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SEARS

Appliance Repair, Appliance Sales and Installation, Vacuum Cleaners,

Reviews

3.910 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
10%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
4.0
value
3.9
professionalism
3.9
responsiveness
4.0
punctuality
4.0
Showing 1-10 of 10 reviews

David W.
07/2015
2.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


GWEN D.
05/2014
1.0
roofing
  + -1 more
They damaged the decking and broke pipes that led to flooding in the kitchen. They worked a haphazard schedule and took several weeks to finish a job that could have been done in a couple of days. New roof no better than old one.
Description of Work: Roofing.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,500

Andrea C.
03/2014
5.0
appliance sales
  + -1 more
This set is only our 4th in all those years and through 18 changes of duty stations!! The set we just replaced we have had over 25 years!
Description of Work: We looked for new washer and dryer. My husband is retired from the Navy and we have had only Sears appliances in the almost 50 years of marriage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

William M.
03/2014
5.0
appliance repair
  + -1 more
Service tech arrived and quickly analyzed the problem of lack of proper heating in the water tank. Replaced and checked the new lower element controller and also checked the temperature-pressure relief valve. Water tank was still under warranty and the only charge was for service call and repair, which was very reasonable.
Description of Work: Replaced lower heating element controller in electric water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William D.
03/2014
2.0
appliance repair
  + -1 more
Contacted Aand E Service via Maytag website to diagnose and repair 9 year old Maytag Dryer. Turns out that Aand E Service is Sears. Steve showed up on schedule and looked at the unit. Said it needed a logic board and it would have to be ordered and shipped to my house. Then I was to call and schedule a tech to come out and do actual replacement install. Payment made up front for labor and part. Part showed up within a week. Called to schedule tech and it took some effort due to bad weather at Sears call center in NC. After multiple transfers we finally got the tech scheduled. He showed up, put the part in, and drier immediate showed signs of same problem. At this point he said we could get a credit for the part we already paid for and he would order another part. At this point the repair was going to cost nearly as much as a new drier. I said no thanks. There were only two possible bad parts. I ordered the other part myself from online source and installed it myself. Now, I'm having a hassle trying to get my refund for the first part installed. They cashed my check quick enough, but tell me it will be a month before they issue a refund. So, to summarize: Drier needed one to two possible parts. Tech mis-diagnosed and ordered part not needed. Paid tech $430 ($137 labor and $293 for part) Once that part arrived I had to schedule new service call. Tech installed part and it became obvious it needed the other part. New part was going to be $530 plus additional $100 labor. Online the part was $225. Ordered and installed myself - took less than 20 minutes. Still waiting for the $293 refund. Told to expect it in a month.
Description of Work: Provided diagnosis of inoperative Maytag drier. Turned out to be incorrect diagnosis.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$140

Charlotte C.
05/2013
5.0
appliance repair
  + -1 more
They did pretty good. The only problem was the people who put the siding on put the wrong color.
Description of Work: They installed some siding for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Les A.
06/2012
4.0
vacuum cleaners, appliance sales
  + 0 more
We have bought our refrigerators there and other things before. I will go back there.
Description of Work: I purchased my vacuum cleaner from Sears.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Mary Frances B.
05/2012
5.0
appliance repair
  + -1 more
They were prompt and took care of the repair. They also looked over the dryer itself. They were efficient, and I was pleased with them. I would use this provider again.
Description of Work: They replaced the door latch on my dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$166

FRANCES K.
11/2011
5.0
appliance repair
  + -1 more
It was fine. They responded rather quickly and did a good job. The quality of the work was very good.
Description of Work: Sears takes care of my large appliance repair. The bottom burner had burned out in my stove and they repaired that the last time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Shannon D.
04/2011
1.0
lawn mower repair
  + -1 more
They gave us the runaround in terms of scheduling the appointment. They didn't come. We called and they had canceled the appointment without talking to us. We talked to supervisor and he was being really snotty. I couldn't talk to the person doing the repair. Their customer service was rude.
Description of Work: They were supposed to repair a lawn mower.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


    Contact information

    7171 N DAVIS HWY UNIVERSITY MALL, Pensacola, FL 32504


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Sales and Installation,
    Vacuum Cleaners,
    Roofing,
    Lawn Mower & Power Tool Repair

    FAQ

    SEARS is currently rated 3.9 overall out of 5.
    No, SEARS does not offer free project estimates.
    No, SEARS does not offer eco-friendly accreditations.
    No, SEARS does not offer a senior discount.
    No, SEARS does not offer emergency services.
    No, SEARS does not offer warranties.

    Contact information

    7171 N DAVIS HWY UNIVERSITY MALL, Pensacola, FL 32504