They quoted me $10 for the second line. When they came out they told me that I was too far out for DSL. We ended up not getting the DSL and now they are charging me 19.99 for the second line. They did this Labor Day weekend but after they completed no one could call us for few days. It stated the line was disconnected.
Description of Work: We needed long distance, DSL. and a second line.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
STEVE P.
02/2008
1.0
landline phone service
 + -1 more
Overall I hope I never have to deal with company again, I finally canceled service with them, still waiting on the $169 they owe me from my payments! They provide poor service and I do not recommend them!
Description of Work: I have had phone service with them for about 3 years, The phone has gone gone out for over 3 weeks total the last several months. You call and get an auto answer machine and you have to wait about 45- to 60 minutes for a real person, if you ever get one!
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$169
David E M.
10/2007
1.0
landline phone service
 + -1 more
The service itself was satisfactory. What has become completely unsatisfactory has been the experience of terminating service and having billing stopped (for service that is no longer provided). I terminated service with both companies - because I switched to a 'bundle package' with another company (my internet and cable provider). That occurred on 31 July 2007. On 20 August 2007, I contacted Cavalier to ensure that I had provided time for any final telephone calls to be billed and have a record copy of payment of a final bill of $46.33. Every month since then I get statements suggesting that I am in arrears on payment. When I call, I invariably get a "zero balance" statement (on 22 October I spoke with Jamique at 1615 - after being on hold from 1557 or 18 minutes). Jeffrey Earhart is the Executive Vice President for Customer Service. Despite asking to speak to him, the line went silent for more than one minute, so I hung up (based on being hung up on earlier this week).
Description of Work: Cavalier Telephone provides a long distance carrier service - on a 'subcontractor' type basis with other carriers, e.g., my land line service was with another company, while Cavalier provided the long distance service.
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Service Categories
Phone Service - Landline
FAQ
CAVALIER TELEPHONE is currently rated 1.3 overall out of 5.
CAVALIER TELEPHONE accepts the following forms of payment: Check,MasterCard,Visa
No, CAVALIER TELEPHONE does not offer free project estimates.
No, CAVALIER TELEPHONE does not offer eco-friendly accreditations.
No, CAVALIER TELEPHONE does not offer a senior discount.
No, CAVALIER TELEPHONE does not offer emergency services.