Peaden Air Conditioning, Plumbing & Electrical

Electric done but plumbing left unfinished. But took money upfront. Reschedule appointment 4 times

Peaden sold me on a "Membership" that would give us discounts and priority (as we use them every few months to snake our pipes, due to some recurring plumbing issues). Because of our loyalty to Peaden, along with our membership, we assumed we were getting preferential pricing and were not being jerked around. I recently purchased an electric vehicle charging station, and due to my membership and loyalty to Peaden, called them first for a quote. After TWO WEEKS, an electrician finally came out to give me a quote and install my charging station (Keep in mind, I have already purchased the station, I merely need it installed). I had done some research and was prepared to pay an estimated $380-1100. Peaden's electrician quoted me $4500!!! I have since received two other quotes for $500 and $700 respectively, however unlike Peaden, these quotes were free. Peaden actually had the audacity to charge me $89 for such an outrageous quote!!! So much for loyalty... I joked with my wife that I should start my own electrical company, where I quote everyone a a million dollars per job, then demand $90 for my time. Not a bad grift. My recommendation is to check Angie's List. Their top two recommendations quoted literally thousands of dollars less than Peaden and both have me FREE quotes within 48 hours.

I’ve used Peaden several times over the years and lately had 2 bad interactions. First was about 6 months after they installed a new HVAC unit they came out for the free tune up/ cleaning service for members. Everything was working fine before they came and afterwards the AC quit. They were not able to get a technician back out until the next day. Turns out the water discharge pipe was clogged but they never checked that simple thing while they were checking the system... The second negative interaction ended up costing me several thousand dollars after they said they would call my warranty company about my water heater that went out. I paid Peaden out of my pocket and was promised (their phone recordings confirmed) they would call. They finally called several weeks later after installation and it was not covered since they did not call prior to install like I requested. Don’t use Peaden, they do not stand up to their word!

I injured my shoulder but needed a faucet replaced. I had already purchased the faucet. The worker came out for the estimate, which cost $75.00 alone. I thought the cost to replace the faucet would be a couple hundred dollars, reasonably, but was told it would be just under $500.00. This was after keeping me waiting for two days.

Called late on a Saturday night and the plumber showed up within two hours and got the job done.

They come in the fall just before you use the heater and in the Spring for the AC. They seem to be competitive with everyone else. They do a good job.

Overall the job was very professionally done

They've been very good to us. I don't remember. It wasn't much. The last time we used I was very happy with the price. They didn't leave a bunch of screws out or something. Their responsiveness was excellent.

They were pretty good, they shot a camera up there and showed me that the vent was fine and not restricted.

We on a contract with them. The price seems to be fair.

For what I had done, it was expensive. It was plumbing. You just have to bite the bullet.

They were okay. Quality varies with their people. Responsiveness is very good. We were on a contract. We paid for the contract upfront, my husband and I. It was a twice-a-year visit. They needed more consistency in their trained employees.

Great, very professional, didn't try to up sell additional work. Came same day as called.

They have been known to be expensive. I know they backed up their work for sure. We had a few problems and they came out and rectified it for us. They stuck with it and did a good job. I think they are an A quality. They were a professional organization and that is unusual in these parts.

Great. Got it up and running and checked back with us the next day.

Our A/C system is still under manufactures warranty so there was no charge to repair it. The technician diagnosed the problem quickly and had to order parts. When the part came in, another technician replaced the leaking coil quickly with no problems. Our A/C system is back to working like it should. They were very professional, friendly, and explained everything they were doing. I did mark them down on responsiveness because the first time I called they took my information and never contacted me back, I had to call back a week later. I would recommend Peaden for your A/C needs.

Went fantastic. Wish I could have Reese repair all the things in house that need to be done. Not only did he unclog drain but checked freon and put an elbow on drain outside because it sits right on ground and we have to keep the sand dug out from around it. He suggested a maintenance plan for $109 also to have the whole unit inside and out cleaned. There was no pressure to buy it but since we have lived here 4 years knew it needed it. I called mid day and they came out that same day.

They have done both plumbing and electrical for me and they are very good. The puncuality is really good. They give you a very tight time frame and they actually show up. They give you a, "we will be there between 8:00 and 8:30" and they are there. Most companies give you a 2 hour window at best, usually it's a half day but they give you thirty minutes and they are actually there.

I called to have the inside Flush Valvues put in two toilets and one round toilet seat. These parts are $9.48 for inside part and $10.00 for one round wooden toilet seat. All total the parts would cost me approximately $30-$35 at Walmart. I waited all day for someone to look at the work, and at 6:30 a young man named Dusty Tech 1333 arrived to look at the toilets. This took approximately 5 minutes. He was very nice and professional and it is not his fault what a RIP-OFF this company is. He had a notebook, and as he wrote out the quote he went to each section (like if you are getting a car repair estimate). The quote says "Two toilets need rebuilt. One needs a major Rebuild, the other needs, Flush Valve and bolts." The charges were: Premier Tank Rebuild $346.00 Second Tank Rebuild $287.00, Round front seat $125.00. I had to pay $89.00 which I did pay with my check 1474 up front, before he would look at them. All this work should take someone about 1/2 hour to do.

I called three companies for estimates on replacing my air conditioner. Pea den came out during regular business hours and as they were leaving informed me I owed them 89.00. They did not inform me of this charge prior to coming to my house and did no work to repair my air conditioner. The other two did not charge me any service fee(Quincy and bailey). I spoke to the manager today and he informed me he was not required to tell me that they charge a service fee during normal business hours. But would give me a 89.00 credit if I had purchased their air conditioner. Which by the way was $3000.00 more than either of the other two estimates! Long story short Peaden believes they can charge you any price for no service. Don't call Peaden!

Daniel was outstanding and offered multiple options and ensured that both my husbands military discount and Gulf Power rebate were provided.

They are professional and reliable but don't try to charge you for extra- they tell you about them but don't push them.

They came as scheduled. Installed what they said they'd install. They stayed on budget and I would highly recommend them.

JUST HAD ESTIMATE WAY TO HIGH

Completely satisfied with Peadens' action.