expected to take a week to complete and move the furniture back after the finish had dried. [member name removed] called and scheduled for the work to be begin on October 11, 2012 while he and his family were out of town on vacation. The day prior to our scheduled start date, we received a call from [member name removed] to verify that we were beginning the work and to provide details on obtaining a key for access to the home. When we arrived to begin the work, we discovered that the owner’s had done nothing to prepare for the work to be performed. Dishes were left on tables and counters, children’s school work was left on the table, china was still displayed inside the china cabinet, clothes were left on the floor, and computers were left on and logged in. When we called him at the airport, he stated that he was use to the military movers taking care of everything. We explained that we could not complete the work with all of the personal items, electronics and breakable items throughout the home, and provided a written notice of this information with a refund of his contract deposit. He was understandably upset, and we offered to work with him when he was able to reschedule. [member name removed] did call a few times after several weeks had passed. He stated that he was ready to have the work completed. Regrettably we were unable to meet his time schedule due to work that was already scheduled, and he never re-initiated his contract because we could not schedule the work until weeks after he contacted us. We typically are booked 2 – 3 weeks out on scheduled work with some time frames of 4-6 weeks out. Our schedule is set in advance, and we rarely fail to meet our schedules. We respect our home owner’s time and the stress levels caused by the upheaval of the household for flooring work to be completed. No home owner wants their floors started, then to have the company stop working on their floors so that someone else’s floors could be done. For this reason, we schedule work in advance so that we can ensure that each home receives our undivided attention and the best quality of work. If a home owner is unable to schedule work in advance, regrettably we are typically unable to help with their project. In our opinion this makes us MORE professional and not less. However, we as well as our customers are not perfect. It was determined to be in our best interest to let this customer choose another contractor, which is the reason his deposit (less an $85.00 service fee) was refunded. This decision was repeatedly validated by our inability to meet his time restraints for the work required.
Brian R.
03/2014
5.0
hardwood floor, floor cleaning
+ 0 more
It was difficult to get the services scheduled. This was a whole house renovation and getting the other subs finished and the house heated so we could get on their schedule was a challenge. Rod and Rhonda let me know they were booked four weeks out. The work they did was excellent. The house is over 50 years old and the floors had never been redone. They look great. Tip: Cover EVERYTHING with sheets or plastic, especially the walls, windows, shelving and the kitchen. The sawdust went everywhere and I spent as many days as they worked cleaning the house. And I still have not gotten it all.
Description of Work: Refinished 1,200 sq ft of Red Oak floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Jennifer J.
03/2014
5.0
hardwood floor, flooring contractor
+ 0 more
The consultation was thorough. We had all the floors in our 1950's home repaired and refinished. We also had new floors installed in two rooms of the house. All work, new and old, matches perfectly. The job was completed in a timely fashion. The crew was well mannered and focused on getting the job done. We will definitely use them again to complete the floors in the rest of our house.
Description of Work: Installed/Refinished/Repaired Wood Floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick C.
02/2014
4.0
hardwood floor
+ -1 more
They did a pretty good job.
Description of Work: Replaced water damaged wooden floor and a couple of other areas.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
punctuality
5.0
Yes, I recommend this pro
Nicholas R.
08/2012
5.0
flooring contractor
+ -1 more
They were extremely helpful with my questions and gave me advices on how the job is done.
Description of Work: I got an estimate from Troendle Hardwood Floor Co. for hardwood floors. I bought a few supplies from them.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$100
Judith O.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
I was real please with them and they did a really good job. They got it done quickly and really well. They came a couple of days early to do the work. The installer did a super job and I will use them again in the future.
Description of Work: I used Troendle Hardwood Floor Company to put hardwood floors in one room of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
David D.
08/2011
5.0
hardwood floor
+ -1 more
I called and set up an appointment for an estimator to come. He called ahead of time and arrived on time and spent at least 45 minutes at the site he explained what needed to done in each room to get the best finish. He took my email address and I had a detailed proposal that afternoon. I paid a deposit and they put me on the schedule for a time we both agreed on. They called early that first day to say they were on the way and showed up on time. Two men came with company shirts on and a company logo on the vehicle. They explained what they were going to do and approximately how long it would take (3 days). They worked a full day each day they were here completing what they said they would do when they said they would do it. Someone from the office called each morning to tell me they were on the way and when I could expect them to arrive. When they completed the work they gave me an invoice for the balance and very detailed instructions on how to care for the floors. I am supposed to get a call from the estimator/inspector from Troendle within the next week so he can come out and check the work once the floors are cured enough to walk on. The floors look great I am very satisfied with the work. I used them based on a previous report from Angie's list and I am glad I did. It was refreshing to deal with a professional company.
Description of Work: I had several floors screened and refinished, I had an entire room sanded to bare wood and restained and refinished I had an area 4X6 that was patched, sanded to bare wood restained and refinished. I had a set of stairs hand sanded and refinished. I had a floor reducer moulding custom made for a door threshold.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,750
Stacey L.
10/2010
5.0
hardwood floor
+ -1 more
The process took a week and was completed on schedule by two highly skilled, professional men. The estimator was very diligent in following up with me on the progress of the job. I don't recommend living in your home if your have your floors refinished. There is a tremendous amount of dust even with the dust controls that they have in place. This cannot be controlled by the contractor, but is just part of the process. You can't go wrong with this highly professional company.
Description of Work: They refinished approximately 800 square feet of parquet wood flooring that was original to my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
John D.
09/2010
5.0
flooring contractor, hardwood floor
+ 0 more
Our indoor fire sprinkler broke and flooded the first floof of our home. Rod came out immediately and met with the adjuster and water remediation company people and coordinated the timing of repairs. His crew was timely, professional, careful, and the work was completed on time, on budget, and beautifully. We had used Troendle previously in 2005 when we restored an historical home. Rod and his crew sanded , repaired, and refinished all the floors in the 2 story house- again without a hitch.
Description of Work: Removed and replaced, sanded, stained and sealed oak hardwood flooring in living room, dining room,and eat in kitchen. Removed and replaced baseboard and moulding.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Floor Cleaning and Waxing,
Finished Carpentry and Woodworking
FAQ
Troendle Hardwood Floor Co is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 4:00 PM
Tuesday: 7:30 AM - 4:00 PM
Wednesday: 7:30 AM - 4:00 PM
Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 4:00 PM
Saturday: Closed
Troendle Hardwood Floor Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Troendle Hardwood Floor Co offers free project estimates.
No, Troendle Hardwood Floor Co does not offer eco-friendly accreditations.
No, Troendle Hardwood Floor Co does not offer a senior discount.
No, Troendle Hardwood Floor Co does not offer emergency services.
Yes, Troendle Hardwood Floor Co offers warranties.
Troendle Hardwood Floor Co offers the following services: Custom, installations, repair, restoration, sanding & refinishing of hardwood floors.