White Glove Boutique

Great! See above.

Overall the cleaning went well. I did have to push some of the furniture back after they left because they forgot to reposition after vacuuming, but it wasn't a big deal. I plan on using White Glove in the future for monthly cleanings now that the major cleaning has been done.

We are in bliss! White Glove Boutique has been cleaning our house every other week for about three months now. The first cleaning was a thorough cleaning - pretty much top to bottom of the house, so they can then do routine maintenance to keep it looking great! Yes, that initial cleaning will take a long time because when was the last time you really cleaned your stove or got all the calcium build-up off the faucets or cleaned your blinds? For us, it had been quite some time. For routine bi-weekly cleanings, not only do they do all the basics when anyone would think of having someone clean their house, but there are all these extra touches that happen. Just today, I came home to a load of clothes washed for us. Now remember, they had already washed all our sheets and towels, made our beds, folded the towels and put them away. This was just an extra load of laundry they did for us. What a nice touch!! Also this time, they oiled our table where the heat from eating from paper plates over time had caused the table to become white in certain areas. It looks brand new now!! And these were just things they did this time! I'm always pleasantly surprised by the little, extra touches - they straighten up our stuff and make it look like one of those model homes. They have skills! Sometimes they run a bit late, but that's because they are perfectionists. Vanessa wants you to be thrilled, and if that means she will spend a bit more time making that happen, she will. We absolutely love coming home to our completely clean house - it smells wonderful, looks incredible - and we are thrilled to have White Glove Boutique as our housekeeping service. And they are a green company! No toxic fumes to deal with!

The original report as submitted has not changed, please feel free to request a copy of the e-mails if you need them.

On first visit Vanessa showed up over an hour late, she was here about 10 hours. She took numerous smoke and telephone breaks. She cleaned the house and left a white glove for us to inspect the house and if the glove did not come up white we were to call her and she would come back. She cleaned the master bedroom ceiling fan but not the top of it, she did not clean the ceiling fan in the living room at all. She did not clean the blinds in the master bedroom. We called her because there were a few other things that were missed, she told us that she would get them on her next visit. (Not coming back the next day as promised by her guarantee to my wife). She arrive for our second cleaning LATE again, there were other issues with scheduling that she had told us one thing on the phone and by the time she got to our home, the answer was different. She was at our home for about four hours, again her cell phone rang and rang an rang and again she took several smoke breaks so it is really hard to tell the exact amount of time she spent cleaning our home during the 4 hours. Again, when we got home, she had not cleaned the blinds in our master bedroom, she had not cleaned either of our ceiling fans (AGAIN) there were base boards that had not been cleaned, the mirrors in both bathrooms were streaked as well as the glass on the entertainment center, she had not dusted any furniture in our game room and the pictures all had dust on them. She had not wiped down the front of the appliances nor did she clean the inside of the microwave. I sent her an email and her response was she did not clean all that stuff every time she came she only cleaned what was important to her and if we wanted something done we should have told her. Bottom line is that she was told after her last visit and she told us she would make sure she got it on her next visit. I also told her that she was on the phone too much and it kept ringing and she would stop to answer it. Her response was that she is a mother, (she is a mother to a 16 year old boy that does not even live with her ( he lives with his step dad), but she would not leave her phone in her car as requested. I referred to her website that listed the standard services she performed on each visit. She again replied that not all standard services are performed each visit (She revised her website and posted a new site less than a week after her last visit to our home stating that she does not do everything on each visit). She was paid $400.00 for her first visit $350.00 for an entire house cleaning and a $50.00 tip because my wife thought that she would do a great job since she had met her at a local business women's meeting and then $150.00 for her second visit. We had to leave both times that she was here to take care of other business issues, and boy that was a big mistake. She told my wife that she had to pay her in cash for the first visit (which she did) and that we could pay by check starting with the second visit, which I paid her $150.00 for the visit prior to us having to leave for a business meeting but I did not leave her a tip with this payment since I felt that I was paying for a service that she was supposed to have done the first time but did not and I was now paying for the service to be done a second time even though she did not do it again. She sure did cash the check quickly, before I could put a stop payment on it, she never even offered to come back out and clean the areas that she missed. I told my wife to get rid of her and to hire someone else to clean our home. Vanessa never came back, never apologized for her lack of professionalism, or lack of effort in cleaning our home. In this day and age of economic struggles, it blows me away thinking that here is another company that promises more than it delivers and does not stand behind their word. I told Ms Lammers that if I was paying $50.00 per hour for someone, I expected to get $50 hour worth of work. Needless to say that because of all of this Ms. Lammers sent us an email stating that she would not be able to clean our home anymore, never offered to come take care of the items she missed or to refund any of our money. I will never recommend her to anyone and would want future customers to check her out extensively. She told my wife several times in person and on the phone about clients that she had to fire, what really happened, is probably the same thing that she did to us, delivered less than she promised and was on the verge of being fired, so she fired them as she stated.