Florida Pest Control and Chemical Co

anything that could go wrong did but they were always prompt about getting back to address any problems or concerns that I had. In the end, the company gave me a partial refund and did what they said they would do. I was very pleased with the overall outcome, their willingness to make sure I was happy and would recommend them to my friends

How it go. Florida Pest Control arrived, informed me the treatment was only for the exterior of my home. Sprayed the exterior of my home, walked the inside to look for termites and left. I’m afraid I assumed pest treatment for my home included the inside. Beside why did I need to be here if the outside was the only area being treated. Not impressed, Not happy

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I used them on a regular basis now for both my termite inspection and my yard application. I also had them do the aeration in my yard and it was around $300 to do my annual termite inspection. I'm very pleased with them. They showed up when they were supposed to. They called the day before to let me know the approximate window of opportunity for them to come. The products that they used as far as I'm concern are probably the best I've had in years. I had them for probably 20 years. So far, I'm happy with them. Their pricing was competitive. They're not the highest but they're not the cheapest.

Briefly, Florida Pest Control tried everything they could to avoid fulfilling the obligations of their termite bond. They have been deceitful in claiming that there was no damage, and in refusing—until presented with incontrovertible evidence—to properly examine for damage. Their repeated delays have left my 86-year-old housebound uncle living under the stress of having half his living room wall ripped open, revealing termite-shredded studs and grotesque termite nests. For weeks we have tried to get repairs made, and the company continues to impose delays, telling us we must now wait several more weeks for repairs to even begin. Detailed chronology: When we found termites flying out of the walls in Spring of 2013, we called our termite bond company, Florida Pest Control, and they came out and treated the infestation. They told us we needed to wait several months before they could repair the termite damage, in order for the treatment to fully kill all the termites. On November 20 I called the company and set an appointment for someone to come to the house on November 27 to discuss the repairs that would be needed. No one showed up. I called the company and they rescheduled for 10 am on November 29. On November 29th, Florida Pest Control’s Branch Manager KJ Loveland and two other company employees arrived about fifteen minutes early for our scheduled appointment, and had finished their examination by the time I reached the house at 10. They assured me that they had tapped the walls and that there was no damage to the structure of the house. They proposed to patch the visible termite exit holes on the exterior of the drywall. When I pointed out that there were termite casings doting the wall from the floor up to the ceiling, and that termites must have infested the entire wall interior, Mr. Loveland assured me that these termites were NOT wood eating termites, and that they had traveled through the wall’s interior without touching the wood or the drywall. Another employee also notified me that it was not the company’s policy “to open walls to check for damage.” When I insisted that patching and painting would not be satisfactory, they agreed to return a week later with a scope to examine the wall interiors. After the men left, I began to poke around the termite holes I could reach, and my finger punched through the wallboard and through the stud behind it, which had been chewed into sawdust by termites. I called the company and told them what I found, and advised that when they returned, they needed to come prepared to make repairs to the wood structure of the walls. On 12/6 Mr. Loveland and yet another Florida Pest Control employee returned and examined the hole I had punched in the wall with my finger. Mr. Loveland walked around the outside the house, and pointed up at the junction of the roof and the chimney, telling me I had a leak in the roof, which had caused the pesticide application to fail, and therefore Florida Pest Control was not responsible for the repairs. I explained that I would leave that determination to a court of law. Mr. Loveland scheduled an appointment for 12/11 to return with a carpenter. On 12/11 Mr. Loveland and the company carpenter (Mike) opened the walls for examination. Mr. Loveland repeatedly asked the carpenter if he could find any signs of water damage—they could find no evidence of a leak or any evidence that water had infiltrated the walls, and Mr. Loveland finally acknowledged that Florida Pest Control would be responsible for the repairs. I did not hear from Mr. Loveland the rest of the week. I called him on 12/16 and asked when the repairs would begin, and he told me that he was waiting for the carpenter’s contract to be approved by his supervisor, Chris (Reynolds? Richards?). I called daily—Christmas was coming up and we didn't want a huge hole in the wall, with dead termite nests as our Christmas decor for the family dinner, but I was put off again and again by Mr. Loveland. Finally, on 12/23 Mr. Loveland told me that his manager didn't like the bid offered by their carpenter, and wanted to work with a different contractor. This second carpenter (Dwayne) came out and inspected the damage on Thursday, 12/26. I heard nothing from Florida Pest Control before the weekend, and called Mr. Loveland on Monday the 30th. On the 31st he was still waiting for approval from Chris (Reynolds?) to move forward. Finally, on January 2nd, Mr. Loveland told me that Florida Pest Control had accepted Dwayne’s bid to make the repairs. I asked Mr. Loveland to call Dwayne immediately to schedule the repairs, but Mr. Loveland said he was unable to reach Dwayne. I asked for Dwayne’s phone number and left a message for Dwayne asking him to return my call as soon as possible so we could get the repairs started quickly. Dwayne returned my call at 6 pm—he was busy with meetings all day, he told me—and said that the earliest date he had available to BEGIN the repairs was January 15. So, after two months of evasion and misinformation, Florida Pest Control will finally BEGIN making the repairs they had known would be needed since they treated the infestation in the Spring.

