Blue Angel Hot Tubs & Pools

It was the biggest mistake I've made when I've chosen this company to buy a hot tub. Joyce was extremely nice and helpful from a start. However, when I purchased the hot tub for 11k with extra cover assistant and complaint that this metal assistant was broken this person has changed completely. She said there is no return or refund process. This was so fake about warranty, support, affordable repair etc. I will try to reach some institutions to help me with this. Don't buy in this place as you will regret it.

It was good. They were prompt and reasonable. They were very responsible and punctual. I would definitively recommend them.

I was very satisfied with them. They did a pretty good job for me. It was perfect because I got what I paid for. It's a one-person operation. The gal who does the selling is efficient but I sort of had to solicit for information because she doesn't volunteer a lot of information. For the most part, she's helpful as can be. Her husband and some of his colleagues came out on a Saturday and they put it where it needed to be. I have no problem. I'd recommend them to others.

The service didn't take long because all we needed was a wire changed over, but he went over the whole tub and checked out the parts and explained how everything worked and what parts cost in case anything else went wrong. We were up and going in 15 minutes. They are the only place that had parts in stock and a great prices. I picked up some aromatherapy units for my Tiara Spa which cost $8 each online and I would have paid extra for shipping. It only cost me $6 each.

I purchase a hot tub from them with a warranty. The blower pump broke after 5 uses of the hot tub. I then began the with the mess they call a warrranty. This is the process Blue Angel gives me a number to call to the manufacturer Premium Leisure. They tell me they will have a tech call me, he did and says he wants me to trouble shoot this with him, and wants me to go out in the hot sun take apart the pannels and he will walk me through this,no problem right? wrong I am in the middle of a bad shingles attack on my face and is sensative to the sun and the medication I am taking is strong and leaves me not in control of my actions. I told him this and he said sorry but if I did not do this I would have to pay the contract tech in my area 75.00 to come out and do it. So I said I will try and went out to remove the panels. I looked at the screws securing the panels and they were not a standard or a philips head screw but a square hole. I told the tech this and said I do not have the proper tool to take it off, he then tells me to jam a phillips head into the sqare hole and try to turn it, well I know enought that if I did that I would strip out that square hole and then I would have to drill out the screw. I told him this and he said to do it anyway I refused and told him I would pay for the tech to come out and troubleshoot it, (some warranty huh) The tech came out and said your blower is shot. I said I only used the tub 5 times, he said yeah I have had multiple complaints about Blue Angel Hot Tubs and what they sell and their warranties. So I said how do we fix it he said Premium Leisure will send you the part and charge your credit card for it and when you send the old one back they will credit your card Maybe! I said what about your labor for installing the part. He said that they may or may not pay for it. I am still in the process of getting it installed. So I do not know yet what I will have to pay. My point is should a person have to go through this? Joyce from Blue Angel will not return any of my calls. What ever you do stay away from Blue Angel Hot Tubs and any Premium Leisure spa products. I will be forwarding a copy of this letter to the Better Buisness, and my State Attorney Generals Office.