1st Choice Home Improvements, Inc.

Workers were professional, pleasant, didn't leave a mess and cleaned up after themselves beautifully.

The contractor, Floyd, who did all the work and installation on our bathroom remodel was fantastic, professional and timely in completing the job. Would definitely use again for other jobs.

Renovation is excellent!

great job

Very pleased once project was completed.

Very happy with this company. Representative was very helpful and accomidating. The painter, Cody,was excellent! He was very respectful,and professional. He was dedicated to the job and had the whole house painted perfectly within a week. Would definately recommend this company and would not hesitate to hire them again. Thanks for a job well done!

I could not be happier with the products and service I received. The sales person, Don, was very thorough and walked me thru my options. I got all new windows as well as vinyl siding. The siding installer did an outstanding job and was very detailed. I would use 1st Choice again for sure!

Over the last six months we had two complete bathroom tub to shower conversions. We couldn't be more satisfied. The work quality is great. Everyone is courteous and really listened to our ideas. We are planning another bathroom renovation in early 2019 and First Choice Home Improvement will be OUR choice.

Get it in writing and an invoice that breaks down the cost of everything they do.

1st Choice was great until I had a few broken windows come off the truck. After they returned with the new windows they had ordered the wrong window. This happened twice. So I had to take off work multiple times to be home for when they showed up just to tell me I would have to wait another 3 weeks for another window. Overall it took about 5 months for the project to finally be finished. I had a great experience with all of the workers. It was the management team that did not seem to want to give me their time. After all of the headaches they treated me to a gift card.

Do not use them. Lack of communication between staff brings poor customer service.

We chose this company because they assured us that they could complete the job with professionals, painting and minor stucco repair, and because I wanted the product that they were using to paint the house, Tex Cote. The salesman seemed like a good person, he was attentive and responsive, until the job started, then he became difficult to contact and did not answer texts or calls in any sort of a timely manner. We were given an estimate of time in which the job would be completed, 7 to 10 days. In fairness, the weather forecast was a bit rainy in the area, none at the house, and the job took over 3 weeks. It was an interesting process, the salesman told us they would send out a crew to power wash the house, a crew to fix the cracks in the stucco and then the painters. Because of the way the job was sold to us with professionals for each step of the process we paid a premium price, what we got were painters with a power washer and no ability to repair stucco cracks. They tried three different times to repair a couple cracks on one end of the house, each time they told me it was repaired it looked as bad as the time before. When I finally demanded that it be repaired properly the company finally did what they suggested they would do in the beginning, they sent a stucco man to do the repairs. He spent one day doing repairs, said he was done and then had to come back to complete his job properly, the company said it was because he ran out of materials, more likely is that they told him to do as little as possible and see if they could get by with it, same as the painters doing the repairs. Part of the problem is that there is no competent oversight on the job site, we were told that it would be inspected regularly for quality (the salesman said he would be by daily to check on the work) we so nobody for the first 10 days. Another piece influencing the length of the project was that the painters came from Pensacola to Niceville everyday, typically they came in two vehicles and started between 1000am and 1200pm and finished before 300pm. There were a couple days where one of the crew stayed a bit later, but that was generally because he arrived later than the rest of the group. When the painters decided the project was complete we were supposed to do a walk around with a company representative to make sure things were complete, nobody came to take a look, I caught most of the errors/missed areas, but missed a few. Since they told me that if there was anything that was missed they would come right over and take care of it I gave them their check that day. We found several issues when we had time to do a thorough inspection, we notified the company in July of what was missed and also of what the painters damaged while they were here. Finally, today one of the painters showed up to do some touch up, there were also supposed to be company representatives here to check the work and go over some of the damages, damaged lawn where they poured paint/

We needed to have about 10 large windows replaced in a short time frame and they assured us that they would do it, and they did! They sent 2 very hard working capable men to perform the work. One issue was that there was a cracked window among the new ones, and a little surprised that they didn't check on that beforehand. Anyway, they did get a replacement after about 4 or 5 weeks and they worked with our schedule to get the replacement installed at our location. We will hire them again for additional projects.

I hire them for vinyl siding of the eaves and other wood of my son’s home. They did a good job and finished the job in a timely manner. Only problem was the edge of the door was dented and the person I was dealing with was rude about having to repair it. After spending thousands of dollars I felt he was out of line. In the end the company made it right.

Great quality job

Great workers, easy to work with, Love Love Love my "new" house.

Believe nothing that you are told. 2 weeks turned into a 7 week rush job. We had to explain to our guests why our attic is exposed and cabinets don't match. Workers only showed up when we screamed. Lights are not even properly installed. The owner has stopped by twice to collect full payment prior to even asking for a punch list.

Could not ask for better tile work, it was great. The company gives you 10 different tile companies to choose from and does not force you to use theirs. Customer service at the beginning was not the best but, once they hired a project manager, could not ask for better. Overall I am extremely happy with the product!

very professional, courteous, knowledgeable, on time....GREAT JOB!!!!

Great customer service! Kept me updated every step of the way. They also came in on budget and on schedule. Couldn't ask for more.

I could not be happier with the outcome of this project. Everyone who came in our home was extremely courteous and professional. There were 2 small hiccups which were handled very quickly. Scott went out of his way to correct each anomaly as soon as possible and make sure it was addressed before moving forward.

The guys that put the windows in were great!

They did a great job installing the new Windows and their work is very professional. Great job!

My only objection is there is "NO" follow up to make fixes to the installation. The shower head is faulty, never get a call back for a fix. They get a big fat "F" for follow-up work.