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Downs Plumbing & Heating Co., Inc.

2.3(
3
)

Plumbing, Drain Cleaning, Natural Gas Lines,

... +1 more

About us

Additional contact names - Diane Downs, Theresa Downs.

Business highlights

36 years of trusted experience

Services we offer

Plumbing repairs, drain cleaning, new installation and repair water heaters,

Amenities

Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
33%
3
0%
2
33%
1
33%
Rating CategoryRating out of 5
quality
2.7
value
2.0
professionalism
2.7
responsiveness
2.7
punctuality
4.7
Write a review
Showing 1-3 of 3 reviews
Brittany M.
03/2012
4.0
plumbing, gas leak repair
  + 0 more
Overall, they will always pay attention to detail and will always know what needs to be done in the future if they come out. He is very professional and he keeps a great client repor. He is very clean and quick. He is also very courteous and is very honest.
Description of Work: They've done gas work for us and some repair work underneath the sink.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Downs Plumbing & Heating Co., Inc.
Thank you so much! Usually we get complaints from customers who have no basis for complaining and some who are not even our customers. It is so refreshing to have a true and accurate comment. Angies list is not really a true and accurate way to determine if you should hire a company for their services. We have always gone out of our way to treat our customers fairly. So it really is buyers beware. I hope the people who subscribe to Angies list don't rely on inaccurate reports posted on this website.
Louis W.
12/2011
1.0
plumbing, drain cleaning
  + 0 more
Lousy
Description of Work: Called Downs Plumbing to repair a major sewage drain blockage. They came out, spent approximately 3 hours, charged me $350.00 and did not fix the problem. Drainage was jaust as bad aftwer he left.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$350
Response from Downs Plumbing & Heating Co., Inc.
I hope customers do not rely on the reports made on Angies List because most of the reports are not true. Disgruntled customers will write complaints even if the company did no wrong, and Angies List will report them even if it is not true. You may be passing on a good quality and fair priced company to do your job. Please, don't base your decision on the reports made on Angies List. Thank you.....
Charles H.
09/2011
2.0
plumbing, drain cleaning
  + 0 more
I asked him if he could attach a little tab to the stopper so that it would work properly and he said that he did it. The plumbing was exposed and I had it wrapped with a heat shield and I asked him to check to make sure the heat wrap was still wrapped around the pipe, which would have only taken duct tape to fix. He came out and told me that he did both, but when I went back and checked he didn't do either of the things I asked of him. The plumber also did not clean up the mess that was made from clearing the drain. The whole experience was highly dissatisfying and they charged a fortune.
Description of Work: I had a drain that was backed up so I called this company. I also had a sink stopper that I asked him to attach and asked him to make sure the heat wrap around one of the pipes below the sink was still in place.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
$150
Response from Downs Plumbing & Heating Co., Inc.
This was not our customer. He evidently hired someone else to perform this service and has forgotten who he called. Again we have scoured our records and can not find anything on this customer.

    Contact information

    5840 Muldoon Rd, Pensacola, FL 32526

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Drain Cleaning,
    Natural Gas Lines,
    Water Heaters

    FAQ

    Downs Plumbing & Heating Co., Inc. is currently rated 2.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    Downs Plumbing & Heating Co., Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Downs Plumbing & Heating Co., Inc. does not offer free project estimates.
    No, Downs Plumbing & Heating Co., Inc. does not offer eco-friendly accreditations.
    No, Downs Plumbing & Heating Co., Inc. does not offer a senior discount.
    No, Downs Plumbing & Heating Co., Inc. does not offer emergency services.
    No, Downs Plumbing & Heating Co., Inc. does not offer warranties.
    Downs Plumbing & Heating Co., Inc. offers the following services: Plumbing repairs, drain cleaning, new installation and repair water heaters,

    Contact information

    5840 Muldoon Rd, Pensacola, FL 32526

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed