Peaden Air Conditioning, Plumbing & Electrical

Professional. Would hire again.

Great with the new guy !!!

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They are very efficient. They do what they premiss. They service technicians are very polite and very thorough. I have had other people come in in the past and they are only there for a few minutes. These guys are here for at least a hour. They come inside and check and check the outside unit also. They clean the filters and do a complete electrical system check. They are very thorough and complete. I have no problems with my unit. They give e a report and give me a follow up telephone call to make sure I am satisfied with the service. I have a contract with them and the price is reasonable.

Peaden Air installed an air conditioning unit for me. They now come to my home every six months for routine maintenance. My first two maintenance services were free under my service contract with them. I fell the price was expensive but I got what I paid for. The staff was very knowledgeable and professional. He spent 25 minutes in my attic checking my ducts. They didn't want to just install a system they wanted to make sure it would work right. They gave me many options on units to choose from. I special ordered my unit from them so it did take some time to come in. Once my unit came in they were very prompt and worked late to complete the job correctly.

They were good. My daughter was running the project and she had no complaints. They were responsive to setting up follow-ups. The price was very competitive.

Called up Peaden in the morning, they said they would call me back when a tech was available. I'm from Atlanta and I'm not used to same day service, however they called back within an hour and said they had someone to send out. They accommodated my need to wait 20 minutes while I got to the house. The tech was friendly and got to work right away. The whole service took about 1.5 to 2 hours. The actual service itself was only 110$ I decided to go ahead and buy their service plan as well which included a system cleaning and priority service on future calls, at 100$ seems like a great deal to me. I was very satisfied with the service.

They were very professional and extremely knowledgeable. They were reasonably priced. They were well dressed, showed up on time and respected our property. My overall experience with them has been good and would recommend them to everybody. Due to the nature of our problems they far exceeded normal expected our expectations. I had a large solar ray on top of my roof which is so specialized that one has to be educated in school to work on it. They had been to all the schools and so as soon as he drove up they told me exactly what I had on my roof and how large it was. The electrician who came to work was very easy to work with too.

They are very good. They give great service. They are a little expensive. You can count on them. They get the work done.

The system is working much better than our old system which was only one zone. They were very timely and efficient. They did follow up to make sure we were happy. I would definitely recommend them to others.

My only issue was the lag time with both Peaden and People's Gas. They both have some blame for the replacement taking over three weeks...the constant leaking from the original unit finally damaged our kitchen cabinets.

Was told that insulation was clogging the drain line. I recently had blown-in insulation put in the attic, my exchange unit is in the attic. The Peaden Serviceman told me that the pan "inside" the unit was cracked and that it was the real reason the leak/overflow occurred. He said the pan that was clogged isn't supposed to get full if the "inside pan" was doing the job. The cost to replace the cracked pan estimate was over $750 and he had to order the pan. He said "hopefully" it would not cost more because my unit is in an awkward hard to get to place in the attic. After Peaden left, and the more I thought about it, I became skeptical and just didn't believe that he pan was cracked, so I called another company. Deeson AC is a new company but since I'd seen the truck in the neighborhood often I called them in. Deenson said that yes the pan has a crack but is not leaking, the crack is a hairline one and recommended sealing the crack before it possibly widens. He said not necessary but for peace of mind he can seal the crack securely. The Peaden serviceman told me that the crack could NOT be repaired and the ONLY fix was replacement of the interior pan which was expected to take hours. Deeson had the repair done in less than half an hour and only cost me $65. HA!

The best thing about them is that, they will come out the same day that you will call them. I would use them in the future.

I had to buy some custom filters once, and it was really expensive. The price is the only hassle. If their price comes down, I might use them.

They performed the work properly and it seems to work better now. We are real happy with them. We didn't shop around but we think the price was fair. They were a little busy at the time.

The job went very well. They delivered what they promised. They were on time and they were very good. We had them out several times before to fix the old air conditioner and they never pressured us to buy one. We could have probably gotten it cheaper someplace else but we wanted the customer service with it.

They were excellent and responded quickly. They were nice people and reasonably priced.

Very professional team. I could have saved more by going with another company, but the Peaden team proved thier worth through timelyness, thuroughness, professionalism and follwoing up

I bought an air conditioner from Peaden 3 years ago. After a year, it began to have problems (the evaporator coil had a hole in it they told me and needed replacement.) The technician pulled out the coil and put it in the floor outside of the closet in the house where the air conditioner is located. This is upstairs in a wood framed house so you can imagine the damage that completely soaking the floor would have on wood flooring. He let the coil defrost on my carpet and it completely soaked through the carpet and pad (damaging the wood flooring underneath.) They were going to still attempt to charge me even though I wanted to go with another company to fix the ac. It was a feeling of being held hostage because they wanted to charge me such a high fee for "just coming out there." That way they could guarantee that I would use them for the work because it would be cheaper than anyone else. I felt manipulated and taken advantage of; I told them I would not pay them and they would be lucky if I didn't send them a bill for ruining my floor. It was like extricating myself out of a sticky web and left a very bad taste in my mouth. I will never let anyone from Peaden come near my house again. Not to mention I continue to have issues with the air conditioner they installed.

I heard a rattling sound when the A/C went on, called Peaden. There was someone in the area so as soon as he finished that job he called and came right over. When the tech got here and turned the unit on it didn.t make the noise, but he waited and turned it on again and heard the noise. After checking and finding pieces of the heat kit rolling around when the A/C was turned on he called the office to see if the part was on hand, luckily it was. He went back up to the office, got the heat kit, installed it and we were back in business. We have been dealing with Peaden since moving to Panama City. We bought our present system from them and they do all our plumbing and A/C work. Any Peaden employee that has come here was always pleasant, courteous, professional and we are very satisified with our service from Peaden.

Very few problems and they got the job done EARLY, a day earlier than schedule to beat bad weather. The system works woderfully.

They had serviced my old one for years. They installed the new one in December. They are very prompt and will call to follow up with the service.