Mr. Rooter of Northwest Florida

We knew exactly what problem was but person who came insisted on checking out every bathroom and kitchen sink and tried to sell us on repairs we didn't need. Then when finally got around to the actual problem quoted us a price that was unreasonably high. I declined to use them. Another service came and fixed the problem promptly for 60% of the price quoted by Mr. Rooter.

Their very last service with us didn't go terribly well but generally we were very happy with them. They could have showed up when they promised they would. They had to reschedule me several times. They could have offered me a discount because of the problems we had and then part of the installation that they were supposed to do they decided couldn't get done but I was able to find a handy man. He was not professional but he was able to fix the problem so I was disappointed that they couldn't have done it in the first place since I was paying certified plumber's prices. I have used them many times and I generally like them and will use them again. This was one bad experience out of many successful experiences.

.

unknown

Rooter-Man "To The Rescue" is an excellent motto that was put to the test and they exceeded all my expectations. Excellent service with experienced personnel! On Friday Oct 23 my wife called me at work stating our kitchen drain was clogged. After personally snaking the drain with very little success I called a plumbing company (BF Plumbing). On Saturday, The plumber tried in vain 2-3 times and after seeing dirt and sand, they said that it was a broken drain pipe under the house slab. The estimated the cost to repair to be about $ 5,000 (which included an option to bust/break my Travertine tile floor or external piping). The same day (Saturday), I called a second plumbing company (RR) for a second opinion and estimate. The second plumber came in Monday morning and after listening to the story decided to produce an estimate to fix it without verifying the issue, the estimate was around $9,000. Monday afternoon I called a third and a fourth plumbing company. The third one (M.E. Plumbing) never called me back and the fourth one, Rooter-Man send a plumber late Monday afternoon. This plumber (Chris) heard the story and decided to investigate further to find the real root or cause of the problem. He determined that the issue was not a broken drain pipe under my house, but a very persistent clog. He said to verify he would need a longer drain camera and drain jets, he provided an estimate on the cost to trouble shoot and fix of about $500 (five hundred). The next day they came back with a drain camera and drain jet system. They tried from all type of opening and even tried a drain bladder. After working continuously for a number of hours (Chris would not give up!), he was able to finally dislodge the obstruction and the bill was only $474 as opposed to $5,000! A 4,500+ savings and our kitchen drain is working much better than it has worked in years!

unknown

unknown

The only reason we called them back was because they are the only plumbers who work on Sunday in our current 24/7 lives. I would only use them on weekends when emergency.

Keith arrived, located leak in evening, repaired leak next day, cleaned up and finished in evening.

Called Mr. Rooter and they made an appointment. Came out promptly and did the work. Neat, clean, and professional.

Professional in every way. Prompt, called before he came, respected my property and left no mess.

Overall we are happy (as happy as you you can be to get a new sewage system). Workers were relatively prompt and did good work. The system seems to be working well and the burial mound isn't as bad as we had expected. They did a good job. If I were looking to nitpick I would say they could have cleaned up a little better. We had to sweep the driveway to get rid of sand left behind. We paid Mr. Rooter $7,500, but don't forget these are also necessary to have a complete, certified and working system. 1) The permit may take weeks and will cost around $350 2) The survey can run you between $75 and $150 3) Driveway repair if necessary can cost a lot and are not included (cost us around $2,300). 4) Sod is required to certify the project and is not included (cost us $1,200) Overall the project will cost more than $10,000.

.

The knobs on the tub/shower were installed imporperly and one of the screws had broken, making it impossible to remove without proper tools. We called Mr. Rooter and the technician, Sean, not only removed the broken screw, but replaced it with a proper one. He didn't charge us since he was in the area and since it only took a few minutes. He was very friendly and professional. We will definitely use Mr. Rooter again. I highly recommend this company.

Don't belive the one free "Return Trip'- that cos me a bundle before I called the Count Water And Sewer. In fact, I would advise you not to call them at all. vi

I had a bad experience with them. The plumber said that he was going to come out and clean out the septic system. He was going to open up and go through the septic system in my yard. He said that if he had to use the snake, it would be $350. So, he opened it up and looked at it. He didn’t have to use the snake and he left. Then I got a bill for $350 and they told me that I had to pay for it. They are way overpriced on everything that they do. We were members of the Mr. Rooter club and I don’t remember what was involved in it. My understanding was that if they came out and looked at something, but didn’t see anything wrong, then I wouldn’t get charged because I had bought their membership. The plumber didn’t do anything and I got charged $350. They didn’t do quality work. They have worked for me before and they did good work then, but they are very pricey. I will never ever do business with them again.

Mr. Rooter of Panama City arrived at 8:00 pm. He freed-up the drain temporarily. He came back the next day with an estimate to fix "critical" DRAIN PIPE COLLAPSE. They used very high pressure sales technique on me[I'm 83 yrs old]. Estimate was $17,500! After much pressure to sign that day, I insisted on another estimate. I called the Okaloosa sewer department. They ran video up and down my pipe and told me it was not "collapsing" and that the only real problem was a "root ball' at the connection to the county sewer line. The county removed the "ball" and all is fine. The county plumber saved me $17,500. ALWAYS call the county first when you have a drain blockage.