ABC Appliance Repair

Will never use them again!!

When the owner arrived he had a younger serviceman with it and it appeared that he was mentoring him. The owner looked at the icemaker/the parts/the door assembly and said that he had to order the parts and I had to pay $200 up front so that he could order them. The check was cashed quickly and only after I called daily and got one excuse after another did I finally get him to return to my house -- approx. 3 weeks later. He said he fixed it, replaced only a spring in door assembly which didn't fix a thing. He is rude, unprofessional and a thief. Do not let this man or any representative of his company in your house.

Did get a good company the second time from Angie's list. Wife showed him the receipt for time and parts done by ABC and he concurred that some of the parts had not been changed

All-American Appliance is owned by the same person as ABC Appliance Repair.

Long story short ABC owner required a $200.00 deposit but would order the parts over the weekend and would finish the repair on Monday or Tuesday at the latest. After repeated calls on Monday it was discovered wrong model number was recorded by the owner of ABC. Now the deal was washer would be repaired on Tuesday or Wednesday. So Tueday passes with no call and the same applies to Wednesday. ABC would never call to update the status. On Wednesday we were told parts would definitely ship and be available for install on Thursday. Again no calls but we were advised part would arrive late on Thursday for Friday install. Needless to say Friday couldn't install be would do it Saturday for sure. Saturday came and went until 5:30 PM when owner called saying it would have to be done the following week. Our impression is these folks are a total scam. The BBB grades them as a total failure and we would give them slightly less. Promises have been made to refund the deposit but now after a month plus no calls or cash refund. In my opinion these folks prey on folks on vacationers knowing their time is limited and their ability to chase a problem after they go home from vaction is not a reasonable alternative. The real sadness of this deal is they will do this again, and again and again.

We called ABC Appliance repair on or around Tuesday the 11th of August. We were told the service provider would be there later afternoon or early evening and that it wasn't unusual for him to work into the late evening. Around eight o'clock at night i called the number and asked if he still planned on coming. He said he was done for the night but would be there the next day or Wednesday the 12th of August. Wednesday came and went and we called around four o'clock in the afternoon to see what time he was going to come by. Again we were told he wasn't going to make it that day and that he would be at our house at noon on Thursday the 13th of August. Around 11:45 in the morning i called the service provider to double check and make sure he would be here at noon. His response was i told you i would be there at noon..."What time is it now?" I responded 11:45 a.m. "Oh well i am not going to make it by noon." He finally arrived around two or two thirty. Like i said above he was here for about 15 minutes and said the washer would work fine once it had clothes in it. After he left my wife loaded clothes in it and it made the same sound as it did when it had no clothes in it. We called him and asked him to come back and fix it. He again said he would be here at noon on friday the 14th of August. This time i called at 10:30 in the morning to check and see if he would be on time. Again i was told that he would not be there at noon and he would be stopping by sometime in the afternoon. I called between six and six thirty and asked if he was going to make it. He said he was too tired to come by but would be there first thing in the morning. At this point my patience was gone and i told him to keep the $85 dollars we had paid and I would never use his service again and would make sure all my friends would never use his business. He got upset and told me "don't be a weasel sir, don't be a weasel." He hung up the phone on me and then called back about five to ten minutes later. He offered to refund half the money and fix the washer. I told him that if he wanted one last chance to make it right that he could refund the money for fix the washer. He said he would come by saturday to fix the washer. He never showed, but i didn't expect him to at this point. He did call at 0659 on Monday the 17th of August to get our address to send the refund check. Today is the 26th of August and i am still waiting for the check. We eventually called Sears and their service tech fixed the problem by removing the last two bracing brackets leftover from the move which took about five minutes.