They are great and we would highly recommend them. They are very accessible when I have a problem and that is key to me. I had a problem with wasps and they were here in several hours.

I am part of a home owners association where the pest service provided is done through a contract so there was no direct cost to me at the time of service. It took several calls before my call to schedule treatment was returned. The exterminator was supposed to call me night before to verify the time he would arrive on the appointed date. He did not call me. I had scheduled for several units to be treated at the same time. One of the other residents stayed home from work to get the service but had to leave when she found out a definite time was unavailable. Finally I received a call that all the personnel at the company were in a meeting but the exterminator would call before coming out. A couple of hours later the exterminator showed up at my door unannounced. Although, he was very apologetic and did a pretty good job while he was here, the whole process to get someone to return my call to schedule the work and to set a time and date was unacceptable. Also, he spent less than 5 minutes to treat another unit which is two stories and has nearly 2000 sq ft. On my unit I don't believe he would have spent as much time as he did if I had not kept asking him about certain areas of concern. Even then, he was here less than 10 minutes and I don't feel all areas were adequately addressed. I have also been dissatisfied with their termite portion of our contract. Read the fine print because in reality they cover very, very little and do their best to get out of coverage.Based on my experience, I would not recommend Florida Pest Control to anyone looking for a new pest control company.

Their price is reasonable. They come when they are supposed to.

I have a contract with them. They really worked hard to find out the problem because I kept getting termites. I would recommend them to anybody and I have. They do whatever they have to do to solve the problem. They have a real handle on this termite problem and I haven't seen any termites. They have people that have gone to college to become bug experts on their staff. They are very knowledgeable. If they don't have an answer they will go to every extent to find the answer. They will solve the problem.

They are pretty good I have not complaints. They have good customer service.

They arranged very quickly and scheduled to come out the next day. The man who came out was very nice and professional. He went along the inside and outside of the house and detailed exactly with me what we needed to do to get the house bonded.

They call before they are going to come out to the house. They do a really good job. I am very satisfied with them. I have used them for over three years.

I was very pleased the work they did. They were on time, friendly and answerer my questions.

They have been great and are easy to deal with. I had ants they came out, and I no longer had ants.

I had a yearly package with them. They charged me $180 quarterly. I make sure the technician calls before he comes out to do the service. If I live in a modular home, he has stuff to pull the skirting out from underneath the house so that they can spray underneath of it. The package that I had did not include spraying inside my house and I had carpenter ants in my house. It took them to spray my backyard and underneath my trailer three times to get rid of them. I could have to pay another fee for them to come and spray the inside of my house. People should check on the packages that they pay to make sure it includes what their needs are.

They come out every three months. They have a difficult customer service. They have a good service.

They are amazing. THey are courteous, prompt and on time. I requested a call from another company that I never heard back from so I appreciated Florida Pest Control's response. They also sent me a thank you card after the service.

We have used them now for 12 years. They are very prompt and there prices are fair.

Contacted company for extermination services.Company stated they would come to give an estimate.Stated they would call to set up an appointment.Never received return call.